M&B website error and number question
Dec 22, 2011, 8:21 pm
#1
Original Poster
Join Date: Aug 2010
Posts: 3,130
M&B website error and number question
I signed up for A3's program when Aeroplan played around with their program in ov. I managed to log on then, but I promptly forgot about till today, when I decided to have a look around in anticipation of my flight tomorrow (YOW-LHR).
After several tries, I ve conceded defeat. I went through the "forgot your username" process to cross check my username and I went through the password reset several times, but no luck.
To top it off, A3's FAQ indicates that the membership number is 7 digits (?!?!). My membership number is 9 digits.
I ve fired off an email to see whatsup - anyone else have any issues like this? I hope they don't bungle it tomorrow.
After several tries, I ve conceded defeat. I went through the "forgot your username" process to cross check my username and I went through the password reset several times, but no luck.
To top it off, A3's FAQ indicates that the membership number is 7 digits (?!?!). My membership number is 9 digits.
I ve fired off an email to see whatsup - anyone else have any issues like this? I hope they don't bungle it tomorrow.
Dec 22, 2011, 8:33 pm
#3
Original Poster
Join Date: Aug 2010
Posts: 3,130
Not particularly keen on cancelling my check in.... but I figure that the system is recognizing me insofar as its validated my A3 number and email address, albeit by sending me new pins.
Dec 22, 2011, 8:44 pm
#5
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Well, regardless of what happens, I'd make sure to keep the boarding passes - you need them for retro claims.
Dec 22, 2011, 9:01 pm
#6
Join Date: Oct 2004
Location: BHD/DUB
Programs: BA Gold, TK*G, EI Elite
Posts: 7,622
It's a bug that affects a few people after signing up. Using the online reset doesn't work. Email miles.bonus[AT]aegeanair.com and ask them to reset your account for you. They'll email you with a new password when it's done. It'll work fine after that.
Dec 22, 2011, 9:04 pm
#7
Original Poster
Join Date: Aug 2010
Posts: 3,130
Thanks. I ll do that tomorrow. Was a bit concerned about losing the points but should be okay. Will hold on to the BPs too.
Feb 9, 2012, 9:03 pm
#9
Join Date: Sep 2003
Location: PVG
Programs: UA 1K
Posts: 240
slow email response from Aegean
Emailed MB a week ago and still have not gotten a response.
What are people's experiences when contacting them by phone?
Feb 9, 2012, 10:02 pm
#10
Join Date: Apr 2003
Location: Hong Kong
Posts: 612
As I recall when first registering, the A3 FF number is 9 digits and given to you by the website, but the password is 4 - 7 digits (numbers only), which you decide and set yourself, and not given by the website.
So I think there must be some confusion on part of those contacting A3 and asking for a new password. I agree with the poster who said to register a new account, but make sure the first and last names you use are exactly the same as the name you use on the air ticket and boarding pass, as well as the name on other FF accounts.
So I think there must be some confusion on part of those contacting A3 and asking for a new password. I agree with the poster who said to register a new account, but make sure the first and last names you use are exactly the same as the name you use on the air ticket and boarding pass, as well as the name on other FF accounts.
Feb 10, 2012, 5:31 am
#11
Join Date: May 2011
Location: Zurich, Switzerland; Manila, Philippines
Programs: LX M&M FTL, Aegean Gold, Mabuhay Miles Platinum
Posts: 90
As I recall when first registering, the A3 FF number is 9 digits and given to you by the website, but the password is 4 - 7 digits (numbers only), which you decide and set yourself, and not given by the website.
So I think there must be some confusion on part of those contacting A3 and asking for a new password. I agree with the poster who said to register a new account, but make sure the first and last names you use are exactly the same as the name you use on the air ticket and boarding pass, as well as the name on other FF accounts.
So I think there must be some confusion on part of those contacting A3 and asking for a new password. I agree with the poster who said to register a new account, but make sure the first and last names you use are exactly the same as the name you use on the air ticket and boarding pass, as well as the name on other FF accounts.
Feb 10, 2012, 6:28 am
#12
Join Date: Jan 2012
Location: Bristol, UK
Programs: A3 *G, Amex Plat, BA Bronze
Posts: 63
When I signed up it took me a while to work it out but basically whilst the online signup form merrily accepted an alphanumeric password it stripped out all the letters invisibly and additionally stripped off a leading 0 so I ended up with only the numbers from my password being recognised. Once I worked that out and just used the numbers to login minus the initial 0 it worked fine.
Feb 10, 2012, 7:38 am
#13
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
When I signed up it took me a while to work it out but basically whilst the online signup form merrily accepted an alphanumeric password it stripped out all the letters invisibly and additionally stripped off a leading 0 so I ended up with only the numbers from my password being recognised. Once I worked that out and just used the numbers to login minus the initial 0 it worked fine.
For example, if my zip code was 01234, they made it 1234. USPS kept the letter for an extra 2 weeks trying to figure out my real address. Perhaps look at the name of the town?
