Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Feb 12, 2019, 4:48 am
#1906
Join Date: Feb 2015
Location: Netherlands
Programs: A3*G
Posts: 132
Question: I had upgraded my flight from TBS-ATH-AMS in March using the upgrade coupons. Now, I received a schedule change notice, with the flights moved to TK in booking class S. Some questions:
- Is it possible to still receive the ORC for the A3 segments (that are now on TK)? I booked this flight to get my 4 segments on A3 so having the flights count against flown A3 segments is quite important to me.
- shouldn't the rebooked flight on TK be in business? The current reservation mentions S class, so it seems the upgrade has been voided..
I will call Aegean in a bit with my questions, but thought maybe someone here has been in a similar situation.
- Is it possible to still receive the ORC for the A3 segments (that are now on TK)? I booked this flight to get my 4 segments on A3 so having the flights count against flown A3 segments is quite important to me.
- shouldn't the rebooked flight on TK be in business? The current reservation mentions S class, so it seems the upgrade has been voided..
I will call Aegean in a bit with my questions, but thought maybe someone here has been in a similar situation.
- as expected, A3 would not book the upgraded tickets into TK business class.
- A3 offered free cancellation, which I took advantage of.
- coupons were quickly refunded into the account.
Feb 12, 2019, 6:30 am
#1908
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,564
Feb 12, 2019, 7:36 am
#1909
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
Feb 12, 2019, 10:05 am
#1910
Join Date: Jul 2016
Programs: A3 *G
Posts: 169
Not sure if the information is still accurate, but look at the Wiki...
'BEWARE
'BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
EDIT: a very friendly TA helped me. She booked a Flex (I) ticket for the day after and applied the same coupon to it. 1 hour from the initial call I have the business ticket ready for a total of 20€ for reissuing fees. I would say, awesome!
Last edited by jumpallover; Feb 12, 2019 at 12:51 pm
Mar 11, 2019, 2:37 pm
#1911
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,414
I called to waitlist flights earlier. They are now showing in MMB in the A3 app booked in I, alongside the original flights in B and V. Does this mean the waitlist has cleared? Or is this how the waitlisted segments show?
Agent was very clued up about the WL process, Aegean continue to be a highly competent airline IME. 😊
Agent was very clued up about the WL process, Aegean continue to be a highly competent airline IME. 😊
Mar 30, 2019, 2:23 am
#1913
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 639
Hi, I am doing my parents a favor and will upgrade their flight to Athens.
However, as it is a flight in the summer, the chance of being waitlisted is high. What happens if both are waitlisted? I want to prevent that one passenger would be cleared and one not so they might end up sitting seperated. How does Aegean handle this generally?
However, as it is a flight in the summer, the chance of being waitlisted is high. What happens if both are waitlisted? I want to prevent that one passenger would be cleared and one not so they might end up sitting seperated. How does Aegean handle this generally?
Mar 31, 2019, 3:55 am
#1914
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
Posts: 336
Hi, I am doing my parents a favor and will upgrade their flight to Athens.
However, as it is a flight in the summer, the chance of being waitlisted is high. What happens if both are waitlisted? I want to prevent that one passenger would be cleared and one not so they might end up sitting seperated. How does Aegean handle this generally?
However, as it is a flight in the summer, the chance of being waitlisted is high. What happens if both are waitlisted? I want to prevent that one passenger would be cleared and one not so they might end up sitting seperated. How does Aegean handle this generally?
Check out how many I fares (as well as how many C/D/Z fares) are still available on that flight to get an idea on your chance of getting the upgrade.
Apr 3, 2019, 2:54 am
#1915
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 639
If both tickets are on the same booking (single PNR) they will either be both upgraded or both remain in Y. Otherwise upgrades will clear sequentially, and there is a positive probability that only one of your parents will get upgraded.
Check out how many I fares (as well as how many C/D/Z fares) are still available on that flight to get an idea on your chance of getting the upgrade.
Apr 3, 2019, 11:50 am
#1916
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,564
Not necessarily true. Three yars ago we (two couples) flew in the same booking ATH-FCO, I was told that they would/could upgrade two of us only, so we sent our wifes in C, the husbands deciding to stay in the back. [We were then upgraded while waiting in the lounge, but that was not on coupons].
Apr 4, 2019, 3:32 am
#1917
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
Posts: 336
Not necessarily true. Three yars ago we (two couples) flew in the same booking ATH-FCO, I was told that they would/could upgrade two of us only, so we sent our wifes in C, the husbands deciding to stay in the back. [We were then upgraded while waiting in the lounge, but that was not on coupons].
I have a couple of times requested a voucher upgrade for my wife and me (both on the same booking) when there was only one I-fare seat available. I was informed that we would be thus waitlisted until a second award seat in C shows up, otherwise we would both fly on Y. When asked what happens if a solo passenger requests a voucher upgrade in the meantime, I was told that the remaining I seat would be withheld. If a second one would become available before upgrades clear, then it would be Mrs East and me that would be upgraded, if not only then the other passenger would get this seat. I was also told that when upgrades clear, priority is given to A3*Gs, then A3*Ss, then M&B Blue members, and finally non-members. Within each of these groups allocation is decided on a first-request-first-serve basis. Both times we received our upgrade confirmation at around T-50 or so.
Apr 15, 2019, 9:41 am
#1920
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 760
Hmm - it seems for this first time the upgrade with coupon won't work for me. It's T-2, and the Aegean webpage showed (only) 2 business class places available 2 days ago. Yesterday, it was 1 business, 1 economy. This morning, 1 business and 2 economy. And now only economy (no limits). I assume, 2 people got upgraded either with coupon or with the bidding process. Seems my coupon was too far below in the waitlist. And on top, they assigned me place 16B at checkin - so no more up front seats for M&B Gold anymore ?