Accor customer survey - what a dumpster fire
Jul 21, 2019, 6:11 am
#16
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,904
Jul 21, 2019, 6:35 am
#17
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
I got the survey invitation at the end of June, but did not get the 500 pt survey invitation that people have been receiving recently.
I am short 175 pts for a redemption. Does Accor have any survey partners where I can pick up 175 pts at no cost? (I checked eRewards, but no go.) Any other suggestions would be greatly appreciated.
I am short 175 pts for a redemption. Does Accor have any survey partners where I can pick up 175 pts at no cost? (I checked eRewards, but no go.) Any other suggestions would be greatly appreciated.
Jul 23, 2019, 3:37 am
#19
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
Even with the correct name, I still this
Amy, can you update your relevant team? I think 500 points is not worth our effort. It is more likely 50,000 points with all the stress level they have created....
Thank you for participating in our survey today.
Unfortunately, the portion of the survey you qualify for has been filled already. This happens from time to time and we appreciate your willingness to participate.
We hope you will be able to participate in our next online study.
Unfortunately, the portion of the survey you qualify for has been filled already. This happens from time to time and we appreciate your willingness to participate.
We hope you will be able to participate in our next online study.
Aug 12, 2019, 3:48 am
#20
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,
I inform your that all your feedbacks have been transmitted to the concerned team.
Sorry again for the inconvenience and thank you for your contributions.
Best regards,
Amy
I inform your that all your feedbacks have been transmitted to the concerned team.
Sorry again for the inconvenience and thank you for your contributions.
Best regards,
Amy
Aug 12, 2019, 12:15 pm
#21
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,227
What tiny proportion of the population do they allow to do them? Should we just always delete them in future, knowing that they'll never pay us the points anyhow?
Aug 12, 2019, 9:11 pm
#22
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
Hi Amy,
Till now I have still not received any points? It's been almost a month. I hope instead of feedback being transmitted, you can actually follow up on the missing points.
Thanks
