Existing bookings currently not visible on web/app.
Jun 28, 2019, 9:52 am
#1
Company Representative, Accorhotels
Original Poster
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Existing bookings currently not visible on web/app.
Dear Members,
We are currently experiencing a technical problem on the visualization of the bookings on the customer account and working hard to repair it as fast as possible.
Thank you for your patience,
Amy
We are currently experiencing a technical problem on the visualization of the bookings on the customer account and working hard to repair it as fast as possible.
Thank you for your patience,
Amy
Jun 28, 2019, 11:22 am
#2
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Excellent first step Amy and Accor.
Now I'm on my phone and I can't see this message in the app - I am also unable to check if the same info appears on the website, which is where it belongs so that everyone who used the function knows what's going on when they can't see their bookings.
Posting it here is good, but will maybe have a reach of 0.001% of all your members.
Now I'm on my phone and I can't see this message in the app - I am also unable to check if the same info appears on the website, which is where it belongs so that everyone who used the function knows what's going on when they can't see their bookings.
Posting it here is good, but will maybe have a reach of 0.001% of all your members.
Jul 1, 2019, 4:17 pm
#3
Join Date: Oct 2013
Location: East coast Australia
Programs: Virgin Gold
Posts: 15
Member advice
I had to spend an hour on the phone last week to find this out. On Friday it will be a 2 week outage. Why not advise members on the app and website as to what is occurring? I have over a dozen bookings up until October, I find it annoying to get the message 'you have no bookings ..yet' when I try to view them. Why not add a banner page to reveal what is happening and save member distress?
Jul 2, 2019, 11:47 am
#4
Company Representative, Accorhotels
Original Poster
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hello Gilbertaue,
Thanks for your reply to our message.
I confirm that the service concerned is already informed and we're currently working on the issue in order to fix it.
We will create a new thread if the problem occurs.
I remain at your disposal,
Amy
Thanks for your reply to our message.
I confirm that the service concerned is already informed and we're currently working on the issue in order to fix it.
We will create a new thread if the problem occurs.
I remain at your disposal,
Amy
Jul 2, 2019, 9:07 pm
#5
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
I think you may have misunderstood.
Problems happen.
Why does Accor not have a banner on the website that says for example:
"We are facing issues with our website at the moment and logins may be effected" or
"Current bookings may not be visible at the moment as there is a system issue. Rest assured that all your bookings are safe. Please refer to your booking acknowledgement email as confirmation"
etc
Jul 2, 2019, 11:25 pm
#6
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Why does Accor not have a banner on the website that says for example:
"We are facing issues with our website at the moment and logins may be effected" or
"Current bookings may not be visible at the moment as there is a system issue. Rest assured that all your bookings are safe. Please refer to your booking acknowledgement email as confirmation"
etc
"We are facing issues with our website at the moment and logins may be effected" or
"Current bookings may not be visible at the moment as there is a system issue. Rest assured that all your bookings are safe. Please refer to your booking acknowledgement email as confirmation"
etc
Jul 4, 2019, 6:38 pm
#7
Join Date: Oct 2013
Location: East coast Australia
Programs: Virgin Gold
Posts: 15
2 weeks now
After 2 weeks it must be getting hard to keep this secret. Too many members now affected. The absence of anything on the website or app might just indicate this will be the way things are under ALL. Website was average at best before $$$ started to be diverted in PSG, looks like it will get worse. (and I don't like soccer)
Jul 10, 2019, 12:42 am
#10
Join Date: Oct 2013
Location: East coast Australia
Programs: Virgin Gold
Posts: 15
Almost 3 weeks
I read your response Baggy, I am still in the same position, so I tried loading the app onto a completely new device. But situation unchanged...' you have no bookings to display. A comfy bed awaits.....' etc.
No response from the website, app or concierge on here as to how far away a resolution is.
Plenty of noise about how brilliant the ALL program will be, but this issue is just about forgotten or non-existent it seems.
The issue impacts on members who stay the most; do they really think their silence to this issue will encourage those multiple bookers to continue on the Accor journey?
No response from the website, app or concierge on here as to how far away a resolution is.
Plenty of noise about how brilliant the ALL program will be, but this issue is just about forgotten or non-existent it seems.
The issue impacts on members who stay the most; do they really think their silence to this issue will encourage those multiple bookers to continue on the Accor journey?
Jul 10, 2019, 5:41 pm
#14
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
Mine aren't all back. There is one still missing from the Accor site. So, while the system may now be back to it's normal state, it's by no means working correctly. Just normal standard for Accor IT.