Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Feb 11, 2015, 4:58 am
#331
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
I flew on Dec 14 ATH to TXL. Purchased U class and was upgraded to I class using an upgrade coupon. Retro-claimed it a few days later.
Checked my account today two months later on Feb 11th and the miles still have not posted. When I try to retro-claim again it says something like "Your request is already in the system."
I sent Aegean an email inquiry. Let's see what they say.
Checked my account today two months later on Feb 11th and the miles still have not posted. When I try to retro-claim again it says something like "Your request is already in the system."
I sent Aegean an email inquiry. Let's see what they say.
Feb 15, 2015, 12:58 pm
#332
Join Date: Mar 2014
Programs: BA Gold, A3 Gold
Posts: 163
@FlyEurope
I thought about the same and I really did not expect it to work but I gave it a try anyway and called the hotline but the agent said that I cannot 'undo' the usage of my coupons and since I booked a GoLight fare the cancellation of the whole ticket would would involve too much of a fee.
Again, I did not expect it to work
I thought about the same and I really did not expect it to work but I gave it a try anyway and called the hotline but the agent said that I cannot 'undo' the usage of my coupons and since I booked a GoLight fare the cancellation of the whole ticket would would involve too much of a fee.
Again, I did not expect it to work
Feb 16, 2015, 2:28 am
#333
Join Date: Dec 2012
Location: FLR-GRU
Programs: Miles&More ; A3*G
Posts: 85
My experience:
I bought two round trip ticket FCO-ATH-Mykonos. Go-light fares.
I called customer service to make use of my 4 vouchers (2 for me and 2 for my wife) on the leg FCO-ATH and back ATH-FCO.
They upgraded us on the flight FCO-ATH but it seems there was no availability for upgrading on the flight ATH-FCO.
So we were upgraded from P class (go-light) to I class.
I bought two round trip ticket FCO-ATH-Mykonos. Go-light fares.
I called customer service to make use of my 4 vouchers (2 for me and 2 for my wife) on the leg FCO-ATH and back ATH-FCO.
They upgraded us on the flight FCO-ATH but it seems there was no availability for upgrading on the flight ATH-FCO.
So we were upgraded from P class (go-light) to I class.
Feb 16, 2015, 7:12 am
#334
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,647
When I booked my upgrades some time ago they told me that if I cancel the original ticket (go light UPT fare) the ticket cancellation rules apply, but the upgrade vouchers will just go back to my account, the agent made a point to tell me this unprompted, so it looks like they changed their policies. There is a bit of that adjusting the rules as the new program is implemented, which I am ok with, as long as the changes are generally favorable (such as coupons are not restricted to the Gold member) and there is no back and forth with the rules.
Feb 16, 2015, 1:53 pm
#335
Join Date: Mar 2014
Programs: BA Gold, A3 Gold
Posts: 163
When I booked my upgrades some time ago they told me that if I cancel the original ticket (go light UPT fare) the ticket cancellation rules apply, but the upgrade vouchers will just go back to my account, the agent made a point to tell me this unprompted, so it looks like they changed their policies. There is a bit of that adjusting the rules as the new program is implemented, which I am ok with, as long as the changes are generally favorable (such as coupons are not restricted to the Gold member) and there is no back and forth with the rules.
Feb 16, 2015, 11:55 pm
#336
Join Date: Mar 2014
Programs: BA Gold, A3 Gold
Posts: 163
Just called again and was assured the voucher would be credited back to my account when I cancel the booking (a GoLight Fare) within 2-3 business days.
As I really won't be able to travel on the reservation I gave it a shot. I'll report back if the voucher indeed comes back to my account.
As I really won't be able to travel on the reservation I gave it a shot. I'll report back if the voucher indeed comes back to my account.
Feb 17, 2015, 3:41 am
#337
Join Date: Jul 2014
Location: SYD
Programs: TK*G, QR Gold, VA Gold, NZ Gold
Posts: 237
thats a great news if they do.. I might cancel some flight as well cos my friend keeps on changing his mind whether he will go with me to europe in a few months… if upgrade coupons can be reused. that'll be great at least it won't be wasted. if someone is successful please report. thanks!
Feb 17, 2015, 6:04 am
#338
Join Date: Mar 2014
Programs: BA Gold, A3 Gold
Posts: 163
2-3 business days seems to be a lie, it took them merely 6 hours to credit the voucher back Very happy customer here
I already called and used the voucher to upgrade another flight I have in 2 weeks - no problem whatsoever.
So to sum up the status quo seems to be:
1) You cannot undo an upgrade / refund a used upgrade voucher without touching the underlying ticket.
2) However you can cancel the ticket. In this case the voucher will be credited back to your account and you can use it again according to the standard rules. Keep in mind if you do this just to get your voucher back you will need to reebok the flight the voucher was originally applied to at the current price.
Very happy customer here I already called and used the voucher to upgrade another flight I have in 2 weeks - no problem whatsoever.
So to sum up the status quo seems to be:
1) You cannot undo an upgrade / refund a used upgrade voucher without touching the underlying ticket.
2) However you can cancel the ticket. In this case the voucher will be credited back to your account and you can use it again according to the standard rules. Keep in mind if you do this just to get your voucher back you will need to reebok the flight the voucher was originally applied to at the current price.
Feb 17, 2015, 6:20 am
#339
Join Date: Aug 2006
Location: World
Programs: Hilton Dia, PC Plat, Accor Plat, Marriott Gold, LH Senator, FB Gold, Hertz 5*
Posts: 41
My experience:
I bought two round trip ticket FCO-ATH-Mykonos. Go-light fares.
I called customer service to make use of my 4 vouchers (2 for me and 2 for my wife) on the leg FCO-ATH and back ATH-FCO.
They upgraded us on the flight FCO-ATH but it seems there was no availability for upgrading on the flight ATH-FCO.
So we were upgraded from P class (go-light) to I class.
I bought two round trip ticket FCO-ATH-Mykonos. Go-light fares.
I called customer service to make use of my 4 vouchers (2 for me and 2 for my wife) on the leg FCO-ATH and back ATH-FCO.
They upgraded us on the flight FCO-ATH but it seems there was no availability for upgrading on the flight ATH-FCO.
So we were upgraded from P class (go-light) to I class.
Feb 17, 2015, 6:37 am
#340
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,474
Feb 20, 2015, 2:29 am
#341
Join Date: Feb 2015
Location: BSL, ZRH, FRA,
Programs: A3*G, Accor Plat
Posts: 16
From a newbie, one more data point on using the upgrade vouchers:
Just booked two GoLight return flights FRA-SKG-HER for vacations in April.
Then called A3 to use seat upgrade coupons for the international legs. Managed to use two coupons for SKG-FRA on the return flight. For the outward leg FRA-SKG I was told there was just one seat available, so did not use a voucher (wife would kill me if I travel in business and she is in coach).
The whole process was painless, done in 5 mins on the phone. New ticket arrived by email 15mins later and showed respective legs correctly in I-class.
---
Also, let me say a big "Thanks" to everybody posting useful info on this thread and on the entire FT ...I have only been reading but never been posting so far.
Just booked two GoLight return flights FRA-SKG-HER for vacations in April.
Then called A3 to use seat upgrade coupons for the international legs. Managed to use two coupons for SKG-FRA on the return flight. For the outward leg FRA-SKG I was told there was just one seat available, so did not use a voucher (wife would kill me if I travel in business and she is in coach).
The whole process was painless, done in 5 mins on the phone. New ticket arrived by email 15mins later and showed respective legs correctly in I-class.
---
Also, let me say a big "Thanks" to everybody posting useful info on this thread and on the entire FT ...I have only been reading but never been posting so far.
Feb 22, 2015, 12:34 am
#342
Join Date: Feb 2015
Programs: A3*G
Posts: 1
http://www.flyertalk.com/forum/aegean-airlines-miles-bonus/1632081-seat-upgrade-coupo
I live in USA but I had to flight to Istanbul for a week and I was sure that was my only chance to be in Europe this 2015 so I took 2 damn round trips IST - ATH on the same day!!! A crazy wasted day but I knew that was my only chance to keep my gold status since I know I won't be able to get more than 20K miles this year flying only domestically.
The good thing: I used my 4 upgrades! So I had "business class" which was same as economy but nobody can use the seat on the middle ha! But the service and food was nice! (Unfortunately I couldn't eat 4 times that day)
The bad thing: 10 days and I don't have any segment credited!
I already have the round trip with United and even a rental with Hertz but nothing from A3!!!!
I guess I just need to call to solve this situation, I'll keep you guys posted.
The good thing: I used my 4 upgrades! So I had "business class" which was same as economy but nobody can use the seat on the middle ha! But the service and food was nice! (Unfortunately I couldn't eat 4 times that day)
The bad thing: 10 days and I don't have any segment credited!
I already have the round trip with United and even a rental with Hertz but nothing from A3!!!!
I guess I just need to call to solve this situation, I'll keep you guys posted.
Last edited by NWIFlyer; Feb 22, 2015 at 1:07 am Reason: Remove linked sentence following thread move
Feb 22, 2015, 6:12 am
#343
Join Date: Oct 2014
Location: SOF
Programs: A3*G
Posts: 41
I live in USA but I had to flight to Istanbul for a week and I was sure that was my only chance to be in Europe this 2015 so I took 2 damn round trips IST - ATH on the same day!!! A crazy wasted day but I knew that was my only chance to keep my gold status since I know I won't be able to get more than 20K miles this year flying only domestically.
The good thing: I used my 4 upgrades! So I had "business class" which was same as economy but nobody can use the seat on the middle ha! But the service and food was nice! (Unfortunately I couldn't eat 4 times that day)
The bad thing: 10 days and I don't have any segment credited!
I already have the round trip with United and even a rental with Hertz but nothing from A3!!!!
I guess I just need to call to solve this situation, I'll keep you guys posted.
The good thing: I used my 4 upgrades! So I had "business class" which was same as economy but nobody can use the seat on the middle ha! But the service and food was nice! (Unfortunately I couldn't eat 4 times that day)
The bad thing: 10 days and I don't have any segment credited!
I already have the round trip with United and even a rental with Hertz but nothing from A3!!!!
I guess I just need to call to solve this situation, I'll keep you guys posted.
Also, welcome to Flyertalk.
Feb 23, 2015, 6:12 am
#344
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 851
Just a quick data point from me: I successfully upgraded ATH-SKG-ATH-LHR on my recent LHR-ATH-SKK-ATH-LHR sector run and all of the flights posted to my account automatically despite using the upgrade vouchers. The upgraded ones did take a couple of days longer than the 1 leg that wasn't upgraded but I can certainly live with that. It looks like they are getting their IT in working order slolwly but surely.
Feb 23, 2015, 8:36 am
#345
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,689
Just a quick data point from me: I successfully upgraded ATH-SKG-ATH-LHR on my recent LHR-ATH-SKK-ATH-LHR sector run and all of the flights posted to my account automatically despite using the upgrade vouchers. The upgraded ones did take a couple of days longer than the 1 leg that wasn't upgraded but I can certainly live with that. It looks like they are getting their IT in working order slolwly but surely.