Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
May 24, 2015, 12:38 am
#496
Join Date: Feb 2013
Location: LAX & BKK
Posts: 135
Just got upgraded using two coupons on IST-ATH-VCE by less then five minutes, the lady asked for my A3 card number and the PNR code, she said the new ticket will arrive in five minutes. The lady was so friendly and helpful. Thanks Aegean!!
May 24, 2015, 4:43 am
#497
Join Date: Jun 2006
Posts: 5,894
Not members on FT but 2 friends of mine got auto credited for upgraded A3 flights last week so it does seem to have finally been fixed. Obviously there may still be instances of it not but another two positive feedbacks anyway. ^
May 24, 2015, 5:38 am
#498
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
May 24, 2015, 6:53 am
#499
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,666
May 25, 2015, 6:59 am
#501
Join Date: Feb 2013
Location: France
Programs: A3 *G; AC
Posts: 409
Also important - the coupons that expire on Nov 24th, can they be applied to flights after Nov 24th? In other words: Has anybody already been able to upgrade a flight beyond that date?
Personally I won't be able to use all my coupons this year due to a 'slow start' with star/A3 . All the A3 flights I have taken so far were either on the wrong ticket stock, or they didnt have I-class availability. It'd be nice if I can book flights for late Nov/Dec and apply the left over vouchers of 2014-2015 for an upgrade of these. The availability should be good these months since its out of season.
I'd expect that this should be possible; Once the voucher has been redeemed (which will happen before Nov 24th) the Expiry date becomes moot. I can't imagine them changing flights back from I class to the original economy fare either. The only thing that I expect may block this if they would not allow to apply the voucher on flights past Nov 24. Has anyone tried?
Personally I won't be able to use all my coupons this year due to a 'slow start' with star/A3 . All the A3 flights I have taken so far were either on the wrong ticket stock, or they didnt have I-class availability. It'd be nice if I can book flights for late Nov/Dec and apply the left over vouchers of 2014-2015 for an upgrade of these. The availability should be good these months since its out of season.
I'd expect that this should be possible; Once the voucher has been redeemed (which will happen before Nov 24th) the Expiry date becomes moot. I can't imagine them changing flights back from I class to the original economy fare either. The only thing that I expect may block this if they would not allow to apply the voucher on flights past Nov 24. Has anyone tried?
May 27, 2015, 5:54 am
#502
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Just booked round trip from Tel Aviv to Thessaloniki (with a long 23 hour stopover in Athens on the return). Tried to use my friend's upgrade coupons - there was only availability for upgrade on flight legs from ATH-SKG and ATH-TLV. so they sent me the new e-ticket with the upgrades processed, and i see later that only one of my friend's upgrades coupons have been used!
By the way, no extra taxes were charged.
By the way, no extra taxes were charged.
May 28, 2015, 7:24 am
#503
Join Date: Oct 2013
Posts: 25
Hi all,
Just called Aegean to upgrade my flights Zurich - Athens - Rhodes return for three passengers. The agent was really helpful but for all the legs he could only find two available seats for upgrade. This sounds strange since from my experience business is almost always close to empty. Is the system restricting upgrade of more than two passengers within one booking?
thanx & greetz
JohnnyT
Just called Aegean to upgrade my flights Zurich - Athens - Rhodes return for three passengers. The agent was really helpful but for all the legs he could only find two available seats for upgrade. This sounds strange since from my experience business is almost always close to empty. Is the system restricting upgrade of more than two passengers within one booking?
thanx & greetz
JohnnyT
May 28, 2015, 7:42 am
#504
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Hi all,
Just called Aegean to upgrade my flights Zurich - Athens - Rhodes return for three passengers. The agent was really helpful but for all the legs he could only find two available seats for upgrade. This sounds strange since from my experience business is almost always close to empty. Is the system restricting upgrade of more than two passengers within one booking?
thanx & greetz
JohnnyT
Just called Aegean to upgrade my flights Zurich - Athens - Rhodes return for three passengers. The agent was really helpful but for all the legs he could only find two available seats for upgrade. This sounds strange since from my experience business is almost always close to empty. Is the system restricting upgrade of more than two passengers within one booking?
thanx & greetz
JohnnyT
Looking at expertflyer.com they do not seem to offer more than 2 "I" class seats per flight.
I booked those 2 seats a few months ago, hoping another upgrade would be made available. I have checked experflyer regularly, phoned Aegean a few times in the past 10 days : no success.
May 28, 2015, 7:42 am
#505
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Hi all,
Just called Aegean to upgrade my flights Zurich - Athens - Rhodes return for three passengers. The agent was really helpful but for all the legs he could only find two available seats for upgrade. This sounds strange since from my experience business is almost always close to empty. Is the system restricting upgrade of more than two passengers within one booking?
thanx & greetz
JohnnyT
Just called Aegean to upgrade my flights Zurich - Athens - Rhodes return for three passengers. The agent was really helpful but for all the legs he could only find two available seats for upgrade. This sounds strange since from my experience business is almost always close to empty. Is the system restricting upgrade of more than two passengers within one booking?
thanx & greetz
JohnnyT
May 28, 2015, 7:44 am
#506
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
May 28, 2015, 7:47 am
#508
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Yes, but that's very unusual - it might have been a very light load and A3 decided to release another seat to *A at the last minute, maybe because a row would otherwise be only half full.
May 30, 2015, 1:29 am
#509
Join Date: May 2011
Location: Zurich, Switzerland; Manila, Philippines
Programs: LX M&M FTL, Aegean Gold, Mabuhay Miles Platinum
Posts: 90
On another point, their contigent on voucher-upgrades must be really low. We also tried to upgrade a ATH - ZRH flight (just over 2 hours before departure) and they said there was only 1 voucher availability. On the plane however there was exactly one person in the business class...
May 30, 2015, 1:01 pm
#510
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
Me and my wife had actually voucher-upgraded flights on A3 last Sunday, May 24. Miles did not get credited and trying to retro-claim them results in a message "Your request has been rejected. The specific booking class is not eligible for mileage accrual." The original booking class however is eligible. I filled in the online form, but no reply from Aegean.
On another point, their contigent on voucher-upgrades must be really low. We also tried to upgrade a ATH - ZRH flight (just over 2 hours before departure) and they said there was only 1 voucher availability. On the plane however there was exactly one person in the business class...
On another point, their contigent on voucher-upgrades must be really low. We also tried to upgrade a ATH - ZRH flight (just over 2 hours before departure) and they said there was only 1 voucher availability. On the plane however there was exactly one person in the business class...
I recall someone talking about putting a hold on TG F, which got their rev management to release another seat, and then putting another hold on that seat, until they had 6 TG F seats held
