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Please report your Star Alliance award redemption experiences

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Old Mar 2, 2016, 12:16 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sokolov
No YQ airlines/routes/countries

NZ, CM, AV, O6, NH, SQ, ET

UA:

All flights except from U.S to: ICN

AC:

Within North America

TPAC flights originated from Canada to:
Japan(NRT,HND,KIX), Australia(SYD,BNE)

For TPAC arriving to Canada:
YQ-free countries/cities (see below)
ex-Australia flights (SYD, BNE)

All TATL flights

List of YQ-free cities/countries:

Hong Kong (depart only)
Brazil (depart only)
Philippines (depart only)
Thailand (depart only)
South Korea (depart only)

For Japan:
Departing flights base on J class direct fights from NRT
Example: NRT-ZRH on LX, NRT-FRA on LH

No YQ: UA, AC, AI, NZ, ET, LO, ZH

Less then 20 Euros YQ: LH, SK, CA, OZ, BR, SQ, LX, TK

Greater than 20 Euros YQ: TG (94 Euros)

NH has less than 20 Euros YQ for most of it's destination

Arriving flights base on J class direct fights to NRT
Example: ZRH- NRT on LX, FRA-NRT on LH

No YQ: UA, AC, TG, NZ, OZ

Less than 20 Euros YQ: BR (14 Euros)

20 - 100 Euros YQ: SQ (20 Euros SIN-NRT, 26 Euros LAX-NRT), ET(95 Euros), CA (41 Euros), ZH (40 Euros)

Greater than 100 Euros: LH (246 Euros), AI (185 Euros), LO (177 Euros), SK (135 Euros), LX(262 Euros), TK (130 Euros)

Again, NH has less than 20 Euros YQ for flights arriving to NRT.


YQ + Fee for award flights, feel free to add more on the list (at the end of it) if you have made a recent redemption.

TK SFO-IST-TLV 237,90 Euro
LH SFO-FRA-TLV 376,76 Euro
UA&LH SFO-FRA(UA)-TLV(LH) 104,77 Euro
SIN-FRA (SQ) Y - 181,75 Euro
SIN-DEL(AI)-FRA(LH) J - 257,15 Euro
HKG-PEK-FRA (CA) J - 149,72 Euro
TPE-IST-FRA (TK) Y - 149,75 Euro
TPE-PEK-FRA (CA) J - 149,43 Euro
YYZ-SFO(AC)-TPE (UA) Y - 159,28 Euro
YYZ-PVG(AC)-TPE (BR) Y - 191,24 Euro
YYZ-PVG(AC)-TPE (BR) J - 227,41 Euro
FRA-YUL (AC) Y - 104,00 Euro
FRA-LHR(LH)-YUL (AC) Y - 182,00 Euro
FRA-YYZ-YUL (AC) Y - 142,99 Euro
FRA-LHR(LH)-YUL(AC) J - 187,00 Euro
BKK-HND (TG) Y - 111 Euros
CDG-PEK (CA) Y- 207,88 EUROS
CDG-PEK (CA) J - 298,44 EUROS
CDG-FRA-PEK (LH) Y - 209,13 EUROS
CDG-ICN-PEK (OZ) Y - 264,52 EUROS
CDG-ICN-PEK (OZ) J - 305,04 EUROS
CDG-TPE (BR) Y - 164,31 EUROS
CDG-TPE (BR) J - 204,90 EUROS
CDG-PVG-TPE (CA) Y - 189,99 EUROS
CDG-ICN(OZ)-TPE(TG) - 301,70 EUROS
FRA-MUC-YUL J (LH) - 355,90 Euros
FRA-CDG(LH)-YUL(AC) J - 170.00 Euros
AC Y: 188,37 Euro YYZ-PEK
AC J: 238,77 Euro YYZ-PEK
UA Y: 79,74 Euro YYZ-ORD-PEK
ATH-CAI-AUH (MS) Y - 148,07 EUROS
AKL-SIN (NZ) Y - 41,03 Euros
ORD-NRT (NH) Y,J,C - 44,17 Euros
ORD-NRT (UA) Y,J,C - 41,42 Euros
JFK - SIN- MEL (SQ) Y -789,00 Euros
ZRH - HKG (Y) LX - 260,06 EUR
ZRH-FRA-HKG (Y) LH - 281,33 EUR
NRT-ORD (Y) NH - 73,43 EUR
MNL-BKK-SIN (J) (TG) - 31,40 Euros
BKK-MNL (TG) (Y)- 84,76 Euros
MNL-SIN (SQ) (J) - 30,46 Euros
---2016----
HKG-FRA-BUD (LH) C - 114.24 Euros (all cost; one-way; as of 2016-Mar)
BKK-NRT (TG) J - 131.79 Euros
MIA-VIE-FRA (OS) C - 458.76 Euro*
* date change with same airline and route = 20 eur/pp
change route = 40 eur/pp (cancel and rebook)
same date but change to other airline = 40 eur/pp (cancel and rebook)
ARN-FRA-LAX (LH) C/F - 296.26 Euro (OW 276.26 YQ + 20 fee per person; booked in 2015)
YYC-DEN (UA) Y 101 euros with 20 booking fee
LIS-IST-GYD (TK) (J) 22k + 160€ taxes one way [of these YR=98€] [taxes were the same for LH+TP]
MNL-ADD-MXP (ET) (Y) - 11,47€
MUC-CDG(LH)-TPE(BR) (J) - 210,05 Euro
MUC-LHR(LH)-TPE(BR) (J) - 249,80 Euro
MUC-HKG(LH)-TPE(BR) (J) - 334,08 Euro
MUC-IST(TK)-TPE(BR) (J) - 162,26 Euro
KIX-SIN-DPS J (SQ) - 95,23 Euro
NRT-SIN-DPS J (NH,SQ) - 93,45 Euro
YYZ-FRA-JNB Y (AC, SA) - 208,85 Euro
YYZ-FRA-JNB J (LH, SA) - 583,31 Euro
YUL-LAX-AKL J (AC, NZ) - 105,27 Euro
ICN-SIN-DPS Y (SQ) - 175,89 Euro
ICN-SIN-DPS J (SQ) - 200,08 Euro
YYZ-NRT Y (AC) - 57,21 Euros
PEK-YVR Y (AC) - 164,84 Euros
PEK-NRT-YVR Y, J (NH) - 181,26 Euros
DEL-YYZ - Y (AC) - 386,76 Euros
BNE-YVR - Y (AC) - 75,61 Euros
LCA-VIE-BKK-VIE-LCA J (OS) €580
YYZ-PVG - Y (AC) 182,83 Euros
YYZ-ORD-PVG - Y (UA) - 76,54 Euros
YVR-SFO-ICN - Y (UA) - 139,96 Euros
YVR-ICN - Y (AC) - 120,09 Euros
PVG-YYZ - Y (AC) 175,49 Euros
PVG-ORD-YYZ - Y (UA) - 51,45 Euros
CDG-MUC-HND - J (LH,NH) - 116,62 Euros
CDG-HND - J (NH) - 115,43 Euros
CMN-FRA-CDG - J (LH) - 189,00 Euros
ATH-FRA-RAK - Y (LH) - 161,16 Euros
ATH-FRA-RAK - J (LH) - 167,16 Euros
CDG-TPE-HKG - Y (BR) - 133,09 Euros
TPE-ICN - Y (OZ) - 46,00 Euros
YUL-ZRH-GVA - Y (LX) - 269,34 Euros
CDG-FRA-HND - J (LH,NH) - 160,65 Euros
CDG-MUC-HND - J (LH,NH) - 157,90 Euros
YUL-MUC-BKK - Y (LH,TG) - 344,40 Euros
YUL-IST-BKK - Y, J (TK) - 280,30 Euros
ADD-LAX - Y (ET) - 248,87 Euros
ADD-LHR-LAX - Y (ET, UA) - 169,36 Euros
ADD-IST-LAX - J (TK) - 291,38 Euros
TPE-IST-CDG - J (TK) - 218,91 Euros
TPE-SIN-CDG - Y (SQ) - 273,08 Euros
ICN-TPE-VIE - J (OZ,BR) - 52,94 Euros(total cost,flights in April 2017)
FRA-CPH - Y (LH) - 97,09€
YYZ-LGA//JFK-JNB (Y) (AC,SA) - 288,62 Euros
YYZ-LGA//JFK-JNB (J) (AC,SA) - 332,00 Euros
YYZ-ADD-JNB (Y) (ET) - 302,79 Euros
YYZ-LHR-JNB (Y) (AC,SA) - 200,36 Euros
YYZ-LHR-JNB (J) (AC,SA) - 273,58 Euros
NRT-PEK-ADD (Y,J) (NH,ET) - 156,96 Euros
NRT-PVG-ADD (Y) (NH, ET) - 156,96 Euros
YYZ-LIM (Y) (AC) - 141,99 Euros
YYZ-SAL-LIM , Y (AV) - 72,03 Euros
YYZ-TPE-HKG (Y,J) (BR) - 78,89 Euros
YYZ-ORD-HKG (Y) (UA) - 99,61 Euros
YYZ-EWR-HKG (Y) (UA)- 99,61 Euros
ORD-CDG (Y) (UA) - 25,27 Euros
ORD-FRA-CDG (LH) - 373,00 Euros
GVA-FRA-LAX and return JFK-GVA (LH, LX) - 487,96 Euros
----------------2017------------------
GRU-FRA-TLL (F,J) (LH) - 103,60 Euros
YYZ-SFO (J) (AC) - 64,55 Euros
YVR-HKG (Y) (AC) - 83,46 Euros
HKG-ICN-OKA (Y) (OZ) - 54,47 Euros
CPH-PVG-AKL (J) (SK/NZ) - ~200€
TXL-FRA-BKK-FRA-TXL (J) (LH/TG/TG/LH) - 252 Euros
SIN-HND (J) (SQ) - 42,88 Euros
ZRH-BKK-MEL (J) (TG) - €49.22
GVA-ZRH-YUL (J,Y) (LX) - 256,44€
HKG-ICN (Y) (OZ) - €25.54
SIN-CPH (Y) (SQ) - 103,31€
SIN-LHR-CPH (Y) (SQ,SK) - 103,31€
FRA-CAI-SSH (C) (MS) - 177 EUR
FRA-IST-SSH (C) (TK) - 197 EUR
YYZ-DUB (J) (AC) - EUR68.11 (EUR48.11+EUR20 fee)
HKG-IST-GOT (J) (TK) - EUR110.71 (EUR90.71 + EUR20 fee; ticketed in Aug 2017; one-way)
SFO-TUS (Y) (UA) - EUR32,11 (EUR12,11 + EUR20 fee. Ticketed in Sep 2017; one way)
TUS-SFO (Y) (UA) - EUR31,85 (EUR11,85 + EUR20 fee. Ticketed in Sep 2017; one way)
TXL-IST-SIN/ BKK-ZUR-TXL (J) (TK/SQ/TG/LX) €231.74 + €20 fee
EWR-PDX (Y) (UA) - EURO 31.87
SIN-BKK-CDG (J) TG - 77,08 €
SIN-CDG (Y) SQ - 41,45€
SIN-FRA-CDG (Y) LH - 252,39€
SIN-IST (J) SQ - 41,53€
SIN-IST (J) TK - 176,89€
YUL-ZRH (J) - 360,72€
----------------2018------------------
BKK-ARN-TLL (J) TG,SK - 92€ (flights in 2019) online booking
BLZ-ADD-GRU (J) ET - 29.54€ online
GRU-ZHR-LCY (J) LX- 30£ online
YUL-LYS-VIE / VIE-GVA-YUL (J); 197€ online (AC/OS)
HKG-IST-HEL (Y one-way on TK; flights in 2019) - 40,000miles plus EUR81.33, online booking (post #1635)
SIN-SFO (J) SQ - €43.6 online booking
----------------2019------------------
CPH-LIS-GIG (J) TP (€46.5) online
BKK-PVG (J) TG - 64.67€ online
LAX-ARN-HEL (J) SK - €12.50 online
CPH-LIS (Y) TP - (€36,70) online
LAX-HND-LHR (F) NH - (€151) online (flight in Apr2020)
HKG-TPE (J) BR (€53.28) online (redemption in Aug 2019)
EZE-GRU (J) ET 61.60€ online
EZE-GRU (J) TK 61.60€ online
VIE-BKK-TPE-SFO (J) BR - 240.00€ (YQ) + 60.99€ (Taxes etc.) online (flight in summer 2020)
LAX-HND-LHR (F) NH - 135.82€ (YQ) + 15.97€ (Taxes etc.) online (flight in fall 2020)
LHR-HND-LAX (F) NH Round-Trip + 569.23€ online pre-devaluation
AC CDG-YYZ-YYJ Euro 98.85 (Eco, 35k miles, oneway, booked Oct 2021, inlcudes Euro 36.- YQ)
SQ+TK REP-SIN-IST-NCE Euro 98.46 (Eco, 60k miles, oneway, booked Feb 2022 - inlcudes Euro 61.31 YR)
SQ+TK REP-SIN-IST-NCE Euro 102.18 (Eco, 60k miles, oneway, booked March 2022 - includes Euro 63.36 YR plus another 0.44 YR)
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Please report your Star Alliance award redemption experiences

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Old Mar 12, 2013, 10:34 pm
  #166  
 
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Today, I redeemed 4 tickets using miles from 4 accounts on the same itinerary. The agent was able to combine miles from all 4 accounts for use on 1 PNR ^^

Very easy process, took 15 minutes from "Hello" to ticket issue.
PVDtoDEL is offline  
Old Mar 13, 2013, 12:43 am
  #167  
 
Join Date: Sep 2012
Location: ZRH
Posts: 118
Originally Posted by PVDtoDEL
Not always. If there is no YQ component, it should price out just fine the first time. For example, I recently had no pricing issues for a PEK-HKG CA ticket, because there was no YQ or fare-based taxes.

They will not waive YR unfortunately.
Thanks for the information.
In this case, I'm probably going to use these M&B Miles for similar flights.
I have to call them sometime soon, to try it.
Just another question, does CA generally charge no YQ (on awards) or is it just on that one flight/route?
edoa is offline  
Old Mar 13, 2013, 1:03 am
  #168  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
Originally Posted by PVDtoDEL
Today, I redeemed 4 tickets using miles from 4 accounts on the same itinerary. The agent was able to combine miles from all 4 accounts for use on 1 PNR ^^

Very easy process, took 15 minutes from "Hello" to ticket issue.
I do find this amazing! I've tried on three occasions (twice last year and once two months ago), to merge into the same PNR independently bought tickets (a>b and b>c) for same day flights, and I was told that this was impossible. Although your case is different, it may be that they're improving their IT system.
KLouis is offline  
Old Mar 13, 2013, 8:47 am
  #169  
 
Join Date: Mar 2013
Posts: 20
Just booked an award for JFK-VIE with Aegean. Agent was very competent and nice and the taxes were also the right amount ! There only was some confusion about the difference of EWR and JFK.
viennaflyer is offline  
Old Mar 13, 2013, 2:56 pm
  #170  
 
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Aegean agents are very good at the ICAO alphabet. If you use it, there is no scope for confusion...

i.e: "I want to fly Oscar Sierra 123 from Juliet Foxtrot Kilo to Victor India Echo"
PVDtoDEL is offline  
Old Mar 13, 2013, 2:58 pm
  #171  
 
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Originally Posted by KLouis
I do find this amazing! I've tried on three occasions (twice last year and once two months ago), to merge into the same PNR independently bought tickets (a>b and b>c) for same day flights, and I was told that this was impossible. Although your case is different, it may be that they're improving their IT system.
This is different - all it means is that the agent created only 1 PNR, and deducted miles from each account seperately.

Combining PNRs is not possible on any airline that I have heard of.
PVDtoDEL is offline  
Old Mar 14, 2013, 8:02 am
  #172  
ICA
 
Join Date: Feb 2009
Location: Asia-EU
Programs: DL Plat, JL Diamond, TK Elite, A3 Gold, IHG Plat Ambassador, Hyatt Diamond
Posts: 140
Originally Posted by gruszkatt
I am an active member of Aegean, it is a quite nice program, Aegean cares more about you than you think; the call center is professional, in Greek or English, great level of English.
I felt the same when I booked an award C ticket from LHR to BUD via FRA on LH. The lady at the call center was very nice, friendly and spoke good english. Took a nice seat for me, and arranged the time and route schedule very quickly. Would be nice if A3 could offer Star A Upgrds in the future.
ICA is offline  
Old Mar 14, 2013, 8:03 am
  #173  
ICA
 
Join Date: Feb 2009
Location: Asia-EU
Programs: DL Plat, JL Diamond, TK Elite, A3 Gold, IHG Plat Ambassador, Hyatt Diamond
Posts: 140
Originally Posted by PVDtoDEL
Aegean agents are very good at the ICAO alphabet. If you use it, there is no scope for confusion...

i.e: "I want to fly Oscar Sierra 123 from Juliet Foxtrot Kilo to Victor India Echo"
Same experience
ICA is offline  
Old Mar 21, 2013, 3:30 am
  #174  
Marriott 10+ BadgeHilton Contributor Badge
 
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy LT Gold, IHG Gold, BAEC Silver, TP Silver
Posts: 1,495
I just requested a redemption award ticket on the M&B website.

10 minutes later, their call center called me to confirm. However, the taxes seem to be way overboard... or maybe I'm just over thinking it?

I basically tried to redeem:

SIN-TPE return ticket for 25,000 miles.
But they want to charge me 232.75 EUR for taxes and service fees.

My question is: what matters when it comes to surcharges: the carrier operating the flight or the carrier through which I'm booking the award ticket?

If I look it up on UA's website, it shows me 30,000 miles + $37.30 USD

If I look it up on SQ's website, it shows me 30,000 miles + $351.10 SGD

I thought that, by booking through A3 (or UA), I would not have to pay the "Carrier surcharge"?
The $37.30 USD charged by UA corresponds to the "Airport/Gov taxes" of $47.3 SGD.

Shouldn't A3 charge me exactly the same (or its equivalent in EUR) + service charge?

Confused...


EDIT:
Went up a few pages on this thread and it seems that taxes should be closer to what UA would charge me. What's the best way to do it now? Call A3's reservation line rather than their M&B line, correct? And insist until someone gives me a more realistic tax fee?

Last edited by enelym1978; Mar 21, 2013 at 3:36 am
enelym1978 is offline  
Old Mar 21, 2013, 8:55 am
  #175  
 
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,297
Have anybody tried to redeem miles on Turkish Airlines? From what I've heard they don't charge YQ on awards, regardless of which airline you use the miles from. Is this true?
LH4116 is offline  
Old Mar 21, 2013, 1:07 pm
  #176  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,301
Originally Posted by LH4116
Have anybody tried to redeem miles on Turkish Airlines? From what I've heard they don't charge YQ on awards, regardless of which airline you use the miles from. Is this true?
def not true. BD awards charged YQ on TK.
rankourabu is offline  
Old Mar 21, 2013, 3:05 pm
  #177  
 
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Originally Posted by enelym1978
Went up a few pages on this thread and it seems that taxes should be closer to what UA would charge me. What's the best way to do it now? Call A3's reservation line rather than their M&B line, correct? And insist until someone gives me a more realistic tax fee?
Ask to speak to the rate desk. Then point out that other carriers are pricing it out differently. Give them the breakdown of taxes/fees that UA is charging.

They might agree that they were miscalculating taxes/fees. They also might not, in which case you have to pay what they ask...

A3 does charge YR and YQ, but they do overprice taxes frequently since they use full fare to calculate.
PVDtoDEL is offline  
Old Mar 21, 2013, 7:29 pm
  #178  
Marriott 10+ BadgeHilton Contributor Badge
 
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy LT Gold, IHG Gold, BAEC Silver, TP Silver
Posts: 1,495
Originally Posted by PVDtoDEL
Ask to speak to the rate desk. Then point out that other carriers are pricing it out differently. Give them the breakdown of taxes/fees that UA is charging.

They might agree that they were miscalculating taxes/fees. They also might not, in which case you have to pay what they ask...

A3 does charge YR and YQ, but they do overprice taxes frequently since they use full fare to calculate.
OK thanks. I'll call them directly I guess.
enelym1978 is offline  
Old Mar 22, 2013, 1:15 am
  #179  
 
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,738
Originally Posted by enelym1978
OK thanks. I'll call them directly I guess.
I think if you consult ITA and price the trip taxes will be close to what SQ quotes (operating carrier I guess) and I would be surprised if A3 will budge from that. I checked some quotes through LH M&M in the past for SIN-Japan flights on SQ and their charges where in line with SQs. That UA charges less is a different story and probably one of the only advantages of UA MP.
demue is offline  
Old Mar 24, 2013, 12:44 pm
  #180  
 
Join Date: Jun 2005
Location: Chicago
Programs: UA, AA, US, DL, PC Plat, Dollar, Avis, National, SPG, HH Gold, CC Gold
Posts: 1,212
Booked three tickets on Aegean for June. 2 in business and sonny boy will be flying in coach. It seems that only 2 tickets per flight are open for rewards. No problem since the flight from ATH - RHO is only an hour.
balima is offline  


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