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Please report your Star Alliance award redemption experiences

Old Mar 2, 16, 12:16 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sokolov
No YQ airlines/routes/countries

NZ, CM, AV, O6, NH, SQ, ET

UA:

All flights except from U.S to: ICN

AC:

Within North America

TPAC flights originated from Canada to:
Japan(NRT,HND,KIX), Australia(SYD,BNE)

For TPAC arriving to Canada:
YQ-free countries/cities (see below)
ex-Australia flights (SYD, BNE)

All TATL flights

List of YQ-free cities/countries:

Hong Kong (depart only)
Brazil (depart only)
Philippines (depart only)
Thailand (depart only)
South Korea (depart only)

For Japan:
Departing flights base on J class direct fights from NRT
Example: NRT-ZRH on LX, NRT-FRA on LH

No YQ: UA, AC, AI, NZ, ET, LO, ZH

Less then 20 Euros YQ: LH, SK, CA, OZ, BR, SQ, LX, TK

Greater than 20 Euros YQ: TG (94 Euros)

NH has less than 20 Euros YQ for most of it's destination

Arriving flights base on J class direct fights to NRT
Example: ZRH- NRT on LX, FRA-NRT on LH

No YQ: UA, AC, TG, NZ, OZ

Less than 20 Euros YQ: BR (14 Euros)

20 - 100 Euros YQ: SQ (20 Euros SIN-NRT, 26 Euros LAX-NRT), ET(95 Euros), CA (41 Euros), ZH (40 Euros)

Greater than 100 Euros: LH (246 Euros), AI (185 Euros), LO (177 Euros), SK (135 Euros), LX(262 Euros), TK (130 Euros)

Again, NH has less than 20 Euros YQ for flights arriving to NRT.


YQ + Fee for award flights, feel free to add more on the list (at the end of it) if you have made a recent redemption.

TK SFO-IST-TLV 237,90 Euro
LH SFO-FRA-TLV 376,76 Euro
UA&LH SFO-FRA(UA)-TLV(LH) 104,77 Euro
SIN-FRA (SQ) Y - 181,75 Euro
SIN-DEL(AI)-FRA(LH) J - 257,15 Euro
HKG-PEK-FRA (CA) J - 149,72 Euro
TPE-IST-FRA (TK) Y - 149,75 Euro
TPE-PEK-FRA (CA) J - 149,43 Euro
YYZ-SFO(AC)-TPE (UA) Y - 159,28 Euro
YYZ-PVG(AC)-TPE (BR) Y - 191,24 Euro
YYZ-PVG(AC)-TPE (BR) J - 227,41 Euro
FRA-YUL (AC) Y - 104,00 Euro
FRA-LHR(LH)-YUL (AC) Y - 182,00 Euro
FRA-YYZ-YUL (AC) Y - 142,99 Euro
FRA-LHR(LH)-YUL(AC) J - 187,00 Euro
BKK-HND (TG) Y - 111 Euros
CDG-PEK (CA) Y- 207,88 EUROS
CDG-PEK (CA) J - 298,44 EUROS
CDG-FRA-PEK (LH) Y - 209,13 EUROS
CDG-ICN-PEK (OZ) Y - 264,52 EUROS
CDG-ICN-PEK (OZ) J - 305,04 EUROS
CDG-TPE (BR) Y - 164,31 EUROS
CDG-TPE (BR) J - 204,90 EUROS
CDG-PVG-TPE (CA) Y - 189,99 EUROS
CDG-ICN(OZ)-TPE(TG) - 301,70 EUROS
FRA-MUC-YUL J (LH) - 355,90 Euros
FRA-CDG(LH)-YUL(AC) J - 170.00 Euros
AC Y: 188,37 Euro YYZ-PEK
AC J: 238,77 Euro YYZ-PEK
UA Y: 79,74 Euro YYZ-ORD-PEK
ATH-CAI-AUH (MS) Y - 148,07 EUROS
AKL-SIN (NZ) Y - 41,03 Euros
ORD-NRT (NH) Y,J,C - 44,17 Euros
ORD-NRT (UA) Y,J,C - 41,42 Euros
JFK - SIN- MEL (SQ) Y -789,00 Euros
ZRH - HKG (Y) LX - 260,06 EUR
ZRH-FRA-HKG (Y) LH - 281,33 EUR
NRT-ORD (Y) NH - 73,43 EUR
MNL-BKK-SIN (J) (TG) - 31,40 Euros
BKK-MNL (TG) (Y)- 84,76 Euros
MNL-SIN (SQ) (J) - 30,46 Euros
---2016----
HKG-FRA-BUD (LH) C - 114.24 Euros (all cost; one-way; as of 2016-Mar)
BKK-NRT (TG) J - 131.79 Euros
MIA-VIE-FRA (OS) C - 458.76 Euro*
* date change with same airline and route = 20 eur/pp
change route = 40 eur/pp (cancel and rebook)
same date but change to other airline = 40 eur/pp (cancel and rebook)
ARN-FRA-LAX (LH) C/F - 296.26 Euro (OW 276.26 YQ + 20 fee per person; booked in 2015)
YYC-DEN (UA) Y 101 euros with 20 booking fee
LIS-IST-GYD (TK) (J) 22k + 160 taxes one way [of these YR=98] [taxes were the same for LH+TP]
MNL-ADD-MXP (ET) (Y) - 11,47
MUC-CDG(LH)-TPE(BR) (J) - 210,05 Euro
MUC-LHR(LH)-TPE(BR) (J) - 249,80 Euro
MUC-HKG(LH)-TPE(BR) (J) - 334,08 Euro
MUC-IST(TK)-TPE(BR) (J) - 162,26 Euro
KIX-SIN-DPS J (SQ) - 95,23 Euro
NRT-SIN-DPS J (NH,SQ) - 93,45 Euro
YYZ-FRA-JNB Y (AC, SA) - 208,85 Euro
YYZ-FRA-JNB J (LH, SA) - 583,31 Euro
YUL-LAX-AKL J (AC, NZ) - 105,27 Euro
ICN-SIN-DPS Y (SQ) - 175,89 Euro
ICN-SIN-DPS J (SQ) - 200,08 Euro
YYZ-NRT Y (AC) - 57,21 Euros
PEK-YVR Y (AC) - 164,84 Euros
PEK-NRT-YVR Y, J (NH) - 181,26 Euros
DEL-YYZ - Y (AC) - 386,76 Euros
BNE-YVR - Y (AC) - 75,61 Euros
LCA-VIE-BKK-VIE-LCA J (OS) 580
YYZ-PVG - Y (AC) 182,83 Euros
YYZ-ORD-PVG - Y (UA) - 76,54 Euros
YVR-SFO-ICN - Y (UA) - 139,96 Euros
YVR-ICN - Y (AC) - 120,09 Euros
PVG-YYZ - Y (AC) 175,49 Euros
PVG-ORD-YYZ - Y (UA) - 51,45 Euros
CDG-MUC-HND - J (LH,NH) - 116,62 Euros
CDG-HND - J (NH) - 115,43 Euros
CMN-FRA-CDG - J (LH) - 189,00 Euros
ATH-FRA-RAK - Y (LH) - 161,16 Euros
ATH-FRA-RAK - J (LH) - 167,16 Euros
CDG-TPE-HKG - Y (BR) - 133,09 Euros
TPE-ICN - Y (OZ) - 46,00 Euros
YUL-ZRH-GVA - Y (LX) - 269,34 Euros
CDG-FRA-HND - J (LH,NH) - 160,65 Euros
CDG-MUC-HND - J (LH,NH) - 157,90 Euros
YUL-MUC-BKK - Y (LH,TG) - 344,40 Euros
YUL-IST-BKK - Y, J (TK) - 280,30 Euros
ADD-LAX - Y (ET) - 248,87 Euros
ADD-LHR-LAX - Y (ET, UA) - 169,36 Euros
ADD-IST-LAX - J (TK) - 291,38 Euros
TPE-IST-CDG - J (TK) - 218,91 Euros
TPE-SIN-CDG - Y (SQ) - 273,08 Euros
ICN-TPE-VIE - J (OZ,BR) - 52,94 Euros(total cost,flights in April 2017)
FRA-CPH - Y (LH) - 97,09
YYZ-LGA//JFK-JNB (Y) (AC,SA) - 288,62 Euros
YYZ-LGA//JFK-JNB (J) (AC,SA) - 332,00 Euros
YYZ-ADD-JNB (Y) (ET) - 302,79 Euros
YYZ-LHR-JNB (Y) (AC,SA) - 200,36 Euros
YYZ-LHR-JNB (J) (AC,SA) - 273,58 Euros
NRT-PEK-ADD (Y,J) (NH,ET) - 156,96 Euros
NRT-PVG-ADD (Y) (NH, ET) - 156,96 Euros
YYZ-LIM (Y) (AC) - 141,99 Euros
YYZ-SAL-LIM , Y (AV) - 72,03 Euros
YYZ-TPE-HKG (Y,J) (BR) - 78,89 Euros
YYZ-ORD-HKG (Y) (UA) - 99,61 Euros
YYZ-EWR-HKG (Y) (UA)- 99,61 Euros
ORD-CDG (Y) (UA) - 25,27 Euros
ORD-FRA-CDG (LH) - 373,00 Euros
GVA-FRA-LAX and return JFK-GVA (LH, LX) - 487,96 Euros
----------------2017------------------
GRU-FRA-TLL (F,J) (LH) - 103,60 Euros
YYZ-SFO (J) (AC) - 64,55 Euros
YVR-HKG (Y) (AC) - 83,46 Euros
HKG-ICN-OKA (Y) (OZ) - 54,47 Euros
CPH-PVG-AKL (J) (SK/NZ) - ~200
TXL-FRA-BKK-FRA-TXL (J) (LH/TG/TG/LH) - 252 Euros
SIN-HND (J) (SQ) - 42,88 Euros
ZRH-BKK-MEL (J) (TG) - 49.22
GVA-ZRH-YUL (J,Y) (LX) - 256,44
HKG-ICN (Y) (OZ) - 25.54
SIN-CPH (Y) (SQ) - 103,31
SIN-LHR-CPH (Y) (SQ,SK) - 103,31
FRA-CAI-SSH (C) (MS) - 177 EUR
FRA-IST-SSH (C) (TK) - 197 EUR
YYZ-DUB (J) (AC) - EUR68.11 (EUR48.11+EUR20 fee)
HKG-IST-GOT (J) (TK) - EUR110.71 (EUR90.71 + EUR20 fee; ticketed in Aug 2017; one-way)
SFO-TUS (Y) (UA) - EUR32,11 (EUR12,11 + EUR20 fee. Ticketed in Sep 2017; one way)
TUS-SFO (Y) (UA) - EUR31,85 (EUR11,85 + EUR20 fee. Ticketed in Sep 2017; one way)
TXL-IST-SIN/ BKK-ZUR-TXL (J) (TK/SQ/TG/LX) 231.74 + 20 fee
EWR-PDX (Y) (UA) - EURO 31.87
SIN-BKK-CDG (J) TG - 77,08
SIN-CDG (Y) SQ - 41,45
SIN-FRA-CDG (Y) LH - 252,39
SIN-IST (J) SQ - 41,53
SIN-IST (J) TK - 176,89
YUL-ZRH (J) - 360,72
----------------2018------------------
BKK-ARN-TLL (J) TG,SK - 92 (flights in 2019) online booking
BLZ-ADD-GRU (J) ET - 29.54 online
GRU-ZHR-LCY (J) LX- 30 online
YUL-LYS-VIE / VIE-GVA-YUL (J); 197 online (AC/OS)
HKG-IST-HEL (Y one-way on TK; flights in 2019) - 40,000miles plus EUR81.33, online booking (post #1635)
SIN-SFO (J) SQ - 43.6 online booking
----------------2019------------------
CPH-LIS-GIG (J) TP (46.5) online
BKK-PVG (J) TG - 64.67 online
LAX-ARN-HEL (J) SK - 12.50 online
CPH-LIS (Y) TP - (36,70) online
LAX-HND-LHR (F) NH - (151) online (flight in Apr2020)
HKG-TPE (J) BR (53.28) online (redemption in Aug 2019)
EZE-GRU (J) ET 61.60 online
EZE-GRU (J) TK 61.60 online
VIE-BKK-TPE-SFO (J) BR - 240.00 (YQ) + 60.99 (Taxes etc.) online (flight in summer 2020)
LAX-HND-LHR (F) NH - 135.82 (YQ) + 15.97 (Taxes etc.) online (flight in fall 2020)
LHR-HND-LAX (F) NH Round-Trip + 569.23 online pre-devaluation
AC CDG-YYZ-YYJ Euro 98.85 (Eco, 35k miles, oneway, booked Oct 2021, inlcudes Euro 36.- YQ)
SQ+TK REP-SIN-IST-NCE Euro 98.46 (Eco, 60k miles, oneway, booked Feb 2022 - inlcudes Euro 61.31 YR)
SQ+TK REP-SIN-IST-NCE Euro 102.18 (Eco, 60k miles, oneway, booked March 2022 - includes Euro 63.36 YR plus another 0.44 YR)
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Please report your Star Alliance award redemption experiences

Old Sep 3, 12, 8:19 am
  #121  
 
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,229
Latest update in my story.

The agent from Aegean called me back this morning. He said the taxes on the ticket would now be 69 Euro, plus a 20 Euro booking fee. The 69 Euro is pretty close to what Aeroplan wanted for the same ticket after conversion.

However, in the end I didn't end up purchasing the ticket. As mentioned, the day that I actually wanted to leave was no longer available, and all he could ticket was the day prior. (Side note, he act WAS able to put the reservation on hold with Air Canada without it being cancelled over the weekend. Unfortunately, he only did it with my second request, and not on the first day I called).

I asked him what I should do if I see the availability open up on the day I want, since I didn't want to go through a long wait again to get the taxes right. The only thing he could suggest was to ask for him specifically. Not really the solution I was hoping for -- hopefully he never takes any time off!
Toronto1970 is offline  
Old Sep 3, 12, 10:47 am
  #122  
Used to be 'sido21'
 
Join Date: Oct 2008
Location: AMS
Programs: SkyTeam Elite Plus & Stargold
Posts: 122
So i just got off the phone and i have 2 questions

I am looking to book a one way award from Amsterdam to Linz ( austria)
I did checked the award availability using the united website to get a feel of whats available.

1 The routing I wanted was: AMS MUC FRA LNZ or AMS ZRH FRA LNZ ( seats where all available )
However the agent told me they would charge me 40 000 miles for this to be in business class iso the 20 000 for a oneway award .. is this correct ?
She claimed as it was a double stop they need to charge me twice ?

2 Then we switched to a AMS FRA LNZ option and the total in taxes where over USD200
which i find also quite high.

I am benchmarketing a bit on the united website where I can get my preffered routing in C class for 20 000 miles and only USD80 in taxes
Ofcourse i realize that these are 2 different programs with different rules, but can someone tell me is the agent was correct? ( since I have very little experience redeeming miles)

Thanks
ikvliegveel is offline  
Old Sep 3, 12, 1:01 pm
  #123  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 13,456
Originally Posted by Sido21
...

1 The routing I wanted was: AMS MUC FRA LNZ or AMS ZRH FRA LNZ ( seats where all available )
However the agent told me they would charge me 40 000 miles for this to be in business class iso the 20 000 for a oneway award .. is this correct ?
...
The redemption chart is here. It looks like a europe-europe redemption in C is 42 000 miles.
intuition is online now  
Old Sep 3, 12, 1:04 pm
  #124  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 13,456
The quoted 40 000 miles seems to imply she was looking at a redemption on A3 metal?!?
intuition is online now  
Old Sep 4, 12, 4:27 am
  #125  
Used to be 'sido21'
 
Join Date: Oct 2008
Location: AMS
Programs: SkyTeam Elite Plus & Stargold
Posts: 122
well its a one way award
the chart says:
For one-way flights, the above-mentioned mileage values apply in half.

so iso 42000 it should be 21000 miles

So is aegean correct in saying that if I want AMS MUC FRA LNZ in stead of AMS FRA LNZ they will charge me double the miles

since other airlines would charge me only 20 000 miles for the same star alliance award trip
ikvliegveel is offline  
Old Sep 4, 12, 5:10 am
  #126  
 
Join Date: Jan 2011
Location: ZRH
Programs: A3 Gold, AY Silver
Posts: 452
Originally Posted by Sido21
well its a one way award
the chart says:
For one-way flights, the above-mentioned mileage values apply in half.

so iso 42000 it should be 21000 miles

So is aegean correct in saying that if I want AMS MUC FRA LNZ in stead of AMS FRA LNZ they will charge me double the miles

since other airlines would charge me only 20 000 miles for the same star alliance award trip
I believe it is correct to charge double miles for the two-stopover AMS-MUC-FRA-LNZ itinerary because of the "An award ticket on Star Alliance flights may include one stopover with duration up to 24 hours" wording at http://en.aegeanair.com/milesandbonu...n/spend-miles/.

You might be exempted from the single stopover rule if there are no connection with a single stopover, but I may be mistaken. In your case this does not apply, since you could fly AMS-FRA-LNZ.
clifford79 is offline  
Old Sep 4, 12, 8:06 am
  #127  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 22,841
Originally Posted by clifford79

You might be exempted from the single stopover rule if there are no connection with a single stopover, but I may be mistaken. In your case this does not apply, since you could fly AMS-FRA-LNZ.
Any experience with this?
If I want to fly within Asia and only a 2 stop itinerary is available on the Star schedule, this would be ok?
rankourabu is offline  
Old Sep 4, 12, 8:57 am
  #128  
Used to be 'sido21'
 
Join Date: Oct 2008
Location: AMS
Programs: SkyTeam Elite Plus & Stargold
Posts: 122
ok thanks

final question

The USD200 tax, one my one way ams fra lnz .. does that sound reasonable?
( as UA would only charge me USD70 )
ikvliegveel is offline  
Old Sep 4, 12, 10:17 am
  #129  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,399
UA don't charge YQ (fuel surcharge).
YQ for your flight is $110
soy is offline  
Old Sep 4, 12, 11:37 pm
  #130  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,364
European airlines, throughout all alliances, have outrageously expensive "taxes and fees" that, as stated, include fuel surcharge. This is in contrast to US airlines that offer the same awards much, much cheaper: One item (the only one? ) where the latter are better than the former.
KLouis is offline  
Old Oct 19, 12, 9:43 am
  #131  
 
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,229
I FINALLY successfully was able to book a domestic Air Canada flight using my Aegean Miles. I've been checking the Aeroplan site daily hoping for a YYZ-YVR one-way flight to show up again for the week before Christmas.

One did this morning, so I called Aegean ASAP. The agent knew immediately that something was wrong when she saw the 300+ Euro taxes coming up. She placed the reservation on hold, and said she would call me back. Within an hour she called me back, and confirmed the correct taxes of 61 Euro + 20 Euro booking fee, and 12,500 miles. Given that Air Canada wanted $728CDN for this ticket (I kid you not!), I'm really glad I was able to snag this!

I gave her my credit card number, and within an hour an e-mail came through confirming the reservation. The agent even called me soon after to confirm that I had gotten the e-mail.

The agent in question was by far the best I have dealt with at an airline call-center in a long time. I'm tempted to post her name here, but I don't think that's Kosher. But I may send a note off to Aegean to let them know the good service she provided.
Toronto1970 is offline  
Old Oct 19, 12, 11:13 am
  #132  
 
Join Date: Dec 2010
Programs: Flying Blue Gold and Virgin America for a few months
Posts: 507
Originally Posted by Toronto1970
I

The agent in question was by far the best I have dealt with at an airline call-center in a long time. I'm tempted to post her name here, but I don't think that's Kosher. But I may send a note off to Aegean to let them know the good service she provided.
Send the note , if she gets something for it great, but it might get others at Aegean to do the same great serice
soarer is offline  
Old Oct 19, 12, 4:17 pm
  #133  
 
Join Date: Jun 2006
Posts: 5,526
Originally Posted by Toronto1970
I FINALLY successfully was able to book a domestic Air Canada flight using my Aegean Miles. I've been checking the Aeroplan site daily hoping for a YYZ-YVR one-way flight to show up again for the week before Christmas.

One did this morning, so I called Aegean ASAP. The agent knew immediately that something was wrong when she saw the 300+ Euro taxes coming up. She placed the reservation on hold, and said she would call me back. Within an hour she called me back, and confirmed the correct taxes of 61 Euro + 20 Euro booking fee, and 12,500 miles. Given that Air Canada wanted $728CDN for this ticket (I kid you not!), I'm really glad I was able to snag this!

I gave her my credit card number, and within an hour an e-mail came through confirming the reservation. The agent even called me soon after to confirm that I had gotten the e-mail.

The agent in question was by far the best I have dealt with at an airline call-center in a long time. I'm tempted to post her name here, but I don't think that's Kosher. But I may send a note off to Aegean to let them know the good service she provided.
I would certainly send an email in as it's always nice to be noticed for good service I'm sure she will appreciate it. ^
DELLAS is offline  
Old Oct 20, 12, 1:51 am
  #134  
 
Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,901
Just tried to book EWR-IAH-LAX on United, availability wasn't coming up for EWR-IAH-LAX (I=0) but was separately (EWR-IAH I=1, IAH-LAX I=3) and got them to force a ticket. But the taxes were 128€! I asked the rep to double-check, she said they were correct. Ended up dropping that itinerary. UA doesn't have YQ, and taxes should only be $5 within the USA. I could live with maybe 25€ of charges (with the phone fee), but not 5x that!

Edit: okay I've read through the thread, I guess I will try another agent. The one I had was good about getting the segments separately but wouldn't budge on taxes. I guess I will try from LGA since there are no nonstops to LAX so IAH is a valid award connection point. Kind of sucks for me as I may be in Philadelphia or New York that morning, and wanted to fly from EWR since it is between the two.

Last edited by amolkold; Oct 20, 12 at 4:29 am
amolkold is offline  
Old Oct 26, 12, 11:32 am
  #135  
 
Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,901
Has anyone tried doing a cancellation/change since that policy went into effect? I want to book a one-way NYC to LAX but the day I want isn't available now. I'm thinking of booking a day earlier (which would cost 20€ + taxes), then if the airport/day I'm looking for opens up, I'm guessing it will cost only 20€ for the change an no additional fee for calling in again?


Also, it seems that for the same flight, A3 wants 30€ in tax/fees for economy class and 160€ in business (for domestic North America on United) ... I thought it should be the same for each! Something is up with their system ...

Last edited by amolkold; Oct 26, 12 at 1:59 pm
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