Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Dec 4, 2014, 4:59 pm
#31
Join Date: Apr 2014
Posts: 77
Both ATH-SKG and SKG-IST (I guess that's the one on TK) flights are about 40 min. long. Spending money or coupons to upgrade them is a complete waste. The only difference would be a blocked middle seat and a much better (really!) snack. For the first leg (FCO-ATH), on the other hand, what can I say... The flight takes about 90 min., enough time to enjoy better food, a glass of wine and "space". I've never paid for business on that segment but if I can link my flight to a long haul (I always fly these in C) or if I get a free upgrade (twice in lots and lots of flights) i do enjoy it.
Dec 5, 2014, 4:03 am
#32
Join Date: Apr 2012
Location: LON, ATH
Programs: A3*G, BA Gold, OA Gold (in memoriam), Hertz #1 Gold
Posts: 545
Guys,
Their availability policy is rubbish! You can upgrade only if the discounted business class fares haven't been booked (Same as upgrading with miles), meaning that the availability will be always zero...
We need to complain and ask them to change their policy, they can let's say release last minute availability if there is space in c but i'm sure that this is not gonna happen...
Their availability policy is rubbish! You can upgrade only if the discounted business class fares haven't been booked (Same as upgrading with miles), meaning that the availability will be always zero...
We need to complain and ask them to change their policy, they can let's say release last minute availability if there is space in c but i'm sure that this is not gonna happen...
Dec 5, 2014, 4:13 am
#33
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,564
Careful, that are some gals here as well!
Who told you that? You seem to have info that none of us has.
a) If you are sure this is not going to happen, why bother? and
b) Perhaps we could ask for a coupon for a back massage as well and, come to think of it, one kilogram of Ricciarelli from Siena sent to our home address twice a year.
Their availability policy is rubbish! You can upgrade only if the discounted business class fares haven't been booked (Same as upgrading with miles), meaning that the availability will be always zero...
We need to complain and ask them to change their policy, they can let's say release last minute availability if there is space in c but i'm sure that this is not gonna happen...
b) Perhaps we could ask for a coupon for a back massage as well and, come to think of it, one kilogram of Ricciarelli from Siena sent to our home address twice a year.
Dec 5, 2014, 4:20 am
#34
Join Date: Apr 2012
Location: LON, ATH
Programs: A3*G, BA Gold, OA Gold (in memoriam), Hertz #1 Gold
Posts: 545
Hahaha called them to upgrade twice, first rep said that there is no availability as they can upgrade us only if specific business class fares are available, same us upgrading with miles
Second rep said that complimentary upgrades are not available yet and they will be available when the vouchers appear online, bit confusing
We can not demand but we can kindly ask, I know that it's their policy and they can do whatever they want but my impression is that other airlines who are more competitive
have better upgrade policies who also make them more lucrative to frequent fliers
Second rep said that complimentary upgrades are not available yet and they will be available when the vouchers appear online, bit confusing
We can not demand but we can kindly ask, I know that it's their policy and they can do whatever they want but my impression is that other airlines who are more competitive
have better upgrade policies who also make them more lucrative to frequent fliers
Dec 5, 2014, 5:29 am
#35
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
You're free to change to another program that better satisfies your expectations...
Dec 5, 2014, 8:07 am
#36
Join Date: Jun 2006
Posts: 5,882
All SKG and ATH to IST flights are now TK codeshares. You are right about the waste of coupons as I flew a day trip shopping this week and Im glad I stayed in Y for the 50 mins.
Dec 5, 2014, 11:01 am
#38
Join Date: Oct 2009
Location: Athens Greece, Brighton UK
Programs: A3*Gold
Posts: 64
I just spoke to an Aegean rep. in Athens. Upgrades should be available as per next week.
He just confirmed for me that all booking classes are eligible (including P.U.T.E) but the fare must be flexi. So far so good for me.
I have to call them next week to proceed so if I get the upgrade on my return to LON in 10 days time, I'll update here!
Fingers crossed.
He just confirmed for me that all booking classes are eligible (including P.U.T.E) but the fare must be flexi. So far so good for me.
I have to call them next week to proceed so if I get the upgrade on my return to LON in 10 days time, I'll update here!
Fingers crossed.
Dec 6, 2014, 3:47 am
#39
Join Date: Jul 2014
Location: SYD
Programs: TK*G, QR Gold, VA Gold, NZ Gold
Posts: 237
thanks for the info. makes sense that flexi booking is needed to use upgrade coupons. good to hear that it can be used for all booking classes incl P.U.T.E.
some questions though:
1 - what accrual for tier and award miles do i get if I will book ATH-IST on Class T and apply the coupon? I reckon 400 miles + 20% bonus still? as if no upgrade happened for accrual purposes?
2 - would be good if they rollout more info about T&C in using upgrade like if companion can also use it. i hope so, otherwise my partner will be in economy whilst i enjoy perks of being gold. doesn't sound look good though :/ we're supposed to be on our 'honeymoon' to europe next year.. lol
some questions though:
1 - what accrual for tier and award miles do i get if I will book ATH-IST on Class T and apply the coupon? I reckon 400 miles + 20% bonus still? as if no upgrade happened for accrual purposes?
2 - would be good if they rollout more info about T&C in using upgrade like if companion can also use it. i hope so, otherwise my partner will be in economy whilst i enjoy perks of being gold. doesn't sound look good though :/ we're supposed to be on our 'honeymoon' to europe next year.. lol
Last edited by scrappydog; Dec 6, 2014 at 4:06 am
Dec 6, 2014, 5:23 am
#41
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,333
2 - would be good if they rollout more info about T&C in using upgrade like if companion can also use it. i hope so, otherwise my partner will be in economy whilst i enjoy perks of being gold. doesn't sound look good though :/ we're supposed to be on our 'honeymoon' to europe next year.. lol
While it would be nice to be able to upgrade Saver/GoLight tickets, it does make sense to only allow Flex as you are actually changing the ticket by applying the upgrade. Which is one of the features of the Flex product.
Dec 6, 2014, 11:35 am
#42
Join Date: Jun 2006
Posts: 5,882
For upgrade vouchers in I class you will 99% have to do a retro claim for the original booking class unless they sort the system out for auto credit but we shall see.
Dec 8, 2014, 11:01 am
#43
Join Date: Sep 2014
Location: BSL
Programs: A3*G
Posts: 62
The coupons appeared to be back in the following hidden menu:
https://en.aegeanair.com/milesandbon...-kouponia-mou/
The above link might be temporary, in a beta state.
https://en.aegeanair.com/milesandbon...-kouponia-mou/
The above link might be temporary, in a beta state.
Dec 9, 2014, 12:43 am
#45
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,369
The coupons appeared to be back in the following hidden menu:
https://en.aegeanair.com/milesandbon...-kouponia-mou/
The above link might be temporary, in a beta state.
https://en.aegeanair.com/milesandbon...-kouponia-mou/
The above link might be temporary, in a beta state.
Personally I'm more interested in the lounge access coupons than the upgrades right now (only Silver so far). It would be nice to be able to use these ASAP as I have three trips out of ATH coming up this next month and I will be Gold by February, so it'll be too late then. I'm travelling SAS out of Athens on Friday so I will try to use one at the lounge and report back here.