Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Jan 14, 2015, 5:28 am
#226
Join Date: Jan 2011
Location: ZRH
Programs: A3 Gold, AY Silver
Posts: 458
I'm in the same situation as NWIFlyer in that I would like 3 seats, but only max 2 are available on the flights I booked.
Jan 14, 2015, 5:48 am
#227
Join Date: Jan 2011
Location: ZRH
Programs: A3 Gold, AY Silver
Posts: 458
Seat upgrade on Aegean flights
https://en.aegeanair.com/milesandbon...benefits/gold/
Access your Miles+Bonus account online, click on “My coupons” option from the navigation list and get benefit of 4 coupons for complimentary seat upgrade on Aegean flights to enjoy an even more comfortable journey. Seat Upgrade can only be booked by you, via Aegean Reservations Department up to 24 hours prior to the respective flight departure, but can be used by any third party you choose. You are required to have a valid and paid Economy Class ticket with confirmed reservation (free, award, charter flights and barter tickets, are not eligible for this offer).*
https://en.aegeanair.com/milesandbon...benefits/gold/
Access your Miles+Bonus account online, click on “My coupons” option from the navigation list and get benefit of 4 coupons for complimentary seat upgrade on Aegean flights to enjoy an even more comfortable journey. Seat Upgrade can only be booked by you, via Aegean Reservations Department up to 24 hours prior to the respective flight departure, but can be used by any third party you choose. You are required to have a valid and paid Economy Class ticket with confirmed reservation (free, award, charter flights and barter tickets, are not eligible for this offer).*
Jan 14, 2015, 6:33 am
#228
Join Date: Jan 2011
Location: ZRH
Programs: A3 Gold, AY Silver
Posts: 458
(running out of smilies...)
Jan 14, 2015, 12:19 pm
#230
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,473
But this is within an airline, so *A is irrelevant. (And it is a home status benefit that just happens to be being implemented using that space.)
Plenty of airlines have been known to have means (via revman, as published benefits of higher tiers or as favours) to be able to request additional space is opened up.
A3 could very easily do such if they wished.
(Although I would certainly not expect waitlisting to be offered. Very different in terms of resources required, workload and culture.)
Plenty of airlines have been known to have means (via revman, as published benefits of higher tiers or as favours) to be able to request additional space is opened up.
A3 could very easily do such if they wished.
(Although I would certainly not expect waitlisting to be offered. Very different in terms of resources required, workload and culture.)
Jan 14, 2015, 2:03 pm
#231
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,333
Data point: Upgrade failed even though there is availability 
I booked an itinerary for easter containing an Aegean segment through Lufthansa (220 ticket stock). The ticket contains flights that are not available through Aegean directly, thus requiring me to book through LH.
There is availability on the A3 flight for upgrades, however, they cannot process the upgrade since A3 can not (does not want to) modify the lufthansa issued ticket.
Guess I will call back tomorrow and try again. Though I am afraid its not going to work.. And I was looking forward to fly into Greece for easter in Aegean business class..
I booked an itinerary for easter containing an Aegean segment through Lufthansa (220 ticket stock). The ticket contains flights that are not available through Aegean directly, thus requiring me to book through LH.
There is availability on the A3 flight for upgrades, however, they cannot process the upgrade since A3 can not (does not want to) modify the lufthansa issued ticket.
Guess I will call back tomorrow and try again. Though I am afraid its not going to work..
And I was looking forward to fly into Greece for easter in Aegean business class..
Last edited by Xandrios; Jan 14, 2015 at 2:57 pm
Jan 14, 2015, 11:58 pm
#232
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
it's not because they are business seat available for booking that they are business upgradetable seats. Fare is "X" for the upgrade and the only way to check availability is to call them on the phone because X fare is not visible online.
Jan 15, 2015, 12:32 am
#233
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
I also need 3 seat upgrades on one flight. I have booked 2 and will see if Aegean adds more. If not, one of us (me !) will travel economy.
Jan 15, 2015, 6:27 am
#235
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
No,the fare is I for upgrade to business class. There are tools to know if the I booking class is available ie expertflyer.com Checking expertflyer one can see that there is never more than 2 seats available in I class.
I also need 3 seat upgrades on one flight. I have booked 2 and will see if Aegean adds more. If not, one of us (me !) will travel economy.
I also need 3 seat upgrades on one flight. I have booked 2 and will see if Aegean adds more. If not, one of us (me !) will travel economy.
Jan 15, 2015, 7:08 am
#236
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
will keep an eye on that flight to see if I class comes again.
Jan 15, 2015, 7:21 am
#237
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,473
Of course, your problem is that the complimentary upgrades themselves can only be processed up to 24 hours before the flight. That's a pretty small window of time you're working with and realistically it means that A3 are restricting complimentary upgrades to just two per flight.
Jan 15, 2015, 7:41 am
#238
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Of course, your problem is that the complimentary upgrades themselves can only be processed up to 24 hours before the flight. That's a pretty small window of time you're working with and realistically it means that A3 are restricting complimentary upgrades to just two per flight.
I am happy with it.
I won't complain if I cannot upgrade a 3rd ticket.
Jan 15, 2015, 8:12 am
#239
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,473
A3 look like they've chosen to restrict this - and it would be more than a little churlish to complain that you haven't got something you haven't actually paid for ...
Jan 15, 2015, 11:31 pm
#240
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
sorry to mention it, but my last upgrade (cdg-ath) has been done by issuing a "X" ticket not "I"... was last week.