Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Dec 4, 2016, 10:50 am
#1276
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
For me its not so bad about which fares are eligible and which aren't - it is the programme's prerogative to change the rules as they see fit.
What annoyed me was the lack of communication about this, and them admitting that they choose not to communicate such a change. What about the fact that your customers are used to a certain way things work? Would it then be OK that one day they suddenly said we no longer offer lounge access to our Gold members, but tough luck?
What annoyed me was the lack of communication about this, and them admitting that they choose not to communicate such a change. What about the fact that your customers are used to a certain way things work? Would it then be OK that one day they suddenly said we no longer offer lounge access to our Gold members, but tough luck?
To clarify:
The only fares not eligible for the upgrade coupons is when the fare class is in P, U or T class, AND it is a Go-Light fare (a.k.a saver fare)
So, if it is a go-light fare, but not in P,U or T class, e.g. K class, it is eligible for coupon usage. I had this case recently.
Similarly, if it is in P, U or T class, but it is a flexi fare, it is eligible for coupon usage.
Dec 4, 2016, 11:16 am
#1277
Join Date: Oct 2009
Location: Athens Greece, Brighton UK
Programs: A3*Gold
Posts: 64
[QUOTE/] After much complaining, A3 changed it to U/P/T Go Light only (all Flex fares are eligible).[/QUOTE]
All flex fares are eligible? This is news to me. I wish Aegean would keep us in the loop. *Note to self* Check terms and conditions every week.
All flex fares are eligible? This is news to me. I wish Aegean would keep us in the loop. *Note to self* Check terms and conditions every week.
Dec 4, 2016, 1:57 pm
#1278
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Here's an example, which incidentally is quite nicely priced! Tehran to London can be had in Saver fare for 81.49 EUR on Aegean's site, but I've found it as cheap as Ł53.57, that's around 64 EUR (with longer connections). The quote quite clearly shows that there's a 30kg baggage allowance included in the ticket, so there's no way that could be described as 'GoLight!' These fares are different.
Last edited by headingwest; Dec 5, 2016 at 4:55 am Reason: added link to new thread on Saver fares
Dec 8, 2016, 2:59 am
#1279
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
Adding another data point for automatic mileage posting on coupon-upgraded A3 flights:
I flew on the 24th of November, return on the 27th. Since it's only the start of my re-qualification period, and there's absolutely no rush to get the miles, I thought I would wait and see if/when the miles would post, rather than calling. So the result was that the first flight posted after 6-7 days, while the second posted yesterday (10 days).
I have 2 more upgraded flights coming up in December-Jan. I'm guessing the miles always post automatically, but it's just a matter of time. Anyone have experience that contradicts this?
I flew on the 24th of November, return on the 27th. Since it's only the start of my re-qualification period, and there's absolutely no rush to get the miles, I thought I would wait and see if/when the miles would post, rather than calling. So the result was that the first flight posted after 6-7 days, while the second posted yesterday (10 days).
I have 2 more upgraded flights coming up in December-Jan. I'm guessing the miles always post automatically, but it's just a matter of time. Anyone have experience that contradicts this?
Dec 8, 2016, 4:10 am
#1280
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
I flew 2 weeks ago TLV-LCA-LHR and upgraded only LCA-LHR, miles for first flight posted after 1-2 days, miles for upgraded didn't post for a week, so called up. Maybe if would've waited, would've posted automatically.
Dec 29, 2016, 11:41 pm
#1281
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
I see there has been discussion about the 'saver' fare option when using upgrade coupons. Is there any answer as to whether there are fare class restrictions on the 'saver' fares as there are with the 'go light' fares?
Also, and I apologise in advance for the newbie question, but is there any easy way to see fare classes on the Aegean website during the booking process prior to payment?
Also, and I apologise in advance for the newbie question, but is there any easy way to see fare classes on the Aegean website during the booking process prior to payment?
Dec 30, 2016, 2:14 am
#1282
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,564
Click on the arrowhead in the right hand side column where the price is indicated.
Jan 4, 2017, 2:32 am
#1284
Suspended
Join Date: Jul 2007
Posts: 4,477
Hi anyone got the seat upgrade voucher working on Athens - Frankfurt sector? I have two bookings for March and May and both has no availability at all. I wonder if that sector is heavily restricted for last minute upgrade only. Anyone knows the story behind this situation or have experience of upgrade on this sector?
Jan 9, 2017, 3:12 am
#1287
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 760
Smooth change of upgraded flight
I had booked a return flight in Flex where I had upgraded 2 segments with coupons. Due to a change in plans, I had to move the flight two weeks out (hence no change in itinerary, just 2 weeks later than originally planned).
I was a bit scared since Wiki says that there might be a ticket price recalculation from economy to business, and the upgrade coupons might be lost.
Called Aegean and the change happened smoothly: the flights were slightly more expensive (11 Euro plus 20 Euro service fee), but I could re-use the upgrade coupons since there was space available.
Happy customer
I was a bit scared since Wiki says that there might be a ticket price recalculation from economy to business, and the upgrade coupons might be lost.
Called Aegean and the change happened smoothly: the flights were slightly more expensive (11 Euro plus 20 Euro service fee), but I could re-use the upgrade coupons since there was space available.
Happy customer
Jan 9, 2017, 9:35 am
#1288
Join Date: Nov 2014
Location: LHR, ATH
Programs: A3*G
Posts: 114
Hi anyone got the seat upgrade voucher working on Athens - Frankfurt sector? I have two bookings for March and May and both has no availability at all. I wonder if that sector is heavily restricted for last minute upgrade only. Anyone knows the story behind this situation or have experience of upgrade on this sector?
Jan 10, 2017, 1:51 am
#1289
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
Also, make sure you ask to be put on the upgrade waiting list. The customer reps don't always remind you that this is available.
Jan 14, 2017, 11:38 am
#1290
Suspended
Join Date: Jul 2007
Posts: 4,477
After found out the I class is not available on the dates I was due to fly, regardless of the situation, very friendly and helpful A3 telephone agents put me on waitlist for both flight, one in March and one in May.
Within 7 days and 10 days respectfully, both flight was cleared and the reservation was updated. The May flight was upgraded first and then the March one.
So far my upgrade request on A3 in last three years (including this year) are 100%. Thank you A3!
