Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
May 20, 2019, 7:44 am
#1937
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I just logged in to check the status of my WAW-ATH-OTP RT in June. I used two coupons for the longer WAW-ATH segments and they’ve both gone through (now showing an I class booking alongside the original fare class bookings).
May 21, 2019, 1:01 pm
#1939
Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Miles+Bonus Gold
Posts: 664
@Xandrios, he can see I for WAW-ATH and ATH-WAW legs and another booking class for ATH-OTP and OTP-ATH legs (will be shown as booking class I, X). if he is only waitlisted then will see flights WAW-ATH and ATH-WAW twice.
May 22, 2019, 8:10 am
#1941
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Just to clarify, for the WAW-ATH segments I see an additional 'I' class entry alongside each of the original entries ('S' and 'T' class), so I do see WAW-ATH.For the ATH-OTP legs I didn't use any coupon and there is only the original booking shown.
So this means I still don't have the new e-ticket issued, yes? I'm a new *G in A3 since Feb 1 and this is the first time I've used an upgrade coupon (I failed to use the 2 coupons when I was *S due to my own incompetence/lack of planning).
So this means I still don't have the new e-ticket issued, yes? I'm a new *G in A3 since Feb 1 and this is the first time I've used an upgrade coupon (I failed to use the 2 coupons when I was *S due to my own incompetence/lack of planning).
May 22, 2019, 5:48 pm
#1942
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
Posts: 336
Just to clarify, for the WAW-ATH segments I see an additional 'I' class entry alongside each of the original entries ('S' and 'T' class), so I do see WAW-ATH.For the ATH-OTP legs I didn't use any coupon and there is only the original booking shown.
So this means I still don't have the new e-ticket issued, yes? I'm a new *G in A3 since Feb 1 and this is the first time I've used an upgrade coupon (I failed to use the 2 coupons when I was *S due to my own incompetence/lack of planning).
So this means I still don't have the new e-ticket issued, yes? I'm a new *G in A3 since Feb 1 and this is the first time I've used an upgrade coupon (I failed to use the 2 coupons when I was *S due to my own incompetence/lack of planning).
May 22, 2019, 9:57 pm
#1943
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
May 23, 2019, 1:15 am
#1944
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,372
He/she should also be aware that it's forbidden to solicit coupons here, as per the rules of Flyertalk! I'm suprised this hasn't been removed yet. In any case, nobody could actually sell the poster a coupon - they could only try to upgrade the flight for them, so there's no chance of being stuck with a purchased coupon which then cannot be used.
May 28, 2019, 1:26 am
#1946
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,434
Outbound from LHR, upgrade did not clear. Others did get upgrade so assume they were ahead of me in booking priority (if such a thing exists). Did confirm at check in that we were on the list. Wondered if the OH’s special meal would have precluded a gate upgrade.
Return cleared about 60 hours before departure. The old segment disappeared from the app and our Y seats were removed though no corresponding C allocation was made until check in.
A3 C and Y continue as very good products, and still the best EU short haul carrier 👍
Return cleared about 60 hours before departure. The old segment disappeared from the app and our Y seats were removed though no corresponding C allocation was made until check in.
A3 C and Y continue as very good products, and still the best EU short haul carrier 👍
May 28, 2019, 6:10 am
#1947
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Outbound from LHR, upgrade did not clear. Others did get upgrade so assume they were ahead of me in booking priority (if such a thing exists). Did confirm at check in that we were on the list. Wondered if the OH’s special meal would have precluded a gate upgrade.
Return cleared about 60 hours before departure. The old segment disappeared from the app and our Y seats were removed though no corresponding C allocation was made until check in.
A3 C and Y continue as very good products, and still the best EU short haul carrier ��
Return cleared about 60 hours before departure. The old segment disappeared from the app and our Y seats were removed though no corresponding C allocation was made until check in.
A3 C and Y continue as very good products, and still the best EU short haul carrier ��
A3's upgrade process seems to be work as good as I could expect it to work, but I wish there were a way for people to put in the upgrade request online without involving a call to A3.
May 28, 2019, 8:10 am
#1948
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Correct. When the segment shows twice, both as I and as T (or whatever fare bucket your original ticket was booked into) it means that your upgrade request has been registered, and you have been waitlisted. Once/If your request clears, the segment shall appear once, only as I.
May 29, 2019, 4:54 am
#1949
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
I just had a great experience using coupons for a July flight booked today TLV-ATH-MUC. Both segments cleared instantly on the phone and within minutes the PNR already reflected business and allowed me to select seats.
May 29, 2019, 2:37 pm
#1950
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
Posts: 336
Most likely you won't hear from them until 3 days before departure. If there is no immediate availability when you call, most upgrade requests clear between T-75 and T-50. But even if this doesn't happen, you may still get upgraded at a later time, even at the airport.