Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Nov 7, 2015, 1:48 pm
#751
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
There is a specific sub-forum called 'Coupon Connection' for this purpose - though it is only open to members who have been registered for a specific amount of time, and have gathered enough posts.
The other option would be to directly contact people (who may be interested to trade) outside of this forum, as it is not allowed to trade anything on here.
The other option would be to directly contact people (who may be interested to trade) outside of this forum, as it is not allowed to trade anything on here.
Nov 7, 2015, 2:01 pm
#752
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
As has been indicated, the *only* acceptable place to initiate a trade on Flyertalk is in The Coupon Connection, which is accessible for members with 180 posts & 180 days' membership. Sale is never, ever permitted. Giveaways are, but still only in CC.
Posts in other fora, plus PMs, are not allowed. This is not FT being killjoys - there are legal and member safeguards at play here so it needs to be controlled.
/mod
Posts in other fora, plus PMs, are not allowed. This is not FT being killjoys - there are legal and member safeguards at play here so it needs to be controlled.
/mod
Nov 8, 2015, 1:06 pm
#753
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Folks, I've deleted a few posts which - collectively rather than individually - amounted to a discussion about Coupon Connection. Because of the potential implications, we prefer not to host that sort of discussion in this forum because it can lead to misunderstandings as to whether or not offers are being made or solicited - something which could inadvertently land a member with an issue.
I will send PMs to those who raised questions to guide them how to approach their individual circumstances.
Thanks for your understanding.
/mod
I will send PMs to those who raised questions to guide them how to approach their individual circumstances.
Thanks for your understanding.
/mod
Nov 9, 2015, 6:16 am
#754
Join Date: Nov 2008
Location: Zürich area, Switzerland
Programs: *A-A3-*S, *A M&M FTL *S, EI-Green, AccorGold
Posts: 71
Update on my non-credited miles/segments for my upgraded trip two weeks ago to re-up for *G. In the meantime the award miles credited for an onboard purchase but not yet the trip itself.
I called today, and the lady seemed familiar with the issue, and took me offline to implement the "procedure", and assured me on coming back on the line that I'd be sorted in a couple of days.
I'll repost once they appear, as it's the 4 segments I need to cross the line.
As per other posters therefore, I'd encourage calling. Total time was 7mins 32 seconds (including time listening to greek music
)
I called today, and the lady seemed familiar with the issue, and took me offline to implement the "procedure", and assured me on coming back on the line that I'd be sorted in a couple of days.
I'll repost once they appear, as it's the 4 segments I need to cross the line.
As per other posters therefore, I'd encourage calling. Total time was 7mins 32 seconds (including time listening to greek music
)
Nov 10, 2015, 3:35 am
#756
Join Date: Nov 2008
Location: Zürich area, Switzerland
Programs: *A-A3-*S, *A M&M FTL *S, EI-Green, AccorGold
Posts: 71
Miles and segments posted to my account as of this morning, including a confirmation that I've requalified for next year.
The miles posted also included the 20% Award bonus.
Starting to plan for next year
The miles posted also included the 20% Award bonus.
Starting to plan for next year
Nov 10, 2015, 3:58 am
#757
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Technically you should wait for 14 days for a flight to credit, but agents can be sympathetic to sending it to the queue earlier if it's clear there's going to be a problem (which would be at around the 5 day mark). If the first agent isn't responsive to the request, HUACA may well work.
Nov 10, 2015, 4:06 am
#758
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Nov 10, 2015, 4:11 am
#759
Join Date: Jun 2006
Posts: 5,894
Good news! At a point this close to the end of the membership year - for anyone else about to take a flight or still waiting for flights to credit - it makes sense to call as soon as possible to get the issue rectified. Whilst eventually the account would catch up, having to invoke a manual process to get segments to credit in the first place followed by another manual process to get someone to look at the account and re-instate it to Gold is rather laborious and stressful.
Technically you should wait for 14 days for a flight to credit, but agents can be sympathetic to sending it to the queue earlier if it's clear there's going to be a problem (which would be at around the 5 day mark). If the first agent isn't responsive to the request, HUACA may well work.
Technically you should wait for 14 days for a flight to credit, but agents can be sympathetic to sending it to the queue earlier if it's clear there's going to be a problem (which would be at around the 5 day mark). If the first agent isn't responsive to the request, HUACA may well work.
Nov 10, 2015, 10:41 am
#761
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
If you're waitlisted, do they pull the upgrades at the time of waitlisting or when availability opens? I want to burn my 4 seat upgrades for the year, but I worry that if there's no availability by November 24, then they won't be used.
Nov 10, 2015, 7:20 pm
#762
Join Date: Aug 2008
Location: YXY
Posts: 3,506
I was told: When I becones available, they will call you (!). Then you have to authorize the use of the voucher, if it is still available.
Nov 11, 2015, 2:28 am
#763
Join Date: Dec 2010
Location: MUC
Programs: M&M, M&B
Posts: 33
Yes, this is right, they will only use the vouchers, once they reissue the ticket. This is not done, when they put you on the waiting list. So you should try to get the upgrades done, before the vouchers expire.
Nov 11, 2015, 2:38 am
#764
Join Date: Dec 2010
Location: MUC
Programs: M&M, M&B
Posts: 33
BTW, I just had another successful call to the A3 hotline.
7min Greek music, 2min conversation with a very friendly lady and half an hour later I already received the upgraded ticket for my son via email! ^
7min Greek music, 2min conversation with a very friendly lady and half an hour later I already received the upgraded ticket for my son via email! ^
Nov 11, 2015, 6:59 am
#765
Join Date: Aug 2012
Location: ZRH
Programs: A3
Posts: 49
I called to upgrade my flights ZRH<->ATH for both legs back and forth. I was told that I would be put on the waiting list but now when I check my ticket on both Amadeus and the Aegean website, it says business and it also says booking class I. Does this mean the upgrade was successful or does it just mean I'm on a waiting list?