Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Mar 27, 2018, 2:15 pm
#1636
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,370
It depends on the price difference between P,U,T and S, which varies by route, date etc. and also on the length of the route, as the cost to go from GoLight to Flex varies by route length too. In general, I think you're right though.
Apr 1, 2018, 6:17 am
#1637
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 761
Asked in January for 2 upgrades with my vouchers: GVA - ATH next week, and ATH - GVA mid of July. Both were initially waitlisted.
The one for summer cleared a month later (to my surprise), the one for next week cleared the famous 3 days before the flight (I had some doubts as it's the week before orthodox Easter).
Well done, Aegean !
The one for summer cleared a month later (to my surprise), the one for next week cleared the famous 3 days before the flight (I had some doubts as it's the week before orthodox Easter).
Well done, Aegean !
Apr 1, 2018, 2:51 pm
#1638
Join Date: Jul 2010
Location: TLV/ATH/LON/EZE/NYC/UIP
Programs: BA*GGL, A3*G, AF*P, VS*S
Posts: 1,011
i tried to find info but without success, so im asking you guys.
1. if I have a 4 leg flight but only 2 vouchers, is it possible to choose which leg I want upgrade?
2. if I have a 4 leg flight and 4 vouchers, is it possible to upgrade only 2 (selected) legs out of 4 and to keep another 2 vouchers for another flights?
thank you
1. if I have a 4 leg flight but only 2 vouchers, is it possible to choose which leg I want upgrade?
2. if I have a 4 leg flight and 4 vouchers, is it possible to upgrade only 2 (selected) legs out of 4 and to keep another 2 vouchers for another flights?
thank you
Apr 1, 2018, 7:00 pm
#1639
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
Apr 2, 2018, 7:17 am
#1641
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 639
Apr 2, 2018, 12:58 pm
#1642
Join Date: Jul 2005
Location: 39000ft
Posts: 955
Apr 2, 2018, 1:59 pm
#1643
Join Date: Jul 2010
Location: TLV/ATH/LON/EZE/NYC/UIP
Programs: BA*GGL, A3*G, AF*P, VS*S
Posts: 1,011
Apr 3, 2018, 9:50 am
#1644
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
I believe that the point here was that the route was something like BRU-ATH-TLV. The first leg was upgraded, but because the ticket involved TLV a higher tax was applicable. Even though the ATH-TLV segment was in economy. But I may be totally wrong, this is just from memory..
Apr 5, 2018, 11:03 am
#1645
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 639
I upgraded BRU-ATH-BEY with 2 coupons and the person on the phone told me I had to pay €30 because of some "premium tax" if you depart from BRU. Have I been scammed? Lol
Apr 6, 2018, 12:27 am
#1646
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,370
Well, according to ITAmatrix, the taxes are exactly the same in each class. I checked BRU-ATH and BRU-ATH-TLV in case that made a difference. So I would contact them for clarification. The only A3 routes I'm aware of (although there are probably more) that charge extra tax for C class are LHR-ATH and CDG-ATH. Currently it's an extra 13.82 Euro from LHR and 10.14 Euro from CDG (again, data from ITAmatrix).
Apr 6, 2018, 9:07 am
#1647
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 639
Well, according to ITAmatrix, the taxes are exactly the same in each class. I checked BRU-ATH and BRU-ATH-TLV in case that made a difference. So I would contact them for clarification. The only A3 routes I'm aware of (although there are probably more) that charge extra tax for C class are LHR-ATH and CDG-ATH. Currently it's an extra 13.82 Euro from LHR and 10.14 Euro from CDG (again, data from ITAmatrix).
I will let you know, I sent them a message.
Apr 10, 2018, 3:22 pm
#1648
Suspended
Join Date: Jul 2007
Posts: 4,477
Update on my Upgrade coupon waitlist.
Just as Rome got the third goal against Barcelona and I was overly excited, my mobile got a notification of email informing me my FCO-ATH waitlist sector is cleared and now I am in Business. What a good timing!
Logged in to A3 app and see only 1DF is occupied with 2 rows of business class seats open. Will call A3 tomorrow to make sure ticketing is right.
Just as Rome got the third goal against Barcelona and I was overly excited, my mobile got a notification of email informing me my FCO-ATH waitlist sector is cleared and now I am in Business. What a good timing!
Logged in to A3 app and see only 1DF is occupied with 2 rows of business class seats open. Will call A3 tomorrow to make sure ticketing is right.
Apr 13, 2018, 10:08 am
#1649
Join Date: Sep 2013
Location: San Francisco, CA & Bangkok (Home)/Lawrenceville & Switzerland (Boarding School)/Baltimore, MD (College)
Programs: DL DM, AL MVPG 75K, SQ Gold, BA Silver, HH Diamond, Hyatt Globalist, Marriot Plat, Hertz Pres Circle
Posts: 599
A3 newbie here, when you upgrade with coupons, does the tix become non mileage earning? I just tried to credit a flight, and A3 automatically came back and said L class (original class) was ineligible for mileage earning?
Apr 13, 2018, 11:43 am
#1650
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 639
L class with A3 should earn 100%. Upgrading with a voucher changes your class to I but you will be credited the booking class you have originally booked.