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Victory House London, MGallery by Sofitel [no longer an Accor hotel]

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Victory House London, MGallery by Sofitel [no longer an Accor hotel]

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Old Feb 17, 2018, 11:39 am
  #1  
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Join Date: Jul 2012
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Victory House London, MGallery by Sofitel [no longer an Accor hotel]
Hi
Has anyone stayed here?
This opened quite late after it's original planned opening in Q2 last year.

I have booked for late March - interested if anyone has stayed - if not will write up a report once I get back!
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Old Mar 20, 2018, 4:33 am
  #2  
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Booked for April
Originally Posted by craigc
Hi
Has anyone stayed here?
This opened quite late after it's original planned opening in Q2 last year.

I have booked for late March - interested if anyone has stayed - if not will write up a report once I get back!

I have just booked for a stay in early May

Will let you know how we get on.

It was difficult to get reply from hotel via e mail. The booking process has taken 3 weeks. I asked a few questions before I booked.
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Old Mar 20, 2018, 5:50 pm
  #3  
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I just arrived - they gave me a double upgrade to a Deluxe Suite and there are various minibar snacks/items for free.
The room is not that big even though it is very comfy and I look forward to the breakfast tomorrow.
Will report back after stay.
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Old Mar 21, 2018, 5:56 am
  #4  
IMH
 
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Originally Posted by craigc
I just arrived - they gave me a double upgrade to a Deluxe Suite and there are various minibar snacks/items for free.
Nice upgrade. Enjoy your stay and we look forward to your report!
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Old Mar 21, 2018, 6:49 am
  #5  
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Originally Posted by IMH
Nice upgrade. Enjoy your stay and we look forward to your report!
with a minimum of 50 pictures
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Old Mar 23, 2018, 9:53 am
  #6  
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Overall great stay at MGallery Victory House London

Victory House Leicester Square

Map| 1 Review | 100% Recommended

Victory House Leicester Square

14 Leicester Place London, England WC2H 7BZ

RecommendedLiked: LocationServiceFoodAmenitiesRoom

Overall great stay at MGallery Victory House London (7 Photos)

Victory House Leicester Square

Check In

Check in was smooth and was awarded a double upgrade due to Platinum memebrship

 

Room

The room was great if a bit small - good bathroom with Co Bigelow toiletries.

IMG_20180321_183854.jpgIMG_20180321_183916.jpgIMG_20180321_183923.jpgIMG_20180321_183928.jpgIMG_20180321_183942.jpgIMG_20180321_183948.jpgIMG_20180322_070813.jpg

 

Dining

I had breakfast all three mornings.

There is a decent buffet selection, the staff come and take your coffee order and offer a hot item from the menu - mostly egg-based dishes (4 or 5 to choose from)

 

Overall

The location is great BUT the surrounding clubs and noise of Leicester Square can prove a problem.  I was on 5th floor and still heard the noise from the club on my second night and really the windows are not thick enough to compensate.

I wrote a complaint but yet to hear - will update if I do.

Read on Expert Hotel Reviews
Overall great stay at MGallery Victory House London

Would you like to write a review on the Victory House Leicester Square?

No, thank you.
Yes
gilbertaue and IMH like this.
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Old Mar 23, 2018, 11:24 am
  #7  
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
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Thanks for the review craigc but if that's a double upgrade how small would your regular room be?
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Old Mar 23, 2018, 4:10 pm
  #8  
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Thanks for this review craigc. What was the room category you were upgraded to ?
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Old Mar 23, 2018, 4:12 pm
  #9  
IMH
 
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Originally Posted by Goldorak
Thanks for this review craigc. What was the room category you were upgraded to ?
I'm guessing it was something like a Deluxe Suite.

Originally Posted by craigc
I just arrived - they gave me a double upgrade to a Deluxe Suite [...]
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Old Mar 23, 2018, 4:23 pm
  #10  
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Originally Posted by IMH
I'm guessing it was something like a Deluxe Suite.
Sorry, I was looking into the review and did not notice that craigc mentioned it in another post before.
It is really small for a Deluxe suite.
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Old Mar 25, 2018, 7:03 am
  #11  
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Just to update...
I received a reply today that was very comprehensive and also offered a partial refund.
I appreciated the sincerity of the email and the gesture was a good level.
​​​
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Old Mar 25, 2018, 8:08 am
  #12  
IMH
 
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Originally Posted by craigc
I received a reply today that was very comprehensive and also offered a partial refund.​​​
To clarify: this was in respect of the noise, right? I can't see anything else in your review that could lead to an offer of compensation (although of course anyone who pays for a "Deluxe Suite" is unlikely to be impressed).
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Old Mar 25, 2018, 10:54 am
  #13  
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Correct - the noise kept me up for one night.
The rest of my stay was great and the staff really make the hotel.
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Old Mar 25, 2018, 2:37 pm
  #14  
 
Join Date: May 2016
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I was considering booking this hotel, but became a bit worried with this noise issue. Would you say it was an isolated incident or is it bound to happen again? Maybe they should change the windows?
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Old Mar 25, 2018, 2:47 pm
  #15  
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They have advise they are changing the windows - you can ask for a room not facing LSq the corner rooms are best to avoid - rest should be fine.

It was only one night out of the four I was there and they have confirmed they are improving the windows in near future.
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