Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Nov 12, 2015, 8:10 am
#781
FlyerTalk Evangelist
Join Date: Nov 2005
Programs: BA Gold, A3 Gold, FB Gold, Bonvoy Titanium / LTP, Accor Plat
Posts: 13,869
That said...
I booked a ticket Tuesday this week (LHR-ATH-SKG-ATH-GVA). LHR-ATH and ATH-GVA both I0.
I called Wednesday anyway to ask about upgrades. No go, but waitlisted.
I got a call today to say all four upgrades cleared. LHR-ATH and ATH-GVA still both I0.
I booked a ticket Tuesday this week (LHR-ATH-SKG-ATH-GVA). LHR-ATH and ATH-GVA both I0.
I called Wednesday anyway to ask about upgrades. No go, but waitlisted.
I got a call today to say all four upgrades cleared. LHR-ATH and ATH-GVA still both I0.
Nov 12, 2015, 8:15 am
#782
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,697
Nov 12, 2015, 8:27 am
#783
FlyerTalk Evangelist
Join Date: Nov 2005
Programs: BA Gold, A3 Gold, FB Gold, Bonvoy Titanium / LTP, Accor Plat
Posts: 13,869
Nov 13, 2015, 1:48 am
#784
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Regarding extra taxes when using the upgrade coupons, I recently upgraded a flight from LCA to LHR and there was extra taxes of 1.5 Euro - I'm interested to know what that is for.
And a flight from CDG-LCA-TLV there was extra taxes of 40 Euro (!) so I asked them to upgrade the 2nd leg from Larnaca to Tel Aviv, and there was no extra taxes. Why is there so much taxes extra Ex - CDG?
On ITA Matrix I can see the only diferrence is in Economy: French Air Passenger Solidarity Tax (IZ) €1.13
And business: French Air Passenger Solidarity Tax (IZ) €11.27
But i'm not a good itamtrix user.
And a flight from CDG-LCA-TLV there was extra taxes of 40 Euro (!) so I asked them to upgrade the 2nd leg from Larnaca to Tel Aviv, and there was no extra taxes. Why is there so much taxes extra Ex - CDG?
On ITA Matrix I can see the only diferrence is in Economy: French Air Passenger Solidarity Tax (IZ) €1.13
And business: French Air Passenger Solidarity Tax (IZ) €11.27
But i'm not a good itamtrix user.
Last edited by benberg2013; Nov 13, 2015 at 1:55 am
Nov 13, 2015, 3:28 am
#785
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,473
And a flight from CDG-LCA-TLV there was extra taxes of 40 Euro (!) so I asked them to upgrade the 2nd leg from Larnaca to Tel Aviv, and there was no extra taxes. Why is there so much taxes extra Ex - CDG?
On ITA Matrix I can see the only diferrence is in Economy: French Air Passenger Solidarity Tax (IZ) €1.13
And business: French Air Passenger Solidarity Tax (IZ) €11.27
But i'm not a good itamtrix user.
On ITA Matrix I can see the only diferrence is in Economy: French Air Passenger Solidarity Tax (IZ) €1.13
And business: French Air Passenger Solidarity Tax (IZ) €11.27
But i'm not a good itamtrix user.
Nov 13, 2015, 3:41 am
#786
Join Date: Jun 2006
Posts: 5,885
Nov 13, 2015, 4:01 am
#787
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
Alternatively you can use the following booking site. It's in German, but you can switch to English. Search there for your specific flight and then click "Show Details". They list all booking classes and show how many seats are left.
http://www.de.fcm.travel/travel-tools/onlinebuchung-deu
http://www.de.fcm.travel/travel-tools/onlinebuchung-deu
Nice! Thanks for the link. It even gives you a seat map with reserved seats (only for business?).
Can someone help me understand how to read the info it's showing? Take for example the following screenshots, showing a particular flight and related explanation for seat availability:
My understanding is that each of the letters indicate class, and the numbers next to them show availability in no. of seats. But what do the letters 'L' and 'C' shown next to some of the classes show? In this example, there's IL and FC (among others). My only guess is that 'L' may indicate some kind of potential availability (as in 'wait list'?), while 'C' would mean this class isn't available on the aircraft at all (my assumption is based on the fact that F is for 'first' class, which A3 do not have here).
Any ideas?
(Sorry if I'm bordering on off-topic, but I think this site is useful for searching for I class availability and would like to know how to read it. If you think it belongs elsewhere, move it).
Nov 13, 2015, 4:31 am
#788
Join Date: Jun 2006
Posts: 5,885
L : Waitlist open
C: Waitlist closed
Also the maximum it will show is 9 in any class so will not tell you exactly how many are available on the flight. When it shows 9 in all classes there is a good assumption that the flight has quite a lot of seats unsold although again that is not a guarantee of what the load will be on the day it is a guide.
C: Waitlist closed
Also the maximum it will show is 9 in any class so will not tell you exactly how many are available on the flight. When it shows 9 in all classes there is a good assumption that the flight has quite a lot of seats unsold although again that is not a guarantee of what the load will be on the day it is a guide.
Nov 15, 2015, 11:50 pm
#790
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
The person requesting the upgrade must provide a credit card to charge the taxes when requesting the upgrade. Sometimes the agent may forget to ask at the time of the upgrade request, so will call you to ask to pay.
Nov 16, 2015, 12:01 am
#791
Join Date: Jan 2011
Posts: 491
Nov 16, 2015, 10:01 am
#792
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Regarding extra taxes when using the upgrade coupons, I recently upgraded a flight from LCA to LHR and there was extra taxes of 1.5 Euro - I'm interested to know what that is for.
And a flight from CDG-LCA-TLV there was extra taxes of 40 Euro (!) so I asked them to upgrade the 2nd leg from Larnaca to Tel Aviv, and there was no extra taxes. Why is there so much taxes extra Ex - CDG?
On ITA Matrix I can see the only diferrence is in Economy: French Air Passenger Solidarity Tax (IZ) €1.13
And business: French Air Passenger Solidarity Tax (IZ) €11.27
But i'm not a good itamtrix user.
And a flight from CDG-LCA-TLV there was extra taxes of 40 Euro (!) so I asked them to upgrade the 2nd leg from Larnaca to Tel Aviv, and there was no extra taxes. Why is there so much taxes extra Ex - CDG?
On ITA Matrix I can see the only diferrence is in Economy: French Air Passenger Solidarity Tax (IZ) €1.13
And business: French Air Passenger Solidarity Tax (IZ) €11.27
But i'm not a good itamtrix user.
And just BTW, the past week, I've requested a few upgrades, and they took longer than usual, a few days, and this CDG-LCA-TLV has taken a week, and still not upgraded!
Maybe they have a queue of people now using their coupons up before the expiration on the 24th...
Nov 17, 2015, 12:46 pm
#793
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Flew CDG-ATH-LCA-CDG on Wednesday coming back Sunday. None of the upgraded flights appeared on our accounts. Called Aegean last night.
24 hours later flights are credited and gold status guaranteed for one more year
Excellent service on all legs : CDG-ATH, ATH-LCA, and LCA-CDG ^
Additional tax was 10,14 euros.
24 hours later flights are credited and gold status guaranteed for one more year
Excellent service on all legs : CDG-ATH, ATH-LCA, and LCA-CDG ^
Additional tax was 10,14 euros.
Nov 17, 2015, 2:00 pm
#794
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Nov 17, 2015, 11:54 pm
#795
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Yes, it's the "Chirac tax" which is implemented to business class tickets.
It's always 10 euros or so from CDG. I am not sure why they charged you 40
