Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Dec 27, 2018, 11:23 pm
#1876
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
Posts: 336
They do offer saver tickets instead of GoLight tickets to some destinations. I think Iran was among them. Apparently also Egypt. In these cases there are no GoLight tickets and the saver fares include luggage and are upgradeable. It concerns only few and rather exotic destinations.
The funny thing is that they are kind of obscure, as they are not marketed, and not all details are mentioned in T&C. I remember when I first encountered one of this species I couldn’t find any reference to its baggage allowance so I had to call A3 to make sure a bag was included...
Dec 28, 2018, 2:39 pm
#1877
Join Date: Feb 2015
Location: Netherlands
Programs: A3*G
Posts: 132
They do offer saver tickets instead of GoLight tickets to some destinations. I think Iran was among them. Apparently also Egypt. In these cases there are no GoLight tickets and the saver fares include luggage and are upgradeable. It concerns only few and rather exotic destinations.
Jan 6, 2019, 4:00 am
#1881
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
The voucher expires and the waitlist will remain intact. When you clear the waitlist any available voucher will be used at that time. If you do not have any vouchers at that moment your upgrade request will be canceled.
Jan 9, 2019, 7:19 am
#1882
Join Date: Jan 2017
Location: CPH
Programs: SK, A3, QR
Posts: 220
In related questions, I'm about to book CPH-ATH-SKG return for late March.
At A3 website the cheapest avaiable ticket for my dates are a go-light for 198 EUR in class S, meaning it is upgradable with vouchers. I can save 25 euros by purchasing via OTA, but then I cannot see the booking class in advance.
How likely is it that i'm booked into UTP-class instead and then can't upgrade my ticket.
TIA
At A3 website the cheapest avaiable ticket for my dates are a go-light for 198 EUR in class S, meaning it is upgradable with vouchers. I can save 25 euros by purchasing via OTA, but then I cannot see the booking class in advance.
How likely is it that i'm booked into UTP-class instead and then can't upgrade my ticket.
TIA
Jan 9, 2019, 7:25 am
#1883
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
In related questions, I'm about to book CPH-ATH-SKG return for late March.
At A3 website the cheapest avaiable ticket for my dates are a go-light for 198 EUR in class S, meaning it is upgradable with vouchers. I can save 25 euros by purchasing via OTA, but then I cannot see the booking class in advance.
How likely is it that i'm booked into UTP-class instead and then can't upgrade my ticket.
TIA
At A3 website the cheapest avaiable ticket for my dates are a go-light for 198 EUR in class S, meaning it is upgradable with vouchers. I can save 25 euros by purchasing via OTA, but then I cannot see the booking class in advance.
How likely is it that i'm booked into UTP-class instead and then can't upgrade my ticket.
TIA
https://www.flyertalk.com/forum/30447286-post1819.html
https://www.flyertalk.com/forum/30447663-post1820.html
Jan 9, 2019, 7:42 am
#1884
Join Date: Jan 2017
Location: CPH
Programs: SK, A3, QR
Posts: 220
Don't risk it if you really want to use the upgrade coupon. Someone reported that they booked through an OTA, and the resulting fare class (J) was not upgradeable:
https://www.flyertalk.com/forum/30447286-post1819.html
https://www.flyertalk.com/forum/30447663-post1820.html
https://www.flyertalk.com/forum/30447286-post1819.html
https://www.flyertalk.com/forum/30447663-post1820.html
Thanks, that's quite a horror-story, if planning to use the voucher upgrades.
I'll book through A3 direct.
Jan 10, 2019, 2:46 am
#1885
Join Date: Jul 2005
Location: 39000ft
Posts: 956
Expedia was a very specific case and do note that expedia is one the OTA websites that reveal the booking code. In the past, I have booked through other OTAs (e.g. supersaver) since they were 10-20 euro cheaper than A3 and they always mapped to the booking class that A3 was offering through the website. I am not saying this to reassure you, but just to highlight that the expedia case was very specific (and have to say that they are more and more around...)
Jan 10, 2019, 3:32 am
#1886
Join Date: Jan 2017
Location: CPH
Programs: SK, A3, QR
Posts: 220
Expedia was a very specific case and do note that expedia is one the OTA websites that reveal the booking code. In the past, I have booked through other OTAs (e.g. supersaver) since they were 10-20 euro cheaper than A3 and they always mapped to the booking class that A3 was offering through the website. I am not saying this to reassure you, but just to highlight that the expedia case was very specific (and have to say that they are more and more around...)
This was my inclination too: That standard OTA's do not have access to lower booking classes that A3 does not offer themselves. Otherwise A3 would not sell any tickets. OTA's get a discount from the airline on the ticket price advertised on the airline website, passes a large part of that on to the customer and then makes money on add-on products like luggage fees, insurance etc.
Jan 21, 2019, 4:00 am
#1887
Join Date: Feb 2015
Location: Netherlands
Programs: A3*G
Posts: 132
Question: I had upgraded my flight from TBS-ATH-AMS in March using the upgrade coupons. Now, I received a schedule change notice, with the flights moved to TK in booking class S. Some questions:
- Is it possible to still receive the ORC for the A3 segments (that are now on TK)? I booked this flight to get my 4 segments on A3 so having the flights count against flown A3 segments is quite important to me.
- shouldn't the rebooked flight on TK be in business? The current reservation mentions S class, so it seems the upgrade has been voided..
I will call Aegean in a bit with my questions, but thought maybe someone here has been in a similar situation.
- Is it possible to still receive the ORC for the A3 segments (that are now on TK)? I booked this flight to get my 4 segments on A3 so having the flights count against flown A3 segments is quite important to me.
- shouldn't the rebooked flight on TK be in business? The current reservation mentions S class, so it seems the upgrade has been voided..
I will call Aegean in a bit with my questions, but thought maybe someone here has been in a similar situation.
Jan 21, 2019, 4:25 am
#1888
Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Miles+Bonus Gold
Posts: 664
Once you have a ticket confirmed in business, the upgrade method is not relevant, the rebooking should be made in the same cabin at the lowest available booking class, afaik. Also, EC261 is applying in case of downgrade.
https://aegeanairlines.custhelp.com/...etail/a_id/962 + https://aegeanairlines.custhelp.com/.../937/related/1
Re-routing, under comparable transport conditions, to their final destination either at the earliest opportunity or at a later date at the passenger's convenience, subject to availability of seats.
In the event that your flight is delayed or cancelled, AEGEAN follows and implements the European Regulation (EC) No.261/ 2004.
Jan 21, 2019, 8:43 am
#1889
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
That also depends on if the flight is within 14 days or not. With the upgrade coupons the rules say that they are only valid on Aegean flights, so I don't think they would ever rebook you into Turkish business class. Especially if the flight is months away.
Would you be able to travel on another day or route? Aegean may be able to rebook you onto other Aegean flights then (in business). That would also solve your problem with the Aegean sectors that you're after..
Would you be able to travel on another day or route? Aegean may be able to rebook you onto other Aegean flights then (in business). That would also solve your problem with the Aegean sectors that you're after..
Jan 21, 2019, 2:05 pm
#1890
Join Date: Jul 2005
Location: 39000ft
Posts: 956
I don't think that rebooking in these cases guarantees a C seat, even when the new flight is A3. I had an ATH-BRU (upgraded to C with the coupons) sector when the airport closed due to the terrorist attacks. I asked to be rebooked to ATH-DUS instead (because going to LIL was a joke for me) and I remember they told me that the coupon would be put in waiting list for the new flight. In the end it was cleared but that was not guaranteed.