Existing bookings currently not visible on web/app.
Jul 12, 2019, 7:41 am
#17
Company Representative, Accorhotels
Original Poster
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear all,
We are glad to read that a majority of you can now see their bookings on the computers and in the app again.
@CanadaDH, do you still encounter the issue and is it both on the web and the app ?
Thank you all for your patience and your feedbacks.
Amy
We are glad to read that a majority of you can now see their bookings on the computers and in the app again.
@CanadaDH, do you still encounter the issue and is it both on the web and the app ?
Thank you all for your patience and your feedbacks.
Amy
Jul 12, 2019, 8:28 am
#18
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
Dear all,
We are glad to read that a majority of you can now see their bookings on the computers and in the app again.
@CanadaDH, do you still encounter the issue and is it both on the web and the app ?
Thank you all for your patience and your feedbacks.
Amy
We are glad to read that a majority of you can now see their bookings on the computers and in the app again.
@CanadaDH, do you still encounter the issue and is it both on the web and the app ?
Thank you all for your patience and your feedbacks.
Amy
Jul 14, 2019, 5:17 am
#20
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
Jul 14, 2019, 11:54 pm
#21
Join Date: Apr 2019
Posts: 115
Dear all,
We are glad to read that a majority of you can now see their bookings on the computers and in the app again.
@CanadaDH, do you still encounter the issue and is it both on the web and the app ?
Thank you all for your patience and your feedbacks.
Amy
We are glad to read that a majority of you can now see their bookings on the computers and in the app again.
@CanadaDH, do you still encounter the issue and is it both on the web and the app ?
Thank you all for your patience and your feedbacks.
Amy
Jul 15, 2019, 2:13 am
#22
Company Representative, Accorhotels
Original Poster
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
No, the booking is missing from both the Accor website and the app. I have 6 future bookings with Fairmont. 5 are visible on the app and website. I can view all 6 when entering my confirmation number on the Fairmont site. The booking in question falls right in the middle of the date ranges of all my future bookings, so it's not like it's too far in the future to display. I also have another future booking for that same hotel (CMT) that is displaying just fine.
Concerning your missing reservation, do you have the same issue both on desktop and on the app ? As a first step, I invite you to clear your browser's cache and history. If after this operation, it doesn't display your reservation, could you send us your booking reference in MP ?
Don't hesitate if you need any further information and thank you for your patience.
Kind regards,
Amy
Jul 15, 2019, 5:06 pm
#23
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
Thank you, Amy. A PM has been sent with the details of the missing reservation.
Dear CanadaDH,
Concerning your missing reservation, do you have the same issue both on desktop and on the app ? As a first step, I invite you to clear your browser's cache and history. If after this operation, it doesn't display your reservation, could you send us your booking reference in MP ?
Don't hesitate if you need any further information and thank you for your patience.
Kind regards,
Amy
Concerning your missing reservation, do you have the same issue both on desktop and on the app ? As a first step, I invite you to clear your browser's cache and history. If after this operation, it doesn't display your reservation, could you send us your booking reference in MP ?
Don't hesitate if you need any further information and thank you for your patience.
Kind regards,
Amy