Seat upgrade coupons

    Hide Wikipost
Old Aug 17, 21, 8:59 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: gpb_croppers63
Wiki Link
*** MOD NOTE: Please do not remove ***

A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.

Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A3 provides all Gold members with four vouchers for upgrade from Economy to Business. Silver members get two upgrade vouchers.

Criteria
  • You must be travelling on A3 or OA metal - codeshares are not included.
  • The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
  • Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
  • All flights on the ticket must be on A3 or OA metal.
  • There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
  • One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
  • Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.

Procedure
  • Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
  • If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
  • You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
  • If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
    • in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as Waitlisted.
  • If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.

Benefits
  • No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
  • This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
  • Because the ticket books as a redemption, the free car hire is not included.

Mileage/segment earning
  • You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
  • The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.

Expiry
  • The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
  • On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.

BEWARE
  • Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
  • Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
  • If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
Print Wikipost

Old Aug 15, 22, 2:49 am
  #2446  
 
Join Date: Jul 2019
Posts: 740
Originally Posted by giorginho View Post
... I'm still showing one voucher as available ​​​​​​, because I applied it on a ticket for a flight with I availability 4 days ago and the re-issuing process isn't done yet (the already known stuff for when the flight isn't due for a few more weeks, which btw involves using an Aegean pass ​​​​​​).
An update and data point on the subject "processing of upgrade requests where I is available": The aforementioned upgrade request and the re-issuing of the ticket involved with it was just processed yesterday, a full 2 weeks after having made the request and simultaneously secured the seat in business.
The flight is due in an additional 2 weeks time fyi.
Resolution likes this.
giorginho is offline  
Old Aug 21, 22, 4:43 pm
  #2447  
 
Join Date: Jul 2005
Location: 39000ft
Posts: 665
Another data point from the waitlist purgatory: Requested a ATH-CGN upgrade in June for end of August. No I-class so on waitlist. In July, I availabilty opened up for the flight (at least 6 seats). The upgrade went through and the ticket was issued approx. 6 days before the flight.
jerry_greece is offline  
Old Aug 21, 22, 5:33 pm
  #2448  
 
Join Date: Apr 2014
Location: LAX, SNA, LGB
Posts: 322
Requested a IST-ATH-SKG return upgrade yesterday for end of May and early June 2023. Got upgraded on the outbound and am waitlisted on the inbound for June 1, 2023 since there is no I availability on either segment.
hsumh316 is offline  
Old Aug 22, 22, 4:54 am
  #2449  
 
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*G, Bonvoy Gold, HH Gold
Posts: 710
Am doing FRA-SKG-HER-ATH-FRA today and tomorrow.
Requested the upgrade right after booking the ticket back in May.
Upgrades on the first three flights were confirmed about 4 days prior to departure.
ATH-FRA hasn't been upgraded yet, let's see what the day of departure will bring.
KATERGOO and momoflyingguy like this.
Chiller3333 is online now  
Old Aug 25, 22, 8:03 am
  #2450  
 
Join Date: Jun 2019
Posts: 215
Does anyone know what are the things that can cause I availability to open up, and if there is any timeframe before the flight that it does open up more?
momoflyingguy is offline  
Old Aug 25, 22, 8:23 am
  #2451  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 6,362
I-class availability opens up when Aegean expects to not sell all seats for cash. That can be some weeks before departure, and/or a few days before departure. This allows the airline to void outstanding vouchers while not missing any sales. There is no static rule, mainly it is based on sales numbers and some clever algorithms. There are services (Like ExpertFlyer) that allow you to set a notification on I-class availability to become available.
Xandrios is offline  
Old Aug 25, 22, 8:56 am
  #2452  
 
Join Date: Mar 2019
Location: Aarhus, DK
Programs: A3 Gold, BA Silver
Posts: 811
Originally Posted by Xandrios View Post
I-class availability opens up when Aegean expects to not sell all seats for cash. That can be some weeks before departure, and/or a few days before departure. This allows the airline to void outstanding vouchers while not missing any sales. There is no static rule, mainly it is based on sales numbers and some clever algorithms. There are services (Like ExpertFlyer) that allow you to set a notification on I-class availability to become available.
This is the right answer. There is usually a flood of I availability a few days before departure as they don't expect many walk-up J buyers. The chances of I availability aren't linked much to cash prices as if the seat will be free they can upgrade an elite that most likely has already payed for an expensive. That being either a full plane and expensive Y tickets or just made the upcharge payment to qualify for the voucher upgrade. Those upsells are where their profit is. The less rock bottom priced tickets they can sell the better.
NextWhiteDeath is offline  
Old Sep 7, 22, 5:35 am
  #2453  
 
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 850
Any recent data points on extra fees for LHR-ATH upgrade using the coupon? The APD difference is 13 GBP between Y and J, but for bid upgrade they quote 117EUR(!) APD in addition to the bid.
wmaciej is offline  
Old Sep 8, 22, 7:10 am
  #2454  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold; BA Rust
Posts: 26,447
Originally Posted by irishguy28 View Post
I rang up a couple of months ago to use Gold coupons successfully for the first time ever.

The new ticket was reissued 17 minutes after I had received the original Economy e-ticket. I use the word "reissued" lightly, because the ticket number is identical....
So this afternoon an email arrived, with a new e-ticket number. 3 months and 1 week after the upgrade was requested and, apparently, processed.
irishguy28 is offline  
Old Sep 8, 22, 10:58 am
  #2455  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 6,362
Djeez that's extreme. Sounds like *something* happened in that process. But anyhow, now there is nothing to worry about - you should be good to go and enjoy business

Out of curiosity; Flying from AMS? I've not been able to find any upgrade availability out of AMS for a long time now. I've even been considering buying a 0-day-free-changes Aegean Pass from DUS to be able to fly out from there and just rebook last minute to whichever flight has upgrade availability..
Xandrios is offline  
Old Sep 8, 22, 11:27 am
  #2456  
 
Join Date: Oct 1999
Posts: 626
Originally Posted by wmaciej View Post
Any recent data points on extra fees for LHR-ATH upgrade using the coupon? The APD difference is 13 GBP between Y and J, but for bid upgrade they quote 117EUR(!) APD in addition to the bid.
I was charged €15.46 last week for an upcoming LHR-ATH trip. Final destination is HER, but I did not upgrade ATH-HER.

Upgrade space was open a couple months ago, but as described, the agent had to send the PNR to a queue for the segments to be broken up. The segments updated online in a few days. I called and messaged a few times make payment on the additional tax, but annoyingly, it doesn't seem like they're setup to handle inbound requests. I did finally get a call/voicemail about a month before the trip, called in, and was eventually transferred to an agent that took payment.
a330300 is offline  
Old Sep 9, 22, 1:39 am
  #2457  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold; BA Rust
Posts: 26,447
Originally Posted by Xandrios View Post
Out of curiosity; Flying from AMS? I've not been able to find any upgrade availability out of AMS for a long time now. I've even been considering buying a 0-day-free-changes Aegean Pass from DUS to be able to fly out from there and just rebook last minute to whichever flight has upgrade availability..
I'm actually taking advantage of the seasonal Eindhoven service in its final days in October. The price was worth going the extra distance 😀
jerry_greece likes this.
irishguy28 is offline  
Old Sep 9, 22, 2:13 am
  #2458  
 
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 850
Originally Posted by a330300 View Post
I was charged 15.46 last week for an upcoming LHR-ATH trip. Final destination is HER, but I did not upgrade ATH-HER.

Upgrade space was open a couple months ago, but as described, the agent had to send the PNR to a queue for the segments to be broken up. The segments updated online in a few days. I called and messaged a few times make payment on the additional tax, but annoyingly, it doesn't seem like they're setup to handle inbound requests. I did finally get a call/voicemail about a month before the trip, called in, and was eventually transferred to an agent that took payment.
15.46 sounds better than >100! I'm gonna upgrade the outbound too then, thanks!
wmaciej is offline  
Old Sep 9, 22, 4:09 am
  #2459  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 6,362
Originally Posted by irishguy28 View Post
I'm actually taking advantage of the seasonal Eindhoven service in its final days in October. The price was worth going the extra distance 😀
//Going a little offtopic here

Yes indeed. I've been struggling finding something affordable mid October as due to the school holidays most deals are gone (As are my vouchers). So for that same reason I had actually also booked the EIN route for the 16th. If you happen to fly the same day I guess I'll see you there
irishguy28 likes this.
Xandrios is offline  
Old Sep 9, 22, 4:19 am
  #2460  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold; BA Rust
Posts: 26,447
Originally Posted by Xandrios View Post
So for that same reason I had actually also booked the EIN route for the 16th. If you happen to fly the same day I guess I'll see you there
I will be on the 636 that day indeed!
irishguy28 is offline  

Thread Tools
Search this Thread