Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Jun 15, 2017, 12:12 am
#1411
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
If there is upgrade availability, and the OTA issues the ticket on Aegean/Olympic ticket numbers, yes.
If you want to be totally sure I would recommend calling them to ask if there is availability for coupon upgrades on that flight, before booking. Also if the price difference is small I'd book on the Aegean website, though theoretically, OTA bookings should work as well.
If you want to be totally sure I would recommend calling them to ask if there is availability for coupon upgrades on that flight, before booking. Also if the price difference is small I'd book on the Aegean website, though theoretically, OTA bookings should work as well.
Jun 15, 2017, 1:31 am
#1412
Join Date: Feb 2005
Programs: Miles and More
Posts: 155
I called again and my upgrade request for the specific flight got waitlisted. However, they told me that they will decide only one week prior to the flight whether availability for I class space will be released.
Jun 15, 2017, 10:11 pm
#1413
Join Date: Feb 2004
Location: Netherlands
Posts: 4,282
If there is upgrade availability, and the OTA issues the ticket on Aegean/Olympic ticket numbers, yes.
If you want to be totally sure I would recommend calling them to ask if there is availability for coupon upgrades on that flight, before booking. Also if the price difference is small I'd book on the Aegean website, though theoretically, OTA bookings should work as well.
If you want to be totally sure I would recommend calling them to ask if there is availability for coupon upgrades on that flight, before booking. Also if the price difference is small I'd book on the Aegean website, though theoretically, OTA bookings should work as well.
Cheers!
Jun 16, 2017, 12:27 am
#1414
Join Date: Feb 2015
Location: SKG
Programs: A3*G, FRECCIA ALATA CLUB
Posts: 54
Hi all
I was on A3 call center today to use some of my coupons. I had a connecting flight where the second part of the trip did not run a Business class service.
The agent has told me that there has been a change in the way the upgrade coupons are used which means that both legs of a flight have to be upgraded.
This means on an SKG - ATH - LHR flight you'll have to use two coupons. I was usually just upgrading the international part. Not sure of these details yet and where they are documented (he said there will be on the coupons).
Also what happens if one leg has availability and the other not? He briefly said that you will have to go on a waiting list on both however if you can't guarantee a seat on one leg then the whole upgrade won't be able to happen.
I don't see anything on my coupons today.
HTH
Vangelis
I was on A3 call center today to use some of my coupons. I had a connecting flight where the second part of the trip did not run a Business class service.
The agent has told me that there has been a change in the way the upgrade coupons are used which means that both legs of a flight have to be upgraded.
This means on an SKG - ATH - LHR flight you'll have to use two coupons. I was usually just upgrading the international part. Not sure of these details yet and where they are documented (he said there will be on the coupons).
Also what happens if one leg has availability and the other not? He briefly said that you will have to go on a waiting list on both however if you can't guarantee a seat on one leg then the whole upgrade won't be able to happen.
I don't see anything on my coupons today.
HTH
Vangelis
Jun 16, 2017, 1:25 am
#1415
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Jun 16, 2017, 11:47 am
#1416
Join Date: Feb 2004
Location: Netherlands
Posts: 4,282
If this is not true than I would have just upgraded the longer flight and not the shorter one since it is a midnight flight where I will just want to sleep.
Hope someone can confirm if indeed you do need to upgrade both legs if you have a connection.
Cheers!
Jun 16, 2017, 2:10 pm
#1417
Join Date: Oct 2014
Programs: M&M Frequent Flyer, A3 GOLD
Posts: 39
Actually same thing happened to my on my recent upgrade. But since this was written in the Wiki here, I thought that it was a normal rule.
If this is not true than I would have just upgraded the longer flight and not the shorter one since it is a midnight flight where I will just want to sleep.
Hope someone can confirm if indeed you do need to upgrade both legs if you have a connection.
Cheers!
If this is not true than I would have just upgraded the longer flight and not the shorter one since it is a midnight flight where I will just want to sleep.
Hope someone can confirm if indeed you do need to upgrade both legs if you have a connection.
Cheers!
I was flying on 31/05 upgrading only the longer leg; so first leg I class and second leg K class. Booked by call centre without any constrain.
Jun 16, 2017, 3:03 pm
#1418
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Actually same thing happened to my on my recent upgrade. But since this was written in the Wiki here, I thought that it was a normal rule.
If this is not true than I would have just upgraded the longer flight and not the shorter one since it is a midnight flight where I will just want to sleep.
Hope someone can confirm if indeed you do need to upgrade both legs if you have a connection.
Cheers!
If this is not true than I would have just upgraded the longer flight and not the shorter one since it is a midnight flight where I will just want to sleep.
Hope someone can confirm if indeed you do need to upgrade both legs if you have a connection.
Cheers!
At this stage, I would put this down to a rogue agent not understanding the system.
Jun 17, 2017, 6:34 am
#1419
Join Date: Feb 2015
Location: SKG
Programs: A3*G, FRECCIA ALATA CLUB
Posts: 54
That's not what the wiki means - it's merely that if you have a connection and want to upgrade both legs you have to do so separately - i.e. you can't use one coupon for the whole journey. Other than in the first few weeks of the scheme when agents were confused, there has never been an obligation to upgrade both.
At this stage, I would put this down to a rogue agent not understanding the system.
At this stage, I would put this down to a rogue agent not understanding the system.
I understand that this could be VERY NEW or a rogue agent instead, however, he seemed pretty sure of the change and he said coupons and rules should change to reflect that.
Obviously this doesn't affect all but for us who fly out of SKG and most flights are through connection in ATH we might use up our four coupons a lot earlier
Hope this was an isolated incident!
Jun 17, 2017, 9:13 am
#1420
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Hey guys
I understand that this could be VERY NEW or a rogue agent instead, however, he seemed pretty sure of the change and he said coupons and rules should change to reflect that.
Obviously this doesn't affect all but for us who fly out of SKG and most flights are through connection in ATH we might use up our four coupons a lot earlier
Hope this was an isolated incident!
I understand that this could be VERY NEW or a rogue agent instead, however, he seemed pretty sure of the change and he said coupons and rules should change to reflect that.
Obviously this doesn't affect all but for us who fly out of SKG and most flights are through connection in ATH we might use up our four coupons a lot earlier
Hope this was an isolated incident!
Jun 18, 2017, 5:24 am
#1421
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,372
It's annoying - I guess the reason is so that they don't have to give you the extra baggage allowance for free on the connecting flight. That's the only reason I can think of really.
Jun 19, 2017, 9:49 am
#1422
Join Date: Jan 2017
Location: CPH
Programs: SK, A3, QR
Posts: 220
I'm an A3 newbie and have been looking at cheap tickets from CPH to TLV in november when i'll have silver status. Thought it would be nice to upgrade one or two of the legs, but only just learned that tickets bought in U, T, P in GoLight cannot be upgraded. All of the legs are in the tickets i'm looking at is in one of these classes. Which essentially means I'll have to splash an extra 100 EUR on a return Flex fare, even though I don't know if I'll eventually be upgraded.
From an economic rational standpoint, this is an expensive bet, that I'm unlikely to take on. Did I get this concept right or am I missing something?
From an economic rational standpoint, this is an expensive bet, that I'm unlikely to take on. Did I get this concept right or am I missing something?
Jun 19, 2017, 11:29 am
#1423
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
That is indeed the limitation. However you do not have to book all legs in flex, only the ones you would like to upgrade. Eg, if you only upgrade the two outbound flights you can leave the return in GoLight. The fare should not go up more than 25-50 euro in that case.
Jun 20, 2017, 1:43 am
#1424
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,372
Have you seen the other thread about the (alleged) new rule stating both legs of the journey now have to be upgraded? Just a thought in case you were hoping to, for example, just upgrade CPH-ATH and return, but not ATH-TLV (you only have two vouchers I think).
Also, is the fare you have found in P, U or T? If it's in T (and maybe U) it will probably be cheaper to wait a little while until the next fare bucket becomes available. the move from T to S class is often usually less than the difference between a GoLight and Flex ticket. That's what I usually do. If you're looking at P class then it's cheaper to go Flex. Before you go to the trouble, actually make sure that the upgrade is available - go to the "Spend Miles" section of the website and try to make a dummy Business class booking on those flights. If it's available then an upgrade should also be available.
Also, is the fare you have found in P, U or T? If it's in T (and maybe U) it will probably be cheaper to wait a little while until the next fare bucket becomes available. the move from T to S class is often usually less than the difference between a GoLight and Flex ticket. That's what I usually do. If you're looking at P class then it's cheaper to go Flex. Before you go to the trouble, actually make sure that the upgrade is available - go to the "Spend Miles" section of the website and try to make a dummy Business class booking on those flights. If it's available then an upgrade should also be available.
Jun 20, 2017, 3:14 am
#1425
Join Date: Jan 2017
Location: CPH
Programs: SK, A3, QR
Posts: 220
Thanks for the advice. I'll look at the options.
I guess another option would be to call A3 and ask about the likelihood of getting an upgrade right before I make the booking.
I wonder - perhaps newbie-stupidly - how these fare classes are determined. By revenue surely, but what's the minimum spend. So far from my searches, the light-fares seem to switch into S-class at about 125 EUR one way on CPH-TLV.
I guess another option would be to call A3 and ask about the likelihood of getting an upgrade right before I make the booking.
I wonder - perhaps newbie-stupidly - how these fare classes are determined. By revenue surely, but what's the minimum spend. So far from my searches, the light-fares seem to switch into S-class at about 125 EUR one way on CPH-TLV.