Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Oct 4, 2018, 2:04 am
#1787
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,158
Yes, I had to wait 15 minutes while the check-in agent called Aegean and then waited for a call back. I always check in with plenty of time in CAI so that was ok. I believe the upgrade did not clear but that a seat in Economy was no longer available due to overbooking and I was simply placed in C class.
Oct 22, 2018, 12:21 pm
#1788
Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Miles+Bonus Gold
Posts: 664
guys, a few weeks ago I called Aegean to ask for an upgrade, the agent checked the availability, there was two seats available and I asked her to upgrade me and my friend on two flights. She asked me to stand by for a minute to check if there is a difference on fees... in my case there was no difference in fees but AFAIK the airport taxes and other fees should be same for J and Y pax, isnt all the time the case? how high the fees for J can be?
Oct 22, 2018, 1:07 pm
#1790
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
Similarly for flights departing the UK, the Air Passenger Duty (Tax) is higher for passengers in J than it is for passengers in Y. Only exception to this is flights from Belfast direct to North America and flights from Inverness where no Air Passenger Duty is charged.
Oct 27, 2018, 9:34 am
#1797
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
Posts: 336
Same here. Flight in late September, both Mrs East and me were upgraded immediately when I called (although probably because it was already late in Greece I only received the confirmation e-mail next morning). Plane (including C cabin) ended up almost fully booked.
Oct 27, 2018, 10:52 am
#1799
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
Posts: 336
I have no idea what may be going on but let me make a guess. Somebody placed before you a voucher upgrade request for 3-4 pax (some family perhaps?)
I have a couple of times requested a voucher upgrade for my wife and me (both on the same booking) when there was only one I-fare seat available. I was informed that we would be thus waitlisted until a second award seat in C shows up, otherwise we would both fly on Y. When asked what happens if a solo passenger requests a voucher upgrade in the meantime, I was told that the remaining I seat would be withheld. If a second one would become available before upgrades clear, then it would be Mrs East and me that would be upgraded, if not only then the other passenger would get this seat. I was also told that when upgrades clear, priority is given to A3*Gs, then A3*Ss, then M&B Blue members, and finally non-members. Within each of these groups allocation is decided on a first-request-first-serve basis. Both times we received our upgrade confirmation at around T-50 or so.
So could this be the case here as well?
I have a couple of times requested a voucher upgrade for my wife and me (both on the same booking) when there was only one I-fare seat available. I was informed that we would be thus waitlisted until a second award seat in C shows up, otherwise we would both fly on Y. When asked what happens if a solo passenger requests a voucher upgrade in the meantime, I was told that the remaining I seat would be withheld. If a second one would become available before upgrades clear, then it would be Mrs East and me that would be upgraded, if not only then the other passenger would get this seat. I was also told that when upgrades clear, priority is given to A3*Gs, then A3*Ss, then M&B Blue members, and finally non-members. Within each of these groups allocation is decided on a first-request-first-serve basis. Both times we received our upgrade confirmation at around T-50 or so.
So could this be the case here as well?
Last edited by East_and_West; Oct 27, 2018 at 10:58 am
Oct 27, 2018, 2:25 pm
#1800
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
I have no idea what may be going on but let me make a guess. Somebody placed before you a voucher upgrade request for 3-4 pax (some family perhaps?)
I have a couple of times requested a voucher upgrade for my wife and me (both on the same booking) when there was only one I-fare seat available. I was informed that we would be thus waitlisted until a second award seat in C shows up, otherwise we would both fly on Y. When asked what happens if a solo passenger requests a voucher upgrade in the meantime, I was told that the remaining I seat would be withheld. If a second one would become available before upgrades clear, then it would be Mrs East and me that would be upgraded, if not only then the other passenger would get this seat. I was also told that when upgrades clear, priority is given to A3*Gs, then A3*Ss, then M&B Blue members, and finally non-members. Within each of these groups allocation is decided on a first-request-first-serve basis. Both times we received our upgrade confirmation at around T-50 or so.
So could this be the case here as well?
I have a couple of times requested a voucher upgrade for my wife and me (both on the same booking) when there was only one I-fare seat available. I was informed that we would be thus waitlisted until a second award seat in C shows up, otherwise we would both fly on Y. When asked what happens if a solo passenger requests a voucher upgrade in the meantime, I was told that the remaining I seat would be withheld. If a second one would become available before upgrades clear, then it would be Mrs East and me that would be upgraded, if not only then the other passenger would get this seat. I was also told that when upgrades clear, priority is given to A3*Gs, then A3*Ss, then M&B Blue members, and finally non-members. Within each of these groups allocation is decided on a first-request-first-serve basis. Both times we received our upgrade confirmation at around T-50 or so.
So could this be the case here as well?