Seat upgrade coupons

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Old Oct 1, 18, 3:38 pm   -   Wikipost
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A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.

Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A3 provides all Gold members with four vouchers for upgrade from Economy to Business. Silver members get two upgrade vouchers.

Criteria
  • You must be travelling on A3 or OA metal - codeshares are not included.
  • The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
  • Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
  • All flights on the ticket must be on A3 or OA metal.
  • There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
  • One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
  • Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.

Procedure
  • Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
  • If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
  • You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
  • If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
    • in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.

Benefits
  • No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
  • This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
  • Because the ticket books as a redemption, the free car hire is not included.

Mileage/segment earning
  • You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
  • The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.

Expiry
  • The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
  • On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.

BEWARE
  • Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot.
  • Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
  • If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
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Old Aug 16, 17, 7:44 pm
  #1471  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,339
It seems to me that A3 should re-write their rules in a very clear fashion and ask their agents to strictly abide by them without using their fantasy to justify their decision. My son flew recently SYD-SIN-MUC-ATH (coach) on SQ/A3 with an A3-issued ticket on which the first two legs were indicated with the A3 code-share number. He was refused a coupon-upgrade for the third leg the excuse being that you can only do it when the major carrier of the itin is also A3. Actually, their written rules say that all legs have to be flown on A3, i.e. the code-shares do not count. Now, why they have that clause is completely strange. Go figure...
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Old Aug 17, 17, 12:18 am
  #1472  
 
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 983
Originally Posted by KLouis View Post
It seems to me that A3 should re-write their rules in a very clear fashion and ask their agents to strictly abide by them without using their fantasy to justify their decision. My son flew recently SYD-SIN-MUC-ATH (coach) on SQ/A3 with an A3-issued ticket on which the first two legs were indicated with the A3 code-share number. He was refused a coupon-upgrade for the third leg the excuse being that you can only do it when the major carrier of the itin is also A3. Actually, their written rules say that all legs have to be flown on A3, i.e. the code-shares do not count. Now, why they have that clause is completely strange. Go figure...
I totally agree that the rules need to be much clearer - about this and the other issues we're currently discussing.

I guess the reasoning is that an upgrade of MUC-ATH would force them to offer C-class luggage allowance for the whole itinerary as you can't really have differing allowances on each leg of a single journey. I asked a similar question recently about SAS to A3 itineraries with the SAS flight as A3 codeshare. I guess this probably answers my question - I wouln't have been able to upgrade the A3 leg (I already booked another routing anyway because I suspected that would be the case).
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Old Aug 21, 17, 3:18 am
  #1473  
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Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: OW Sapphire (BA), *A Gold (A3), Le Club Accor Silver, HHonor Gold
Posts: 2,102
I want to upgrade a flight ATH-FRA using one of my coupon. Looking at the award availability there was none but I call nevertheless to be waitlisted. The agent did so.
Now what is the procedure ? Do they upgrade me automatically if availability opens up ? Or do I need to check every now and then and call if availability opens ?
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Old Aug 21, 17, 10:12 am
  #1474  
 
Join Date: Dec 2007
Location: POZ
Programs: LH*S (FTL), OZ*G, Accor gold, HH Diamond
Posts: 225
The should call you (in theory) ;-)
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Old Aug 22, 17, 4:05 am
  #1475  
Accor 10+ BadgeHilton Contributor Badge
 
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: OW Sapphire (BA), *A Gold (A3), Le Club Accor Silver, HHonor Gold
Posts: 2,102
Thanks
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Old Aug 22, 17, 11:10 am
  #1476  
 
Join Date: Apr 2015
Location: C2, BTS, VIE
Programs: M&M FTL, A3 *G, Accor Gold, Priority Pass
Posts: 220
in my case the waitlist was completely useless, i was on waitlist for a flight over a month.. nothing happened, I called A3 again, and ta-dah, flight is avaible for upgrade (the one i was on waitlist for) and was upgraded straight away...
From that experience I would not rely on any waitlist and would call A3 every once in a while to see how things really are
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Old Aug 23, 17, 2:13 am
  #1477  
 
Join Date: Feb 2015
Location: Netherlands
Programs: A3*G
Posts: 116
Originally Posted by matio_svk View Post
in my case the waitlist was completely useless, i was on waitlist for a flight over a month.. nothing happened, I called A3 again, and ta-dah, flight is avaible for upgrade (the one i was on waitlist for) and was upgraded straight away...
From that experience I would not rely on any waitlist and would call A3 every once in a while to see how things really are
Agreed. The good thing of their call centre though is that I don't think I have ever had to wait in a queue before being transferred to an agent!
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Old Aug 23, 17, 3:35 am
  #1478  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,339
Originally Posted by ErnstH View Post
Agreed. The good thing of their call centre though is that I don't think I have ever had to wait in a queue before being transferred to an agent!
Depends on the time of the day
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Old Aug 23, 17, 4:51 am
  #1479  
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Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: OW Sapphire (BA), *A Gold (A3), Le Club Accor Silver, HHonor Gold
Posts: 2,102
I can see the waitlisted being done in My Flights, at least this is done. I think I will monitor weekly the availability and pro-actively called if a seat opens up.
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Old Aug 26, 17, 12:30 pm
  #1480  
 
Join Date: May 2013
Location: GVA, BSL, ZRH
Programs: A3*, HH, club carlson: all gold
Posts: 360
Hi all,
I booked a 4-segments total round trip GVA-ATH-RHO (ATH-RHO-ATH has I availability and GVA-ATH-GVA has not (yet I hope)).
They won't let upgrade the ATH-RHO-ATH part because the rest hasn't any availability. I had to waitlist all the 4 segments!
I thought that the "kind of married segment" rule wasn't applied anymore (as it was couple months ago for a short periode) or is this rule again active? Sorry guys if this has been discussed recently, but couldn't find any recent discussion about that
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Old Aug 26, 17, 2:48 pm
  #1481  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Gold, A3 Gold
Posts: 4,715
Originally Posted by Artemio View Post
Hi all,
I booked a 4-segments total round trip GVA-ATH-RHO (ATH-RHO-ATH has I availability and GVA-ATH-GVA has not (yet I hope)).
They won't let upgrade the ATH-RHO-ATH part because the rest hasn't any availability. I had to waitlist all the 4 segments!
I thought that the "kind of married segment" rule wasn't applied anymore (as it was couple months ago for a short periode) or is this rule again active? Sorry guys if this has been discussed recently, but couldn't find any recent discussion about that
Very odd, I have often upgraded just one leg/part of a roundtrip ticket - no problems. Unless the rules have recently changed I would suggest to try again with another operator.
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Old Aug 26, 17, 3:35 pm
  #1482  
 
Join Date: May 2013
Location: GVA, BSL, ZRH
Programs: A3*, HH, club carlson: all gold
Posts: 360
Originally Posted by Xandrios View Post
Unless the rules have recently changed I would suggest to try again with another operator.
That's what I did and I got the same answer.... I haven't tried it a 3rd time though!
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Old Aug 27, 17, 1:46 am
  #1483  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,339
Originally Posted by Artemio View Post
That's what I did and I got the same answer.... I haven't tried it a 3rd time though!
I have a booking HER-ATH-FCO-ATH-HER and I just coupon-upgraded the FCO-ATH segment (ATH-FCO waitlisted). I'll PM you the name of the agent who did it.
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Old Aug 29, 17, 12:30 pm
  #1484  
 
Join Date: May 2013
Location: GVA, BSL, ZRH
Programs: A3*, HH, club carlson: all gold
Posts: 360
Originally Posted by KLouis View Post
I have a booking HER-ATH-FCO-ATH-HER and I just coupon-upgraded the FCO-ATH segment (ATH-FCO waitlisted). I'll PM you the name of the agent who did it.
Just an update about my story. I called a 3rd time and the agent did the one leg coupons-upgrade and waitlisted me on the other leg . When I asked her how she was managed doing it as other agents couldn't, she told me it involves a special procedure ( it's a kid of internal split of my booking if I understood it well).
To resume: unfortunately the Hang Up Call Again principle has to be applied if your agent don't know how to "undo your married segment" booking in order to do an only one leg coupon-upgrade.
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Old Sep 1, 17, 8:01 am
  #1485  
 
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *S
Posts: 175
Another new rule

I have booked a ticket GVA - ATH - GVA, with first leg Aegean codeshare on Swiss, and second leg Aegean (ticket on Aegean stock).
When I called to upgrade the 2nd leg (which should be fine), the agent told me: there is a new rule since July 15 that you can only upgrade legs if ALL flights of the ticket are with Aegean.

And indeed, just read the T&C which say now:
"Seat upgrade is not permitted when the ticket includes any other Airline."

Great - has anyone encountered this already?

Last edited by Carpacchio; Sep 1, 17 at 10:11 am
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