Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Jan 22, 2019, 7:44 am
#1891
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
I had LUX-ATH-KWI which I upgraded using the coupons. The KWI flight was cancelled so I was eventually rebooked onto TK, but in economy class. They returned the coupons, but I got upgraded by TK at the gate in Istanbul for the second flight anyway.
Jan 30, 2019, 6:28 am
#1892
Join Date: Jul 2016
Programs: A3 *G
Posts: 169
Hi guys, I would like to use my 2 *A S coupons for the next week flights.
Where do I check if there are biz class seats available? If I find free seats on expertflyer which is the possibility of having the request rejected?
Also, I cannot find the ticket class when booking through the A3 website! Where is it shown? If I can avoid spending those 80€ more for flex and book a non UTP golight fare it would be nicer
EDIT: found it, it's right before payment.
Thank you a lot!
Where do I check if there are biz class seats available? If I find free seats on expertflyer which is the possibility of having the request rejected?
Also, I cannot find the ticket class when booking through the A3 website! Where is it shown? If I can avoid spending those 80€ more for flex and book a non UTP golight fare it would be nicer
EDIT: found it, it's right before payment.
Thank you a lot!
Last edited by jumpallover; Jan 30, 2019 at 6:34 am
Jan 30, 2019, 12:41 pm
#1893
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Call A3 and they will let you know if there is availability, if there is not any then you will be waitlisted. When you select your fare type, on the right side where the selected fare is displayed you will see a drop down arrow, click on it and the booking class will show.
Last edited by djjaguar64; Jan 30, 2019 at 12:43 pm Reason: additional details
Jan 30, 2019, 2:44 pm
#1894
Join Date: Jul 2016
Programs: A3 *G
Posts: 169
Call A3 and they will let you know if there is availability, if there is not any then you will be waitlisted. When you select your fare type, on the right side where the selected fare is displayed you will see a drop down arrow, click on it and the booking class will show.
EDIT: New ticket arrived just now, amazing
Last edited by jumpallover; Jan 30, 2019 at 3:48 pm
Feb 1, 2019, 1:18 am
#1895
Join Date: Feb 2005
Programs: Miles and More
Posts: 155
I requested an upgrade using upgrade coupons for my flights ZRH-ATH and back for June 2019. Both segments were waitlisted. Yesterday I got an email with a new ticket receipt showing that the upgrade for the ATH-ZRH flight was sucessful. However, for the ZRH-ATH flight the waitlisted segment does not appear in the booking overwiev on the Aegean homepage any more. I am not sure whether the waitlisted segment was cancelled due to the succesful upgrade the ATH-ZRH flight.
EDIT: The waitlisted segment reappeared in the booking overview.
EDIT: The waitlisted segment reappeared in the booking overview.
Last edited by olivier; Feb 1, 2019 at 3:53 am
Feb 6, 2019, 7:11 am
#1896
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Well, booked ATH-FRA-OSL, ATH-FRA A3 -830 then transfer onto LH A3-1426. Called to upgrade the ATH-FRA segment and was told no. Because the itinerary includes LH.
Feb 6, 2019, 7:19 am
#1897
Join Date: Nov 2017
Programs: A3 Gold, LH SEN, DL PM
Posts: 69
well known if you can read the rules "Seat upgrade is not permitted when the ticket includes any other Airline. "
Feb 6, 2019, 7:37 am
#1898
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Am I right in thinking that my ATH-OTP/OTP-ATH segments (P Flex) can't be upgraded as they're operated by TAROM?
It's no big deal in any case, as the flight is fairly short, but I'm just curious.
It's no big deal in any case, as the flight is fairly short, but I'm just curious.
Feb 6, 2019, 7:45 am
#1899
Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Miles+Bonus Gold
Posts: 664
@yurtripper, only A3 metal
Feb 12, 2019, 2:15 am
#1902
Join Date: Jul 2016
Programs: A3 *G
Posts: 169
Ah, troubles again. I have to change my flex ticket upgraded through coupon to the day after (same route). Now the question is: how expensive is this move? I'm scared ahah. I guess the only way to discover it is by calling, right? Thanks!
Feb 12, 2019, 2:46 am
#1903
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
You would simply pay the fare difference between the original economy flex ticket you purchased, and the price of a new flex ticket booked now. Both prices should be easy to find. If you are lucky the price difference is 0, though it could also be substantial if the flight is full.
Besides the fare difference you'll have to pay 20 euro fees for using the callcenter to change the ticket. And keep in mind that there is chance that there is no upgrade availability on the new flight...
Besides the fare difference you'll have to pay 20 euro fees for using the callcenter to change the ticket. And keep in mind that there is chance that there is no upgrade availability on the new flight...
Feb 12, 2019, 3:50 am
#1904
Join Date: Jul 2016
Programs: A3 *G
Posts: 169
You would simply pay the fare difference between the original economy flex ticket you purchased, and the price of a new flex ticket booked now. Both prices should be easy to find. If you are lucky the price difference is 0, though it could also be substantial if the flight is full.
Besides the fare difference you'll have to pay 20 euro fees for using the callcenter to change the ticket. And keep in mind that there is chance that there is no upgrade availability on the new flight...
Besides the fare difference you'll have to pay 20 euro fees for using the callcenter to change the ticket. And keep in mind that there is chance that there is no upgrade availability on the new flight...
Feb 12, 2019, 4:37 am
#1905
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
'BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.