Seat upgrade coupons

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Old Oct 1, 18, 3:38 pm   -   Wikipost
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A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.

Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A3 provides all Gold members with four vouchers for upgrade from Economy to Business. Silver members get two upgrade vouchers.

Criteria
  • You must be travelling on A3 or OA metal - codeshares are not included.
  • The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
  • Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
  • All flights on the ticket must be on A3 or OA metal.
  • There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
  • One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
  • Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.

Procedure
  • Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
  • If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
  • You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
  • If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
    • in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.

Benefits
  • No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
  • This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
  • Because the ticket books as a redemption, the free car hire is not included.

Mileage/segment earning
  • You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
  • The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.

Expiry
  • The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
  • On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.

BEWARE
  • Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot.
  • Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
  • If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
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Old Jul 4, 18, 2:44 pm
  #1726  
 
Join Date: Apr 2012
Location: LON, ATH
Programs: A3*G, BA Gold, OA Gold (in memoriam), Hertz #1 Gold
Posts: 463
It was a gate upgrade and someone just (hand)wrote on my friends bp "coupon upgrade" it's now been two days and the coupon is still on my account. I was actually planning to complain (worked before when I was in a similar situation) as we didn't manage to carry extra bags and my friend was not allowed to use the A3 lounge at ATH during her layover, but if they don't remove the coupon then there is no reason
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Old Jul 5, 18, 3:36 am
  #1727  
 
Join Date: Jul 2005
Location: 39000ft
Posts: 331
It has been reported in some cases of gate upgrades that the coupon was not removed, so you might consider yourself lucky (and also I hope that A3 cannot read this post)
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Old Jul 5, 18, 7:39 am
  #1728  
 
Join Date: Feb 2014
Location: SIN/BRU
Programs: A3 Star Gold, AA Gold, DL Silver, BA BLUE, IHG Gold, Hertz President's circle
Posts: 205
I've a flight waitlisted with a coupon.

Just noted that the I class became available on my flight (even 7 seats), but my seat on the waitlist hasn't been confirmed yet.
How long does it in general take for A3 to clear the waitlist once the I class is available? Think I'm gonna call them if it doesn't clear by this evening.
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Old Jul 6, 18, 2:54 am
  #1729  
 
Join Date: Jul 2005
Location: 39000ft
Posts: 331
Usually it's automatically done (at the least the seat confirmation), but you can try giving them a call to rush things (practically they just have to issue the new ticket)
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Old Jul 23, 18, 4:14 am
  #1730  
Carlson Contributor Badge
 
Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Flying Blue Silver, Miles+Bonus Gold, BAEC Blue
Posts: 564
so, I have some good news for you guys.

I am flying on Thursday from OTP to ATH with Aegean, I was waitlisted for this segment for upgrade because no I availability. because I will need a checked baggage for this trip, I called in the morning T-72 to ask if I it will clear or not and the agent confirmed that it is cleared and an email will follow later today. after couple of hours from my call, I got the email with the new etix, and I already chose my seat
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Old Jul 23, 18, 7:43 pm
  #1731  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,395
Where are the good news for us? Anyway you look at this, it is good news for you and you alone!
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Old Jul 23, 18, 10:37 pm
  #1732  
 
Join Date: Nov 2017
Location: BRU
Programs: A3*G, FB Platinum, HH Diamond, IHG Spire Amb
Posts: 219
Flying tomorrow BRU-ATH. Still waitlisted. I will see at the airport I guess ? It's the first time getting waitlisted so not sure if I still have a chance to fly business.
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Old Jul 24, 18, 12:21 am
  #1733  
Carlson Contributor Badge
 
Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Flying Blue Silver, Miles+Bonus Gold, BAEC Blue
Posts: 564
@KLouis, I read on this topic that will not clear if there is no I inventory... so?
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Old Jul 24, 18, 1:38 am
  #1734  
 
Join Date: Nov 2015
Programs: A3*G
Posts: 71
Originally Posted by unusualtravelblog View Post
Flying tomorrow BRU-ATH. Still waitlisted. I will see at the airport I guess ? It's the first time getting waitlisted so not sure if I still have a chance to fly business.
I was upgraded 1 hour before the flight... C-class meal was not available even though I had asked for an upgrade weeks ago. Was the only c-pax on the flight. I guess you'll have to wait too until last minute and they'll tell you that they can't guarantee a c-class meal either... Room to improve, sadly.
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Old Jul 24, 18, 2:02 am
  #1735  
Carlson Contributor Badge
 
Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Flying Blue Silver, Miles+Bonus Gold, BAEC Blue
Posts: 564
my request cleared T-72... before I got the email I called the customer service team to ask about baggage allowance and they confirmed that I am upgraded already and the email confirmation will follow later
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Old Jul 24, 18, 3:02 am
  #1736  
 
Join Date: Feb 2014
Location: SIN/BRU
Programs: A3 Star Gold, AA Gold, DL Silver, BA BLUE, IHG Gold, Hertz President's circle
Posts: 205
Originally Posted by fbruno View Post
I've a flight waitlisted with a coupon.

Just noted that the I class became available on my flight (even 7 seats), but my seat on the waitlist hasn't been confirmed yet.
How long does it in general take for A3 to clear the waitlist once the I class is available? Think I'm gonna call them if it doesn't clear by this evening.
I was upgraded 1 hour before departure in the end (noted it in the app). My booking class didn't changed to I so they only upgraded me in the DCS.
Upgrade coupon wasn't immediately taken, thought they forgot it, but around 2 weeks after the flight the coupon disappeared from my account.
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Old Jul 27, 18, 5:42 am
  #1737  
 
Join Date: Jul 2007
Location: E
Programs: MSC (Miles Slut Club); Cunard- Diamond 300+; Princess- Elite 200+; RCCL- D Plus; QF LTG; CA P
Posts: 4,204
For once my upgrade did not come through. The C section have 4 rows on the A321. I think normally on this route there are 5-6 rows of C (LHR). Once boarding completed I knew there were at least 9 empty seats in the back when I walked through the cabin to the rear end washing room. So by theory they could open another row of J to accommodate the upgrade request. But they did not. I quite understand this is the commercial decision and the C section is opened for outbound and return. I am not complaining as I know how things works. It is just to add a data point.
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Old Jul 27, 18, 4:42 pm
  #1738  
 
Join Date: May 2008
Location: ARN
Posts: 2,677
Originally Posted by chongcao View Post
the C section is opened
I had no idea that you can have a C-section on the A321.
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Old Jul 27, 18, 11:59 pm
  #1739  
 
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 997
Originally Posted by chongcao View Post
For once my upgrade did not come through. The C section have 4 rows on the A321. I think normally on this route there are 5-6 rows of C (LHR). Once boarding completed I knew there were at least 9 empty seats in the back when I walked through the cabin to the rear end washing room. So by theory they could open another row of J to accommodate the upgrade request. But they did not. I quite understand this is the commercial decision and the C section is opened for outbound and return. I am not complaining as I know how things works. It is just to add a data point.
I think, particularly at this time of year, they'd rather have 9 free Y seats which they could sell at a very high price at the last minute (and often do) than lose five of them ( a whole row minus the freed up seat you were in) just to accommodate a single voucher upgrade. Remember that the decision generally has to be made at T-48 before online check-in opens to avoid having to re-seat people in the row directly behind the curtain (it DOES happen, which is why I never choose that row).
Originally Posted by chongcao View Post
and the C section is opened for outbound and return.
Are you meaning by that comment that the C cabin has to be the same size for outward and return? It takes them around 1 minute to simple move the curtain and fold up/down the centre tables.

Thanks for the data-point though. It does seem that many of the LHR flights are going out with much smaller C cabins at this time of year than in winter when I normally fly.
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Old Jul 29, 18, 10:43 am
  #1740  
 
Join Date: Nov 2017
Location: BRU
Programs: A3*G, FB Platinum, HH Diamond, IHG Spire Amb
Posts: 219
Originally Posted by Arrivals View Post
I was upgraded 1 hour before the flight... C-class meal was not available even though I had asked for an upgrade weeks ago. Was the only c-pax on the flight. I guess you'll have to wait too until last minute and they'll tell you that they can't guarantee a c-class meal either... Room to improve, sadly.
If anyone is curious ahout my experience.. I went to the gate and told to the boarding crew I was waitlisted for business class. They told me C is completely full so chances are slim but that they'll check. Then they realised one of the 4 business class boarding passes that were printed out on their desk was for me. So my waitlisted upgrade got cleared but I knew 30mins before departure.

Edit: btw, food was available.
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