ALL - Accor Live Limitless (to replace Le Club from 2020)
Feb 21, 2019, 8:58 am
#16
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Accor might think they're teasing and exciting us, but right now all they've done is create massive uncertainty about the future of their programme. Crazy.
Feb 21, 2019, 9:10 am
#17
Join Date: Dec 2010
Location: Asia
Programs: Star Alliance Gold, Marriott / SPG PLAT Premier, USELESS Accor Plus PLAT
Posts: 165
Rule of thumb, never have any expectation of Accor and you will not be that disappointed.
I thought that I can finally give up Accor Platinum status after 10 years until the emergence of this teaser thread.
Feb 21, 2019, 9:40 am
#18
Join Date: Feb 2012
Location: Amsterdam
Programs: A3, BA, OZ,
Posts: 1,099
Honestly, the complete lack of detail means the thing I am focusing most on is the name. What an awful name for a loyalty programme. Accor Live Limitless seems like a magician's show in Las Vegas.
Feb 21, 2019, 9:52 am
#19
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Very interesting name.
I wonder if the people responsible for Marriott Bonvoy work with Accor as well
Name aside,
I would be interesting with the new tier benefit ... Accor Ambassador ?
And also if there any devaluation from current tier benefits
I wonder if the people responsible for Marriott Bonvoy work with Accor as well
Name aside,
I would be interesting with the new tier benefit ... Accor Ambassador ?
And also if there any devaluation from current tier benefits
Feb 21, 2019, 10:15 am
#20
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Having had the day to reflect on the albeit limited information available here are some intial thoughts:
1. Far too early announce the change. I am not sure what is to be gained from this. The start date is January 2020 and now I do not know what I will renew (if I do) to as Platinum (unlikely I qualify for some la-de-da super elite status).
2. Changes to tiers: At the moment there is precious little difference between Gold and Platinum. This is made worse by the very uneven implementation at hotel level. The constant begging and reminding wears very thin. Will this change, can this change? I have my doubts. Brand standards and enforcement are not Accor's strength. Also I do not really like these "super aspirational, semi secret status levels" some programmes have. It just smacks of, dare I say, American elitism. But again this is just me.
3. Experiences: call me old fashioned but I am a member of a hotel loyalty programme to make my hotel stays better. I personally care very little about "experiences". But then again I am not a millennial...
4. Long term loyalty: I sincerely hope that those of us who were loyal for more than 10 years will finally see some movement in that regard. Haven't we suffered enough? From Sofitel Privilége to A-Club, Le Club Accorhotels to ALL, it has been a rocky road. I know Accor HQ are aware of this. Time to give back n'est-ce pas?
5. Programme partners: Accor want to integrate onefinestay and restaurants into ALL. Fine, then make them status earning, after all I am paying Accor money. onefinestay is a hotch potch of offers with a very limited geographical scope. Restaurants (which are attached to hotels) need to up their game. At the moment the info on restaurants is at best limited, very few would be destinations in their own right. Most listings contain no information, nor can they be easily booked online.
6. New brands: I gather some will be added this year. The fact that with some brands only some properties are included is very confusing (Banyan Tree and Rixos)
7. Language: Please tone down the PR/consultants language.
8. Back to basics: Customer service and IT infrastructure. None of this will make an iota of a difference if these two areas are not improved massively.
Again these are just some first thoughts based on the scarce information available. I reserve my opinion until more becomes available.
1. Far too early announce the change. I am not sure what is to be gained from this. The start date is January 2020 and now I do not know what I will renew (if I do) to as Platinum (unlikely I qualify for some la-de-da super elite status).
2. Changes to tiers: At the moment there is precious little difference between Gold and Platinum. This is made worse by the very uneven implementation at hotel level. The constant begging and reminding wears very thin. Will this change, can this change? I have my doubts. Brand standards and enforcement are not Accor's strength. Also I do not really like these "super aspirational, semi secret status levels" some programmes have. It just smacks of, dare I say, American elitism. But again this is just me.
3. Experiences: call me old fashioned but I am a member of a hotel loyalty programme to make my hotel stays better. I personally care very little about "experiences". But then again I am not a millennial...
4. Long term loyalty: I sincerely hope that those of us who were loyal for more than 10 years will finally see some movement in that regard. Haven't we suffered enough?
From Sofitel Privilége to A-Club, Le Club Accorhotels to ALL, it has been a rocky road. I know Accor HQ are aware of this. Time to give back n'est-ce pas?5. Programme partners: Accor want to integrate onefinestay and restaurants into ALL. Fine, then make them status earning, after all I am paying Accor money. onefinestay is a hotch potch of offers with a very limited geographical scope. Restaurants (which are attached to hotels) need to up their game. At the moment the info on restaurants is at best limited, very few would be destinations in their own right. Most listings contain no information, nor can they be easily booked online.
6. New brands: I gather some will be added this year. The fact that with some brands only some properties are included is very confusing (Banyan Tree and Rixos)
7. Language: Please tone down the PR/consultants language.
8. Back to basics: Customer service and IT infrastructure. None of this will make an iota of a difference if these two areas are not improved massively.
Again these are just some first thoughts based on the scarce information available. I reserve my opinion until more becomes available.
Last edited by starflyergold; Feb 21, 2019 at 10:22 am
Feb 21, 2019, 10:23 am
#21
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Hope in a dedicated credit card...possibly requestable in Italy also ...
it would be something really great and different from other hotel chains for those living in Europe
it would be something really great and different from other hotel chains for those living in Europe
Feb 21, 2019, 10:28 am
#22
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
starflyergold - I completely agree. Reading the Accor email this morning was a waste of my time. Far too early to announce this change, offering no specifics. All PR. Please concentrate on customer service. 
Feb 21, 2019, 12:08 pm
#24
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
Well accor should bring out all the Information within the next 2-4 months as how do I know what I am qualifying for in 2020 if I earn, 10,000 status,14,000 status or 20,000 status points this year. It would be better they didn't say anything at all until they could give us all or most of the info.
I agree that plat really offers not much more for us over gold members and hence why I am/was (not sure with changes happening) going to be okay going down to gold for a year in 2021. So here is hoping plat gets 1 or 2 extra perks and then a status higher with a decent addition.
Maybe it Would be best to have this for gold/plat and super plat?
1 level upgrade (up to max junior suite level)-for gold members.
2 level upgrade (Excluding the presidential suites). -for plats.
3 level upgrade for super plats (Assuming this is a very limited number of people.)
Anyway I stop thinking and waiting. There is definately the chance that plat and gold could get reduced benefits as well but hyped up by Accor.
I also don't care too much for experiences.
I agree that plat really offers not much more for us over gold members and hence why I am/was (not sure with changes happening) going to be okay going down to gold for a year in 2021. So here is hoping plat gets 1 or 2 extra perks and then a status higher with a decent addition.
Maybe it Would be best to have this for gold/plat and super plat?
1 level upgrade (up to max junior suite level)-for gold members.
2 level upgrade (Excluding the presidential suites). -for plats.
3 level upgrade for super plats (Assuming this is a very limited number of people.)
Anyway I stop thinking and waiting. There is definately the chance that plat and gold could get reduced benefits as well but hyped up by Accor.
I also don't care too much for experiences.
Feb 21, 2019, 12:27 pm
#25
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum
Posts: 485
I e only recently bed an email from Accor Plus so far, and it was the most confusing email that I’ve ever received from Accor. Made no sense,and didn’t really say anything.
On the name: is it “Live” as in “I want to Live until this is introduced” or is it “I want to watch this crash and burn Live”??
the name is ridiculous. Maybe it’s “All of the above”
i like their promise though:
To me, it actually sounds like they are looking at some of the really profitable airline frequent flyer programs that have moved beyond just flying (ie Qantas), and trying to see if they can match, or complete, with them.
On the name: is it “Live” as in “I want to Live until this is introduced” or is it “I want to watch this crash and burn Live”??
the name is ridiculous. Maybe it’s “All of the above”
i like their promise though:
- New Identity and Branding
The way you interact with us will become simpler, with ALL being the one home for everything. To smooth your journey from beginning to end.
To me, it actually sounds like they are looking at some of the really profitable airline frequent flyer programs that have moved beyond just flying (ie Qantas), and trying to see if they can match, or complete, with them.
Feb 21, 2019, 12:50 pm
#26
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,610
Silly me. I thought Accor provided a place to sleep. If I wanted an “experience”, I’d try my luck with the crowd downstairs at the bar.
Feb 21, 2019, 3:57 pm
#29
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
It would take a miraculous change for me to really want to invest my hotel stays into Accor. There's something about the brand I just do not like, and the current programme is just dreadful. My small flirtation with Accor led to me leaving quickly and once a client is lost it is difficult to get that client back again. I'm surprised many of these companies don't wake up to this.
