Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Aug 16, 2017, 7:44 pm
#1471
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,564
It seems to me that A3 should re-write their rules in a very clear fashion and ask their agents to strictly abide by them without using their fantasy to justify their decision. My son flew recently SYD-SIN-MUC-ATH (coach) on SQ/A3 with an A3-issued ticket on which the first two legs were indicated with the A3 code-share number. He was refused a coupon-upgrade for the third leg the excuse being that you can only do it when the major carrier of the itin is also A3. Actually, their written rules say that all legs have to be flown on A3, i.e. the code-shares do not count. Now, why they have that clause is completely strange. Go figure...
Aug 17, 2017, 12:18 am
#1472
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,369
It seems to me that A3 should re-write their rules in a very clear fashion and ask their agents to strictly abide by them without using their fantasy to justify their decision. My son flew recently SYD-SIN-MUC-ATH (coach) on SQ/A3 with an A3-issued ticket on which the first two legs were indicated with the A3 code-share number. He was refused a coupon-upgrade for the third leg the excuse being that you can only do it when the major carrier of the itin is also A3. Actually, their written rules say that all legs have to be flown on A3, i.e. the code-shares do not count. Now, why they have that clause is completely strange. Go figure...
I guess the reasoning is that an upgrade of MUC-ATH would force them to offer C-class luggage allowance for the whole itinerary as you can't really have differing allowances on each leg of a single journey. I asked a similar question recently about SAS to A3 itineraries with the SAS flight as A3 codeshare. I guess this probably answers my question - I wouln't have been able to upgrade the A3 leg (I already booked another routing anyway because I suspected that would be the case).
Aug 21, 2017, 3:18 am
#1473
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,677
I want to upgrade a flight ATH-FRA using one of my coupon. Looking at the award availability there was none but I call nevertheless to be waitlisted. The agent did so.
Now what is the procedure ? Do they upgrade me automatically if availability opens up ? Or do I need to check every now and then and call if availability opens ?
Now what is the procedure ? Do they upgrade me automatically if availability opens up ? Or do I need to check every now and then and call if availability opens ?
Aug 22, 2017, 11:10 am
#1476
Join Date: Apr 2015
Location: C2, BTS, VIE
Programs: A3 *G, AA Exec Plat Pro, Accor Silver, IHG Plat, HH Diamond, PP
Posts: 321
in my case the waitlist was completely useless, i was on waitlist for a flight over a month.. nothing happened, I called A3 again, and ta-dah, flight is avaible for upgrade (the one i was on waitlist for) and was upgraded straight away...
From that experience I would not rely on any waitlist and would call A3 every once in a while to see how things really are
From that experience I would not rely on any waitlist and would call A3 every once in a while to see how things really are
Aug 23, 2017, 2:13 am
#1477
Join Date: Feb 2015
Location: Netherlands
Programs: A3*G
Posts: 132
in my case the waitlist was completely useless, i was on waitlist for a flight over a month.. nothing happened, I called A3 again, and ta-dah, flight is avaible for upgrade (the one i was on waitlist for) and was upgraded straight away...
From that experience I would not rely on any waitlist and would call A3 every once in a while to see how things really are
From that experience I would not rely on any waitlist and would call A3 every once in a while to see how things really are
Aug 26, 2017, 12:30 pm
#1480
Join Date: May 2013
Location: GVA, BSL, ZRH
Programs: A3*, HH, club carlson: all gold and bonvoy plat
Posts: 466
Hi all,
I booked a 4-segments total round trip GVA-ATH-RHO (ATH-RHO-ATH has I availability and GVA-ATH-GVA has not (yet I hope)).
They won't let upgrade the ATH-RHO-ATH part because the rest hasn't any availability. I had to waitlist all the 4 segments!
I thought that the "kind of married segment" rule wasn't applied anymore (as it was couple months ago for a short periode) or is this rule again active? Sorry guys if this has been discussed recently, but couldn't find any recent discussion about that
I booked a 4-segments total round trip GVA-ATH-RHO (ATH-RHO-ATH has I availability and GVA-ATH-GVA has not (yet I hope)).
They won't let upgrade the ATH-RHO-ATH part because the rest hasn't any availability. I had to waitlist all the 4 segments!
I thought that the "kind of married segment" rule wasn't applied anymore (as it was couple months ago for a short periode) or is this rule again active? Sorry guys if this has been discussed recently, but couldn't find any recent discussion about that
Aug 26, 2017, 2:48 pm
#1481
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,333
Hi all,
I booked a 4-segments total round trip GVA-ATH-RHO (ATH-RHO-ATH has I availability and GVA-ATH-GVA has not (yet I hope)).
They won't let upgrade the ATH-RHO-ATH part because the rest hasn't any availability. I had to waitlist all the 4 segments!
I thought that the "kind of married segment" rule wasn't applied anymore (as it was couple months ago for a short periode) or is this rule again active? Sorry guys if this has been discussed recently, but couldn't find any recent discussion about that
I booked a 4-segments total round trip GVA-ATH-RHO (ATH-RHO-ATH has I availability and GVA-ATH-GVA has not (yet I hope)).
They won't let upgrade the ATH-RHO-ATH part because the rest hasn't any availability. I had to waitlist all the 4 segments!
I thought that the "kind of married segment" rule wasn't applied anymore (as it was couple months ago for a short periode) or is this rule again active? Sorry guys if this has been discussed recently, but couldn't find any recent discussion about that
Aug 26, 2017, 3:35 pm
#1482
Join Date: May 2013
Location: GVA, BSL, ZRH
Programs: A3*, HH, club carlson: all gold and bonvoy plat
Posts: 466
Aug 27, 2017, 1:46 am
#1483
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,564
Aug 29, 2017, 12:30 pm
#1484
Join Date: May 2013
Location: GVA, BSL, ZRH
Programs: A3*, HH, club carlson: all gold and bonvoy plat
Posts: 466
To resume: unfortunately the Hang Up Call Again principle has to be applied if your agent don't know how to "undo your married segment" booking in order to do an only one leg coupon-upgrade.
Sep 1, 2017, 8:01 am
#1485
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 760
Another new rule
I have booked a ticket GVA - ATH - GVA, with first leg Aegean codeshare on Swiss, and second leg Aegean (ticket on Aegean stock).
When I called to upgrade the 2nd leg (which should be fine), the agent told me: there is a new rule since July 15 that you can only upgrade legs if ALL flights of the ticket are with Aegean.
And indeed, just read the T&C which say now:
"Seat upgrade is not permitted when the ticket includes any other Airline."
Great - has anyone encountered this already?
When I called to upgrade the 2nd leg (which should be fine), the agent told me: there is a new rule since July 15 that you can only upgrade legs if ALL flights of the ticket are with Aegean.
And indeed, just read the T&C which say now:
"Seat upgrade is not permitted when the ticket includes any other Airline."
Great - has anyone encountered this already?
Last edited by Carpacchio; Sep 1, 2017 at 10:11 am
