Old Mar 9, 2015, 6:33 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***

A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.

Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A3 provides all Gold members with four vouchers for upgrade from Economy to Business. Silver members get two upgrade vouchers.

Criteria
  • You must be travelling on A3 or OA metal - codeshares are not included.
  • The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
  • Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
  • All flights on the ticket must be on A3 or OA metal.
  • There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
  • One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
  • Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.

Procedure
  • Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
  • If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
  • You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
  • If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
    • in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as Waitlisted.
  • If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.

Benefits
  • No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
  • This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
  • Because the ticket books as a redemption, the free car hire is not included.

Mileage/segment earning
  • You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
  • The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.

Expiry
  • The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
  • On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.

BEWARE
  • Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
  • Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
  • If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
  • Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
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Seat upgrade coupons

Old Dec 1, 2015, 6:48 am
  #826  
 
Join Date: Jun 2006
Posts: 5,845
Always worth waitlisting if they can they will confirm. Usually in the 24 hrs period after placing on WL.
DELLAS is offline  
Old Dec 1, 2015, 1:01 pm
  #827  
 
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,297
Originally Posted by DELLAS
Always worth waitlisting if they can they will confirm. Usually in the 24 hrs period after placing on WL.
I see. So when I place a flight on wait list they'll send a request to revenue management, who will then decide to clear it or not? Or does it simply sit there until they decide to open up space.
LH4116 is offline  
Old Dec 4, 2015, 3:47 am
  #828  
 
Join Date: Jul 2005
Location: 39000ft
Posts: 953
For those waitlisted, could/can you see two bookings with your booking code one in I-class (the waitlisted) and one in the normal-fare class?

I got one flight in waitlist for I-class but I don't see it in my booking and am wondering whether the agent did it correct.
jerry_greece is offline  
Old Dec 4, 2015, 4:50 am
  #829  
 
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Originally Posted by jerry_greece
For those waitlisted, could/can you see two bookings with your booking code one in I-class (the waitlisted) and one in the normal-fare class?
Yes, that's right.
If you see only the I class ticket, you should not be waitlisted anymore.
KATERGOO is offline  
Old Dec 4, 2015, 7:08 am
  #830  
 
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
Are you sure that's the way they do it on A3?
I definately got a new ticket number when my coupons were processed, but not sure if I got a new PNR...which if I did would result in a separate booking rather than being associated with the original one.
jbfield is offline  
Old Dec 4, 2015, 9:48 am
  #831  
 
Join Date: Feb 2012
Location: Amsterdam
Programs: A3, BA, OZ,
Posts: 1,090
Originally Posted by jbfield
Are you sure that's the way they do it on A3?
I definately got a new ticket number when my coupons were processed, but not sure if I got a new PNR...which if I did would result in a separate booking rather than being associated with the original one.
For me, it has varied considerably. However, I feel like earlier in the year, I always got a new PNR. These days, (including a flight I am about to board tonight) I have not. Also, a few months ago (July), when waitlisting, it did seem to split the reservation showing 1 in Y and 1 in I. However, this time, (again with the flight I am boarding tonight) it did not do that, and just showed in I once it was confirmed. (Little more than 24 hours after the request was made)
So, honestly, I think they are just working the system. I mean, at the beginning of the year, waitlisting wasn't an option and upgrade was only available if award availability. Now, if there is any business seat, it seems most of the time they will give it to you. So I think they are just trying to maximise the utility of their system.
AlwaysFlyStar is offline  
Old Dec 5, 2015, 4:43 am
  #832  
 
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,368
For me, I ALWAYS get a new ticket number and have ALWAYS had the same PNR. The only slight irregularity seems to be with this new waitlisting that's becoming common. My latest upgrade changed to I class a couple of hours after I called them and was waitlisted, but the ticket number remained the same. It was only the next day when presumably somebody manually re-ticketed it that the actual ticket number changed and I received the email of sucessful upgrade. So it seems that he booking changing to I class online does NOT necessarily mean you've been upgraded yet. I've yet to see what happens with a failed waitlist.
Knobbgb is offline  
Old Dec 6, 2015, 4:41 am
  #833  
Moderator: Aegean Miles+Bonus
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,321
Well these are two different things.

The PNR is the identifier of your booking. The e-ticket is a frozen state of that booking, which can be used for travel.

So your booking can be different than your eticket(s). However any flights that are in confirmed state in your booking, are available to be ticketed. The ticketing process basically means that they take a snapshot of your current booking, and assign an e-ticket number to that snapshot. This is what you then use to travel. This eticket cannot be modified, and needs to be invalided if your booking changes again.

The booking can be changed/updated to whatever they like. In theory they can delete all flights and add totally different ones. There should be no reason to issue a new booking/PNR. Personally I have never seen that happen either - over numerous rebookings with many airlines.

So generally when you are waitlisted they would add a new flight leg to your booking, in I class, with status 'waitlisted'. Once that status changes to 'confirmed' the old flight in Economy class will be removed from the PNR. The last step is that the ticketing department checks if all requirements have been met (eg all taxes have been paid) and if so, issues the frozen e-ticket.
Xandrios is offline  
Old Dec 6, 2015, 2:04 pm
  #834  
 
Join Date: Nov 2014
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Posts: 1,500
Originally Posted by Xandrios
Well these are two different things.

The PNR is the identifier of your booking. The e-ticket is a frozen state of that booking, which can be used for travel.
.
Yep and even some airlines does not update the PNR in Amadeus when you go for an upgrade (miles or paid), they only update in Gabriel system for exemple. But when check in they retrieve the data from their ERP.

Aegean does not work this way and send you a new PNR when you do an upgrade (this is one of the reasons why most of the time you have to a manual request for missing miles when upgrade in I no?)
frenchft is offline  
Old Dec 6, 2015, 4:49 pm
  #835  
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Originally Posted by frenchft

Aegean does not work this way and send you a new PNR when you do an upgrade
Do you mean a new E-ticket?
With Aegean, they issue a new e-ticket , but keep the same PNR. As Xandrios explained above.

And therefore this would be correct:-
(this is one of the reasons why most of the time you have to a manual request for missing miles when upgrade in I no?)
Yes, because of the new ticket number in I class on the PNR.
benberg2013 is offline  
Old Dec 7, 2015, 12:36 am
  #836  
 
Join Date: Jun 2006
Posts: 5,845
You get a new E ticket after upgrades not a new PNR. The PNR always stays the same.
DELLAS is offline  
Old Dec 7, 2015, 1:26 am
  #837  
 
Join Date: Nov 2014
Location: lounge next door
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Posts: 1,500
Originally Posted by benberg2013
Do you mean a new E-ticket?
With Aegean, they issue a new e-ticket , but keep the same PNR. As Xandrios explained above.

And therefore this would be correct:-


Yes, because of the new ticket number in I class on the PNR.
yes, sorry )
frenchft is offline  
Old Dec 7, 2015, 4:03 am
  #838  
 
Join Date: Jun 2012
Posts: 133
Originally Posted by DELLAS
You get a new E ticket after upgrades not a new PNR. The PNR always stays the same.
It kinda does, but not always.

My case was - two pax on the same PNR, requested upgrade with coupons, the I space was only available for one pax, so the one upgraded immediately stayed on the old PNR, while the one put on a waitlist was broke out to a new PNR. Hence - change of PNR for the pax on waitlist (got upgraded next day - still on the new PNR).

Just to show the PNR sometimes change ;-)
jackebofh is offline  
Old Dec 7, 2015, 4:06 am
  #839  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
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That's as a result of splitting the booking though - not of upgrading.
irishguy28 is offline  
Old Dec 7, 2015, 4:33 am
  #840  
 
Join Date: Jun 2012
Posts: 133
Sure it was, but for those not as engaged in the inner workings of airlines back office it could possibly seem to be the other way around. Anyway - i wasn't trying to do anything here, just to show that such a generalisations (as the 'PNR never changes') should be taken with a grain of salt - as per my example.
jackebofh is offline  

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