Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Dec 21, 2014, 2:06 pm
#151
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
To be honest, I would never do what you did, in your case I would have preferred to stay in economy... travelling with my loved one by my side is worth much more than me travelling alone in business class... and if we had to split, my partner would fly the longer sector, or even all, in business.....
Dec 22, 2014, 5:56 am
#153
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
I've only been confronted with the situation once, where a 4-5 hour NW flight had one upgrade space left in First - and whatever the route was, this was as rare as something unpleasant a rocking horse might produce. As Flying Blue Gold at the time, I was called forward and told I could take the single seat, but MrsNWIFlyer would have to remain in Economy.
I was very good and declined it. I honestly can't believe anyone would ever do anything different.
I was very good and declined it. I honestly can't believe anyone would ever do anything different.
Dec 22, 2014, 6:24 am
#154
Join Date: Jun 2006
Posts: 5,892
Its ok if you were travelling with a work colleague but if my partner was with me there is no way Id take an upgrade. Even if it was a 10 hour flight and getting a flatbed I would give it to my partner and I stay in Y.
Dec 27, 2014, 4:20 pm
#155
Join Date: Oct 2009
Location: Athens Greece, Brighton UK
Programs: A3*Gold
Posts: 64
My upgrade to business was successful on ATH-LGW 10 days ago. 2 bags and invitation to business lounge at ATH. Miles have still not been credited but I'll give them a few more working days to do this.
An interesting point to mention that I've not seen posted yet is that all GL fares booked after 24 November will not be eligible for upgrade. The ticket must be a flexi ticket if booked after 24 November.
Travel safe.
An interesting point to mention that I've not seen posted yet is that all GL fares booked after 24 November will not be eligible for upgrade. The ticket must be a flexi ticket if booked after 24 November.
Travel safe.
Dec 28, 2014, 2:57 am
#156
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Interesting to know Go Light fares booked after 24/11 will not be eligible for upgrade. Where did You get this information ? It will be the same as upgrading using miles. I successfully upgraded 2 go light tickets recently but they were booked before 24/11.
Dec 28, 2014, 3:53 am
#157
Join Date: Dec 2010
Programs: US CP, MR Plat, SPG Plat, HHonors Gold, National X
Posts: 917
After being unable to upgrade a flight from LGW to ATH a few days before departure in December, I decided to call well in advance and upgrade a flight to WAW from ATH in March. Success!!
The ticket was a GLight booked in October.
The very friendly agent checked whether there were any additional taxes associated with the upgrade, which sounded weird to be honest. Turned out that this was not the case, but I wonder whether an upgrade from London for example would involve any significant monetary cost.z
The ticket was a GLight booked in October.
The very friendly agent checked whether there were any additional taxes associated with the upgrade, which sounded weird to be honest. Turned out that this was not the case, but I wonder whether an upgrade from London for example would involve any significant monetary cost.z
Dec 28, 2014, 3:58 am
#158
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
That is something new - where did you find this information if I may ask?
Dec 28, 2014, 4:40 am
#159
Join Date: Oct 2009
Location: Athens Greece, Brighton UK
Programs: A3*Gold
Posts: 64
Dec 28, 2014, 2:01 pm
#160
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Thanks, that is good to know. Though they should print it on the voucher terms - it is quite unclear this way, especially with so many report of people successfully upgrading GL fares..
On a somewhat related note: What would happen if you do book a Flexi ticket and you would need to change the date of the flight? The terms of the base eco fare would still count, thus in theory it should be changeable. However...
- What if that day does not have availability in I? Would the coupon be refunded?
- Only the party that booked the flight (eg a TA) can modify the date. The operator (A3) would refuse to do this since they do not 'own' the PNR. Would the TA rebook into the I bucket, or, back in the original bucket after which Aegean would have to re-apply the upgrade?
Anybody any idea or experiences with this?
On a somewhat related note: What would happen if you do book a Flexi ticket and you would need to change the date of the flight? The terms of the base eco fare would still count, thus in theory it should be changeable. However...
- What if that day does not have availability in I? Would the coupon be refunded?
- Only the party that booked the flight (eg a TA) can modify the date. The operator (A3) would refuse to do this since they do not 'own' the PNR. Would the TA rebook into the I bucket, or, back in the original bucket after which Aegean would have to re-apply the upgrade?
Anybody any idea or experiences with this?
Dec 29, 2014, 4:48 am
#162
Join Date: Aug 2012
Posts: 668
Hopefully it's false. I guess I'll know for sure when I finally call to try to upgrade.
Dec 29, 2014, 2:24 pm
#165
Join Date: Jun 2006
Posts: 5,892
My upgrade to business was successful on ATH-LGW 10 days ago. 2 bags and invitation to business lounge at ATH. Miles have still not been credited but I'll give them a few more working days to do this.
An interesting point to mention that I've not seen posted yet is that all GL fares booked after 24 November will not be eligible for upgrade. The ticket must be a flexi ticket if booked after 24 November.
Travel safe.
An interesting point to mention that I've not seen posted yet is that all GL fares booked after 24 November will not be eligible for upgrade. The ticket must be a flexi ticket if booked after 24 November.
Travel safe.