Seat upgrade coupons

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Old Oct 1, 18, 3:38 pm   -   Wikipost
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A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.

Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A3 provides all Gold members with four vouchers for upgrade from Economy to Business. Silver members get two upgrade vouchers.

Criteria
  • You must be travelling on A3 or OA metal - codeshares are not included.
  • The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
  • Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
  • All flights on the ticket must be on A3 or OA metal.
  • There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
  • One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
  • Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.

Procedure
  • Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
  • If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
  • You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
  • If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
    • in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.

Benefits
  • No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
  • This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
  • Because the ticket books as a redemption, the free car hire is not included.

Mileage/segment earning
  • You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
  • The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.

Expiry
  • The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
  • On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.

BEWARE
  • Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot.
  • Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
  • If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
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Old Jul 30, 18, 12:47 am
  #1741  
Carlson Contributor Badge
 
Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Flying Blue Silver, Miles+Bonus Gold, BAEC Blue
Posts: 564
do you mind sharing the route? might be useful
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Old Aug 19, 18, 1:58 pm
  #1742  
 
Join Date: Nov 2017
Location: BRU
Programs: A3*G, FB Platinum, HH Diamond, IHG Spire Amb
Posts: 219
Originally Posted by unusualtravelblog View Post
If anyone is curious ahout my experience.. I went to the gate and told to the boarding crew I was waitlisted for business class. They told me C is completely full so chances are slim but that they'll check. Then they realised one of the 4 business class boarding passes that were printed out on their desk was for me. So my waitlisted upgrade got cleared but I knew 30mins before departure.

Edit: btw, food was available.
Originally Posted by GBobon View Post
do you mind sharing the route? might be useful
GBobon, BRU-ATH.

I am totally confused now. I checked my account and apparently I still have 1 coupon left... this after doing the 4 flights 4 weeks ago.
I also got credited for C class. I am now starting to think that I didn't get upgraded from my waitlist but an operational upgrade? What do y'all think?
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Old Aug 19, 18, 8:39 pm
  #1743  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,397
Originally Posted by unusualtravelblog View Post
GBobon, BRU-ATH.

I am totally confused now. I checked my account and apparently I still have 1 coupon left... this after doing the 4 flights 4 weeks ago.
I also got credited for C class. I am now starting to think that I didn't get upgraded from my waitlist but an operational upgrade? What do y'all think?
Yes, they do sometimes upgrade at the gate (or almost) people who were on the WL for a coupon upgrade for a while. It happened to me twice, the last time was three years ago. In one case they came to me while I was in the lounge and before giving me the new BP they asked me if I would mind being upgraded.
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Old Aug 20, 18, 4:31 pm
  #1744  
 
Join Date: Sep 2015
Programs: A3*G
Posts: 206
It has happened to me more than 3 times in the past 2 years. I also received the miles from C class instead of economy.
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Old Aug 22, 18, 1:58 am
  #1745  
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Join Date: Feb 2004
Location: Netherlands
Posts: 2,937
Hi all,

I have a question about the coupon usage. From the wiki above I see the following:
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.

I am not very sure how A3 defines "as apply" - as currently I am on the waitlist for my flights later in december, and my voucher will expire in November. Does this mean that if those flights do clear, they are the old coupons and not the new ones?

Thanks in advance.

Cheers!
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Old Aug 22, 18, 2:05 am
  #1746  
 
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, HHonors Gold, Radisson Rewards Gold
Posts: 609
Originally Posted by nldogbert View Post
Hi all,

I have a question about the coupon usage. From the wiki above I see the following:
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.

I am not very sure how A3 defines "as apply" - as currently I am on the waitlist for my flights later in december, and my voucher will expire in November. Does this mean that if those flights do clear, they are the old coupons and not the new ones?

Thanks in advance.

Cheers!
Unfortunately not, I had the same situation last year and was clearly told that it is the date that upgrade clears that matters. I ended up cancelling my waitlist on the last day of coupon validity and applying it to a different flight which cleared immediately and then re-requested the waitlist with my new coupons that appeared the following day. It should work the way you said, as they do attach a coupon number to the waitlisted segment but I was advised by multiple agents that it doesn't. What would happen if you didn't receive any new coupons and the old ones had expired though is anyone's guess. Hope that helps!

Last edited by gpb_croppers63; Aug 22, 18 at 2:13 am
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Old Aug 22, 18, 9:15 am
  #1747  
 
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 997
Originally Posted by nldogbert View Post
Hi all,

I have a question about the coupon usage. From the wiki above I see the following:
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
I am not very sure how A3 defines "as apply" - as currently I am on the waitlist for my flights later in december, and my voucher will expire in November. Does this mean that if those flights do clear, they are the old coupons and not the new ones?

Thanks in advance.

Cheers!
That happened to me and it was all very confusing.

I applied for an upgrade in February for a flight in May and the vouchers expired in March. I asked this question at the time and I was told: if the upgrade goes through before the voucher expires then it will be taken, if not, the upgrade request will be cancelled and I'll have to re-request it using the new vouchers. Anyway, a few days before voucher expiry I called to see if the upgrade was going to go though and asked again. This second agent told me that if the upgrade were processed after expiry then a voucher from the new year would be taken automatically. Finally, on the day of the flight, my friend was upgraded at check-in. No new voucher was taken and it was too late to see the status of the old ones, so I am guessing they still used an old one after all but can't be sure - especially with all the recent stories of people being upgraded and vouchers not being used.

It should work the way you said, as they do attach a coupon number to the waitlisted segment but I was advised by multiple agents that it doesn't
Well, when the upgrade is on request, the booking shows up as a double booking - one in the original booking class and one in I class. At that point, on checking the vouchers you will see that one has been "used".

Sorry - that probably doesn't make the situation any clearer. My guess (pnly a guess) is that none of your new coupons will be taken.
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Old Aug 22, 18, 10:26 am
  #1748  
 
Join Date: Jul 2007
Location: E
Programs: MSC (Miles Slut Club); Cunard- Diamond 300+; Princess- Elite 200+; RCCL- D Plus; QF LTG; CA P
Posts: 4,207
Hi Guys I upgraded a sector in December. For information only, that the booking did not display the duplicate booking of I class when I requested standby. I wonder if the duplicated booking info is only applied to the current membership year. Thought it was wired as I always see the requested standby sector in the booking as a duplicate in my app.
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Old Aug 23, 18, 6:40 am
  #1749  
 
Join Date: Oct 2014
Programs: M&M Frequent Flyer, A3 GOLD
Posts: 29
Originally Posted by Knobbgb View Post
That happened to me and it was all very confusing.

I applied for an upgrade in February for a flight in May and the vouchers expired in March. I asked this question at the time and I was told: if the upgrade goes through before the voucher expires then it will be taken, if not, the upgrade request will be cancelled and I'll have to re-request it using the new vouchers. Anyway, a few days before voucher expiry I called to see if the upgrade was going to go though and asked again. This second agent told me that if the upgrade were processed after expiry then a voucher from the new year would be taken automatically. Finally, on the day of the flight, my friend was upgraded at check-in. No new voucher was taken and it was too late to see the status of the old ones, so I am guessing they still used an old one after all but can't be sure - especially with all the recent stories of people being upgraded and vouchers not being used.



Well, when the upgrade is on request, the booking shows up as a double booking - one in the original booking class and one in I class. At that point, on checking the vouchers you will see that one has been "used".

Sorry - that probably doesn't make the situation any clearer. My guess (pnly a guess) is that none of your new coupons will be taken.
I experienced a similar situation in June this year. A coupon upgrade was requested for my wife in March for a flight in June with a coupon expiring in May. The upgrade was waitlisted and finally approved 4 days before the flight. A few minutes after the upgrade she received a phone call from A3 stating they upgraded her by mistake as the coupon has already expired and she was moved back to economy.
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Old Aug 24, 18, 2:43 am
  #1750  
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Join Date: Nov 2005
Programs: BA Gold, A3 Gold, GF Gold, SPG Plat, LCAH Plat
Posts: 10,355
I got a bit of a heart attack today when Aegean emailed me to say I had 23 vouchers outstanding...

Of course, only four upgrade vouchers. But some interesting ones in there for anyone planning a Greek trip - money off meals, free hotel nights (after paying for a few others), free gym access, and free parking at Athens airport.
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Old Aug 24, 18, 7:57 am
  #1751  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,397
Keep your pants on! The restaurants in which you get the 30€ or 20€ off are so expensive that you'll definitely get a heart attack when you get the bill! And if a heart attack is not enough, wait till you see the prices of the hotels where you can redeem: you'll get a good old stroke when asking for the price. Unfortunately they don't include a coupon for a doctor's visit.
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Old Aug 29, 18, 11:55 pm
  #1752  
 
Join Date: May 2007
Location: Singapore
Programs: A3 Gold, KF Classic, Accor Plus Platinum, HHonors Diamond, M&C Loyalty Gold
Posts: 364
Noob question: can flex P fare use for upgrade?
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Old Aug 30, 18, 2:11 am
  #1753  
 
Join Date: Jul 2005
Location: 39000ft
Posts: 331
Yes, only golight in U,P,T are not eligible. See term f) under Seat Upgrade

f) seat upgrade award is not eligible for the following booking classes: U, P, T, in GoLight ticket (Effective as of 20.10.2016).
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Old Aug 30, 18, 10:51 am
  #1754  
 
Join Date: May 2007
Location: Singapore
Programs: A3 Gold, KF Classic, Accor Plus Platinum, HHonors Diamond, M&C Loyalty Gold
Posts: 364
Originally Posted by jerry_greece View Post
Yes, only golight in U,P,T are not eligible. See term f) under Seat Upgrade

f) seat upgrade award is not eligible for the following booking classes: U, P, T, in GoLight ticket (Effective as of 20.10.2016).
Thanks, appreciate
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Old Aug 30, 18, 2:34 pm
  #1755  
 
Join Date: Mar 2015
Location: POZ
Programs: A3*G LH*G
Posts: 12
Applied for upgrades on a number of bookings (the earliest 12 days ahead, the latest in some three months), got waitlisted on all flights. Aegean helpline when questioned, explained that instant availabilities are indeed seldom and the normal procedure is to release the seats only when chances of having them properly sold are very slim, sometimes as late as few hours before the flight. Double bookings visible for all flights applied for an upgrade. All coupons still in place.
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