Le Club Account Website Issues

Old Jul 23, 19, 7:52 pm
  #1  
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Join Date: Nov 2004
Location: NYC
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Le Club Account Website Issues

I have been having trouble accessing my Le Club account (Silver) off and on via the Accor website since the Fairmont acquisition -- despite my password having never changed since I setup my Le Club account (eventually I always managed to get it). It finally got to the point now where I cannot log-in at all. Reset the password and still nothing. Submitted an online request and 3-days later, still no response. Is there not a Le Club phone number to call or is the contact form the only way to communicate? Has anyone else had issues with logging-in to their account? The app is hit or miss as well and requires a new log-in more frequently than any other and is now moot given my inability to get my password or password change to take.

Thanks.
MichaelJFK is offline  
Old Jul 24, 19, 12:48 am
  #2  
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Join Date: Nov 2012
Location: Rhineland-Palatinate
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Look at the section Contact by phone:
https://www.accorhotels.com/en/support/contact.shtml
fransknorge is offline  
Old Jul 25, 19, 11:56 am
  #3  
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Join Date: Nov 2004
Location: NYC
Programs: A bunch of pretty little colored plastic cards.
Posts: 323
Originally Posted by fransknorge View Post
Look at the section Contact by phone:
https://www.accorhotels.com/en/support/contact.shtml
Yes, I saw that and tried that number and you have to get transferred to Le Club (if it is within business hours in your region). The first time I called could not reach a representative. Once I finally got someone at Le Club they gave me a different number to call back moving forward that you can actually select Le Club from vs. the general reservations line (which is the main contact number for "Contact Us"). Long story short they have been having issues with accounts locking and it could apparently take 2 business weeks to unlock. The agent was very nice and completely honest about what was going on -- so it is what it is. My online form submission was never answered going on 5-days later an counting.
MichaelJFK is offline  

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