Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Dec 9, 2014, 9:49 am
#61
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,372
Yay! 
I just managed to upgrade my ARN-ATH ticket in February to Business class and that was from the cheapest possible non-flex fare too. It was a U class ticket and originally only cost me 54 Euro all in!
The call was answered immediately, but it took 20 minutes to sort out and in the end, the VERY helpful rep. said he'd call me back, which he did after about 10 minutes. The flight now already shows as I class on the online system and I received the email immediately with the new details (new ticket number, but same PNR).
I asked also about the rules in general (to try to clarify some of the previous comments):
ANY ticket can be upgraded, so long as there is availability in I class.
This must be done at least 24hrs before departure.
A two-legged trip e.g. LHR-ATH-SKG would require TWO vouchers although he wasn't sure if you could just upgrade one leg.
The upgraded ticket includes all the business class perks including lounge access and two free bags (even if the original booking was GoLight with no bags).
I also asked about the lounge access vouchers (for us mere Silver plebs). These must simply be printed and presented at the lounge - no need to activate via the call centre. They are valid when departing on any *A flight.
I asked about issuing new cards. He said my new silver card will not have been issued yet and it will be "either at the end of this month or possibly next month".
All in all, a quite easy and pleasant experience. Can't complain about waiting 20 minutes and the call back really - I usually NEVER do anything on the first day it goes live.
Oh and...
"Santa Claus is coming to town" in Greek. Nice. 
I just managed to upgrade my ARN-ATH ticket in February to Business class and that was from the cheapest possible non-flex fare too. It was a U class ticket and originally only cost me 54 Euro all in!The call was answered immediately, but it took 20 minutes to sort out and in the end, the VERY helpful rep. said he'd call me back, which he did after about 10 minutes. The flight now already shows as I class on the online system and I received the email immediately with the new details (new ticket number, but same PNR).
I asked also about the rules in general (to try to clarify some of the previous comments):
ANY ticket can be upgraded, so long as there is availability in I class.
This must be done at least 24hrs before departure.
A two-legged trip e.g. LHR-ATH-SKG would require TWO vouchers although he wasn't sure if you could just upgrade one leg.
The upgraded ticket includes all the business class perks including lounge access and two free bags (even if the original booking was GoLight with no bags).
I also asked about the lounge access vouchers (for us mere Silver plebs). These must simply be printed and presented at the lounge - no need to activate via the call centre. They are valid when departing on any *A flight.
I asked about issuing new cards. He said my new silver card will not have been issued yet and it will be "either at the end of this month or possibly next month".
All in all, a quite easy and pleasant experience. Can't complain about waiting 20 minutes and the call back really - I usually NEVER do anything on the first day it goes live.
Oh and...
Still, on the plus side the Christmas hold music wasn't unpleasant
Last edited by Knobbgb; Dec 9, 2014 at 10:05 am
Dec 9, 2014, 10:28 am
#63
Join Date: Feb 2014
Location: London, UK
Programs: A3 Gold, BAEC Silver
Posts: 38
Just called Aegean, only two mins waiting time with Jingle Bells (English version for me) and upgraded the first leg of my LHR-ATH-LCA trip in January. One coupon to be used for each leg, I was told.
Dec 9, 2014, 2:33 pm
#65
Join Date: Jul 2005
Location: 39000ft
Posts: 956
I wonder, can you upgrade an award-Y ticket (X class) to business...?
Dec 9, 2014, 2:51 pm
#67
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Great to hear these good experiences 
Has anybody tried upgrading a codeshare on A3 metal yet? That would be my next question, as I often transfer in MUC on my way to ATH. However when the feeder flight is LH the Aegean flight is usually a LH codeshare..
Has anybody tried upgrading a codeshare on A3 metal yet? That would be my next question, as I often transfer in MUC on my way to ATH. However when the feeder flight is LH the Aegean flight is usually a LH codeshare..
Dec 9, 2014, 3:31 pm
#69
Join Date: Jul 2006
Location: SEA
Programs: A3*G, AC, IHG Plat AMB
Posts: 1,604
And to add data points, yes, I had the coupons appear automagically as of this morning (Pacific time).
Dec 9, 2014, 5:01 pm
#71
Join Date: Feb 2014
Location: OTP
Programs: AF/KL platinum, Turkish gold, QR gold
Posts: 1,572
How do you guys check online if there is availability in I class?
For me being based in CHQ it's no problem to call A3 for some inquiries, but might be useful information for people based people outside Greece here.
For me being based in CHQ it's no problem to call A3 for some inquiries, but might be useful information for people based people outside Greece here.
Dec 9, 2014, 7:27 pm
#72
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
Dec 9, 2014, 10:03 pm
#74
Join Date: Jan 2012
Location: YYC
Programs: AC 25k, A3 *G, BA, Westjet Gold, Hilton Gold, Marriott Platinum
Posts: 125
I managed to upgrade my flights booked on Expedia. I had a U class ticket from CDG to ATH roundtrip. Was on the phone for about 10 minutes, there was no waiting period, though I think it was around 630am Greece time, or 930pm Mountain. I just couldn't do the actual seat selection, he said I had to wait 15 or so minutes for the email to arrive which would allow him to select my seats. My wife had to use her own upgrade certs even though we are on the same PNR. He pulled both certs from our account, we didn't need the cert numbers, he wanted our dates of birth and email accounts as verification.
Dec 9, 2014, 10:12 pm
#75
Join Date: Jul 2006
Location: SEA
Programs: A3*G, AC, IHG Plat AMB
Posts: 1,604