Seat upgrade coupons

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Old Oct 1, 18, 3:38 pm   -   Wikipost
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A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.

Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A3 provides all Gold members with four vouchers for upgrade from Economy to Business. Silver members get two upgrade vouchers.

Criteria
  • You must be travelling on A3 or OA metal - codeshares are not included.
  • The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
  • Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
  • All flights on the ticket must be on A3 or OA metal.
  • There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
  • One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
  • Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.

Procedure
  • Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
  • If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
  • You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
  • If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
    • in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.

Benefits
  • No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
  • This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
  • Because the ticket books as a redemption, the free car hire is not included.

Mileage/segment earning
  • You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
  • The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.

Expiry
  • The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
  • On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.

BEWARE
  • Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot.
  • Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
  • If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
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Old Oct 27, 18, 9:44 pm
  #1801  
 
Join Date: Apr 2014
Location: LAX, SNA, LGB
Posts: 144
Originally Posted by pbd456 View Post
The agent acknowledges that I class is 2, yet still waitlisted.
Used my seat upgrade coupons for the first time also in December, upgraded on the return and waitlisted on the outbound.
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Old Oct 27, 18, 9:53 pm
  #1802  
 
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 3,349
Originally Posted by hsumh316 View Post
Used my seat upgrade coupons for the first time also in December, upgraded on the return and waitlisted on the outbound.
did you check if I class >0 on the outbound?
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Old Oct 27, 18, 10:11 pm
  #1803  
 
Join Date: Apr 2014
Location: LAX, SNA, LGB
Posts: 144
Originally Posted by pbd456 View Post
did you check if I class >0 on the outbound?

Unfortunately, i = 0.
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Old Oct 27, 18, 11:34 pm
  #1804  
 
Join Date: Sep 2017
Posts: 69
Remember also thr business upgrade challenge. If they are going to get money from someone, they give the seat to him.
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Old Oct 30, 18, 12:39 am
  #1805  
 
Join Date: Feb 2015
Location: Berlin
Programs: Miles&Bonus *G
Posts: 274
Originally Posted by East_and_West View Post
I have no idea what may be going on but let me make a guess. Somebody placed before you a voucher upgrade request for 3-4 pax (some family perhaps?)

I have a couple of times requested a voucher upgrade for my wife and me (both on the same booking) when there was only one I-fare seat available. I was informed that we would be thus waitlisted until a second award seat in C shows up, otherwise we would both fly on Y. When asked what happens if a solo passenger requests a voucher upgrade in the meantime, I was told that the remaining I seat would be withheld. If a second one would become available before upgrades clear, then it would be Mrs East and me that would be upgraded, if not only then the other passenger would get this seat. I was also told that when upgrades clear, priority is given to A3*Gs, then A3*Ss, then M&B Blue members, and finally non-members. Within each of these groups allocation is decided on a first-request-first-serve basis. Both times we received our upgrade confirmation at around T-50 or so.

So could this be the case here as well?
I guess this is plausible, but I do not recall anyone reporting that they had this situation before they instituted the Upgrade Challenge. As far as I can remember, whenever there was I availability in the past, I would immediately get the upgrade.

An alternative theory: When there is I availability and also pending Upgrade Challenge offers, A3 will waitlist the coupon upgrades, until more I space becomes available (i.e. priority is given to paid upgrades). No idea if this is true, of course!
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Old Oct 30, 18, 8:31 am
  #1806  
 
Join Date: Mar 2018
Location: ARN, ATH
Programs: A3*G, SK*G
Posts: 177
Originally Posted by blackball View Post
I guess this is plausible, but I do not recall anyone reporting that they had this situation before they instituted the Upgrade Challenge. As far as I can remember, whenever there was I availability in the past, I would immediately get the upgrade.

An alternative theory: When there is I availability and also pending Upgrade Challenge offers, A3 will waitlist the coupon upgrades, until more I space becomes available (i.e. priority is given to paid upgrades). No idea if this is true, of course!
This may well be the case. It makes sense, and now that I think about it that's my experience as well.

Yet I would guess that even if there is no I availability when upgrade bids clear, they would still grant these updates if the general availability in Business (C,D,Z) is high: The airline receives at minimum 60 or 70 euro more per pax for these seats while their additional costs are way much lower, especially for bid coming from *Gs. Since A3 is profit-maximizing company it makes no sense to give C seats for free (or leave them empty) when there are people willing to pay at least the minimum amount that the company asks for these seats. Perhaps for formal purposes they switch them into "I" before giving them as upgrades, but the main point remains the same.
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Old Oct 31, 18, 3:00 pm
  #1807  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
3 "no availability" this month... and guess what : C was 90% empty.
I have paid for premium seat and guess what : they give the seats for free at check in.

It's me or A3 is not as good as it used to be?
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Old Nov 1, 18, 1:37 am
  #1808  
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Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Flying Blue Silver, Miles+Bonus Gold, BAEC Blue
Posts: 578
Originally Posted by frenchft View Post
I have paid for premium seat and guess what : they give the seats for free at check in.
where you supposed them to put the pax with confirmed tickets if the free seats were already occupied?!
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Old Nov 1, 18, 4:12 am
  #1809  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by GBobon View Post
where you supposed them to put the pax with confirmed tickets if the free seats were already occupied?!
Most airlines block those seats, but it's the 3rd time I experience this will A3 and guess what : every single time it was family with kids...
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Old Nov 1, 18, 6:51 am
  #1810  
 
Join Date: Mar 2018
Location: ARN, ATH
Programs: A3*G, SK*G
Posts: 177
Originally Posted by frenchft View Post
3 "no availability" this month... and guess what : C was 90% empty.
I have paid for premium seat and guess what : they give the seats for free at check in.
It's me or A3 is not as good as it used to be?
Yes and no. In the last I ve flown about 8 flights in premium cabin on A3 this year (2 upgraded using the vouchers, the rest mostly feed flights for international/long-haul) and that has not been exactly my experience. In fact can recall that only once was a family with a kid upgraded to C, or at least it was only once that I took notice of (although "took notice" is an understatement of my experience on that flight...).

NO: This is just my take on things but when travelling on premium cabin I really do not care how many people are there as long as the crew keeps up with their standard of service (the only exception is perhaps C on A380 which always feel less premium, but there we are talking about an 80+ pax cabin, not plus or minus 5...) . Actually I consider this as a good test of an airline's premium class service: it is important that even if the cabin is full, I do not realize this or even have to think about it, and that's one of the few remaining differences from coach in intra-European flights. A3 has been doing according to my experience a really good job when it comes to that, since service is usually flawless and the menu always filling and of very high standards.

YES: It seems indeed that they almost always feel C with passengers upgraded at the gate. When booked on C I reserve my seat, and when checking at T-3 or so the cabin has most of the times looked empty.
-Then it has been the case several times that while waiting for boarding half a dozen people were called to check with the gate agent, and seated in C.
-Or it has happened that while there are only about 6-7 pax on the fast lane at boarding, and only 1 or 2 them are seated in C --the rest presumably being *Gs-- but when Y boarding starts the rest all of the seats are filled.
Neither of the above is solid proof, but they are good indications that several pax are upgraded at the gate. (This hasn't happened to me on an A3 flight for about two years, although I fly about 30-40 times a year with them on Y, plus at least another 5-6 on paid C Which makes me wonder what criteria are these complimentary upgrades based upon...)

This is to be expected since airlines overbook, no-shows are often lower than expected, and this isn't the fault of those "extra" passengers that need to get to their destination as much as everyone on the plane. And I agree with @frenchft that this seems to happen much more often lately than it used to happened even a couple of years ago. But again, personally I don't mind as long as standards do not fall...

Originally Posted by frenchft View Post
Most airlines block those seats, but it's the 3rd time I experience this will A3 and guess what : every single time it was family with kids...
...Standards which apart from service though, includes also a relatively calmer and less stressful environment to work (so that flight time is not wasted) or relax in. In that sense choosing to upgrade a family with a small kid among all passengers isn't the wisest choice, especially since the rest of the pax in C (or their employers) have paid triple or quadruple the amount they could have paid just to get this calmer environment.

Last edited by East_and_West; Nov 1, 18 at 7:05 am
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Old Nov 3, 18, 2:50 pm
  #1811  
 
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 3,349
my upgrade cleared into I class. the flight is on Dec 31 and Jan 3
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Old Nov 9, 18, 2:35 am
  #1812  
 
Join Date: Oct 2014
Location: Germany
Programs: *G, OWS
Posts: 165
Booked some flights for alter this month. When checking for upgrades it did show business availability for all legs except for one (not sure how to determine I class availability).

When I called the German hotline, they were only able to upgrade one leg but told me they would waitlist me for the other flights.

On the updated confirmation I received the upgrade to business was done but I cannot see any indication that I was waitlisted. On checkmytrip it’s the same – the upgrade is ok but no indication that I’m waitlisted for an upgrade.

How do I check that they did the waitlisting and at what time is the decision on clearing or denying the upgrade made?
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Old Nov 9, 18, 3:26 am
  #1813  
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Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Flying Blue Silver, Miles+Bonus Gold, BAEC Blue
Posts: 578
When you open your booking on A3 website the segment youre waitlisted will be displayed twice
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Old Nov 9, 18, 5:11 am
  #1814  
 
Join Date: Oct 2014
Location: Germany
Programs: *G, OWS
Posts: 165
Originally Posted by GBobon View Post
When you open your booking on A3 website the segment youre waitlisted will be displayed twice
Thank you!. They appeared today - seems it simply took the system some time to catch up.
Checkmytrip shows one segment with both versions (upgraded and regular booking) as being confirmed so I'm hoping for the best
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Old Nov 9, 18, 12:47 pm
  #1815  
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Posts: 578
you can call the customer service team T-72 and ask if youre cleared or not
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