Accor Hotels in Malaysia

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Old May 29, 19, 4:12 pm   -   Wikipost
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Last edit by: jiunsoh
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Update 2019-05-30 by jiunsoh:
Pullman Bangsar will stay as AccorHotels. This hotel now reserved parking lots for Platinum member.

Update 2019-05-18 by jiunsoh:
Pullman Bangsar may leave accorhotels group 1st June 2019. The property owner may rebrand it to other chain.

Update 2019-04-21 by jiunsoh:
Mercure Shaw Parade is now installing bath gel dispenser at their bathroom, to replace bottled bath amenities.
Starting April 2019, the new issued Accorplus complementary buffet voucher has removed Sofitel Damansara, so Pullman KLCC is the only place Accorplus member can redeem their buffet voucher.


Update 2019-02-18 by jiunsoh:
Sofitel Damansara club lounge now has a corner specially for guest with kids.

Update 2019-02-05 by jiunsoh:
Sofitel Damansara updated new policies for lounge access, dress code should be smart casual, and only allow guest 12yr old above.
They also adjusted the time of afternoon tea and happy hour, both sessions moved 30min earlier
Afternoon tea: 1430 - 1630
Happy hour: 1730 - 1930 (they also improved their happy hour food offering)

Banyan tree Kuala Lumpur,
The Bake (lobby cafe) updated accorplus discount policy, they still allow up to 50% discount for dine-in, but no more discount for take away.
Altitude (cafe bar located at level 53) allow accorplus up to 50% for afternoon tea set, normal price MYR 98 / pax which includes free flow of coffee and tea.
Normally accorplus 50% discount only applicable at main restaurant, while cafe and bar get only 15% discount. Maybe banyan tree is still new to the program so they unaware of this, so they might change again anytime soon.




Update 2019-01-28 by jiunsoh:
Novotel Kuala Lumpur City Center started major renovation since November-2018, targeting to complete first phase by June 2019.
There is no executive lounge during these period, but they still serve happy hour at level 1 Qing Zhen chinese restaurant, 5:30 - 7:30pm.

Pullman Putrajaya will exit Accor Group after 28-Feb-2019, according to their staff they will close 4 months, rebrand to Hilton.

Pullman Kuala Lumpur City Center, starting 1-feb-2019, RED Chinese restaurant will only provide 20% flat rate discount for A+ member, their staff told me this change will be permanent.

Mercure Selangor Selayang, this hotel used to have a executive lounge that allow premier floor guest, Gold and Platinum to access, but they decided to close it few months ago.
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Old Jan 28, 19, 4:57 am
  #1  
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Accor Hotels in Malaysia

This thread created for all Malaysia hotels discussion




then there are some new hotels opening / joining

18) ibis Kuala Lumpur City Centre Hotel
Economy 684 rooms
32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR
Tel: (+60)327783333 Email: [email protected]

19) Mercure Penang Beach
Midscale 220 rooms
05 Jalan Tanjung Bungah, 11200 TANJUNG BUNGAH, PENANG
Tel: +604 3718888 Email: [email protected]

20) Banyan Tree Kuala Lumpur Hotel and Residence
Luxury | 55 rooms
02 Jalan Conlay, 50450 KUALA LUMPUR
Tel: (+60)3 21131888 | Email: [email protected]

21) PAVILION HOTEL KUALA LUMPUR MANAGED BY BANYAN TREE
Luxury | 325 rooms
170 Jalan Bukit Bintang, 50450 KUALA LUMPUR
Tel: (+60)3 21172888 | Email: [email protected]

22) ibis Styles Johor Iskandar Puteri (Opening April 2019)
Economy 152 rooms
1 Nusa Sentrum Complex
Jalan SiLC 2, Kawasan Perindustrian SILC, 79200 Nusajaya, Johor
Tel: +607 5539847 Email:


____________________

Executive Lounge - Access policy for children below age of 12 year old (accompanying by adult).
  • PULLMAN BANGSAR - no children during happy hour. other time ok.
  • PULLMAN KL CITY CENTER - strictly no children all day
  • SOFITEL DAMANSARA - no restriction, hotel reserved a special area for family with children.
  • NOVOTEL KL CITY CENTER - no restriction, but lounge closed for renovation. they currently running happy hour using restaurant at level 1.
  • PAVILION HOTEL by BANYAN TREE - they have a lounge but not open yet

Last edited by jiunsoh; Feb 18, 19 at 3:16 am
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Old Jan 28, 19, 5:08 am
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Novotel Kuala Lumpur City Center started major renovation since November-2018, targeting to complete first phase by June 2019.
There is no executive lounge during these period, but they still serve happy hour at level 1 Qing Zhen chinese restaurant, 5:30 - 7:30pm.

Pullman Putrajaya will exit Accor Group after 28-Feb-2019, according to their staff they will close 4 months, rebrand to Hilton.

Pullman Kuala Lumpur City Center, starting 1-feb-2019, RED Chinese restaurant will only provide 20% flat rate discount for A+ member, their staff told me this change will be permanent.

Mercure Selangor Selayang, this hotel used to have a executive lounge that allow premier floor guest, Gold and Platinum to access, but they decided to close it few months ago.

Last edited by jiunsoh; Jan 28, 19 at 5:30 am
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Old Feb 5, 19, 3:06 am
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Sofitel Damansara updated new policies for lounge access, dress code should be smart casual, and only allow guest 12yr old above.
They also adjusted the time of afternoon tea and happy hour, both sessions moved 30min earlier
Afternoon tea: 1430 - 1630
Happy hour: 1730 - 1930 (they also improved their happy hour food offering)

Banyan tree Kuala Lumpur,
The Bake (lobby cafe) updated accorplus discount policy, they still allow up to 50% discount for dine-in, but no more discount for take away.
Altitude (cafe bar located at level 53) allow accorplus up to 50% for afternoon tea set, normal price MYR 98 / pax which includes free flow of coffee and tea.
Normally accorplus 50% discount only applicable at main restaurant, while cafe and bar get only 15% discount. Maybe banyan tree is still new to the program so they unaware of this, so they might change again anytime soon.




Last edited by jiunsoh; Feb 5, 19 at 3:33 am
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Old Feb 18, 19, 2:50 am
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Hi Jiunsoh ,. . . this is a really useful thread for KL regulars and visitors.

I was wondering, if you have time, could you possibly update the wiki with the Club Lounge children access rules at least for the Club Lounges in KL (and later for Malaysia as a whole if regional Lounge policies are known) ??

My understanding is that in KL only the following Accor hotels operate Club/Executive etc Lounges:

(In brackets I will put my recollection (from personal Stays and recent postings by other FTers) of current policies although I may well be wrong and the situation in each hotel may still be fluid as guests are generally divided on this issue.)

Novotel KLCC (open to anybody at any time, although the actual new Lounge is closed for renovation at this time)

Pullman Bangsar (only children above 12 ? or is this only for Cocktails ?)
Pullman KLCC (only children above 12 ? or is this only for Cocktails ?) (I just saw your reply to my question regarding this hotel after I posted this . . . thank you)

Pavilion Hotel Managed by Banyan Tree (I have no idea)

Sofitel Damansara (open to anybody at any time but families will supposedly be asked to sit in a small designated area at the back . . .my guess is that with no written policy this designated area policy will be unworkable as it is far too small)

KL seems to have enough hotels to offer Accor guests a choice of Lounge preference if different hotels set different rules.

Last edited by Kobetraveller; Feb 18, 19 at 3:15 am
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Old Feb 18, 19, 3:23 am
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Originally Posted by Kobetraveller View Post
Hi Jiunsoh ,. . . this is a really useful thread for KL regulars and visitors.

I was wondering, if you have time, could you possibly update the wiki with the Club Lounge children access rules at least for the Club Lounges in KL (and later for Malaysia as a whole if regional Lounge policies are known) ??

My understanding is that in KL only the following Accor hotels operate Club/Executive etc Lounges:

(In brackets I will put my recollection (from personal Stays and recent postings by other FTers) of current policies although I may well be wrong and the situation in each hotel may still be fluid as guests are generally divided on this issue.)

Novotel KLCC (open to anybody at any time, although the actual new Lounge is closed for renovation at this time)

Pullman Bangsar (only children above 12 ? or is this only for Cocktails ?)
Pullman KLCC (only children above 12 ? or is this only for Cocktails ?) (I just saw your reply to my question regarding this hotel after I posted this . . . thank you)

Pavilion Hotel Managed by Banyan Tree (I have no idea)

Sofitel Damansara (open to anybody at any time but families will supposedly be asked to sit in a small designated area at the back . . .my guess is that with no written policy this designated area policy will be unworkable as it is far too small)

KL seems to have enough hotels to offer Accor guests a choice of Lounge preference if different hotels set different rules.

unfortunately pullman kl city does not allow kids all day, they are very strict.

i updated the main post with lounge access policy, thanks for the input.
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Old Feb 18, 19, 3:26 am
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Originally Posted by jiunsoh View Post

i updated the main post with lounge access policy, thanks for the input.
Thank you to you for your work on this thread.
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Old Feb 18, 19, 5:23 am
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Originally Posted by Kobetraveller View Post
Thank you to you for your work on this thread.
​​​​​​
​​​Pavilion Hotel Managed by Banyan Tree
welcome well behaved children
​​​​​​
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Old Apr 5, 19, 6:08 am
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These three hotels may not be high on the list of FTers' choices if visiting Kuala Lumpur, Malaysia, but offer very comfortable, no frills type accommodation. And they are generous. KL regulars would have already tried them.

I recently completed 2 night Stays in each of them as part of the 6,000/7,500 Point promotion.

Platinum Treatment

Ibis Styles Sri Damansara: early check in at 10 am, upgrade to One Bedroom Suite (not Junior Suite), non-alcoholic Welcome Drink, Fruit Bowl waiting in room

Mercure Shaw Parade: one category upgrade to high Floor Executive room, four carbonated drinks in mini-bar, Welcome Fruit Bowl and Drink, early check in, one a la carte meal per day selected from full restaurant menu for either lunch or dinner

Mercure Selangor Selayang: early check in from 9 am, one category upgrade to corner room on highest floor of hotel (8th floor), four carbonated drinks in fridge, Welcome Fruit Bowl, one a la carte meal delivered to room each day



Mercure Shaw Parade (MSP)
(quite centrally located, 5 minutes walk from a big shopping mall, about 15 minutes walk to one of the central shopping locations and four big Accor hotels: Banyan Tree, Novotel, Pullman KLCC and Pavilion Hotel Managed by Banyan Tree)


I chose the same Daily Meal on both days. One Welcome drink only.


Ibis Styles Sri Damansara (ISSD)
(a bit further out but right next to a new LRT line which should be completed next year and a LRT Station which looks to be about one minute walk from the hotel when completed.)


Welcome Fruit

Living Area of Suite


Mercure Selangor Selayang (MSS)
(again a bit further out, about 8 floors within a Residential Tower, connected to a rather empty shopping mall with a pharmacy and clinic and some eateries but not much else)


Daily Meal Day 1 with Welcome Drink

Daily Meal Day 2 (Grilled Chicken with Pasta) with Welcome Drink



The latter two hotels share the same owner and GM. My personal feeling is that they are very well managed with extremely courteous staff doing their best. Not a large number of staff though. MSP is also very well managed and has a lobby bar and cafe in addition to its buffet restaurant. Both Mercures have pools.

KL has excellent internet infrastructure so a bit disappointing that both ISSD and MSP offer standard speeds of a maximum of 2 Mbps. MSP will upgrade Platinum (and other ?) guests to 5 Mbps.

On the other hand, at MSS my old iPhone SE constantly got speeds of around 220 Mbps, while my old lap top seemed to peak at around 80 Mbps.

Both Mercures serve very decent breakfast buffets.

ISSD also serves a very decent breakfast buffet by IS standards, and its FIT guest area for breakfast is extremely well regulated.


Three very comfortable, no frills, well managed, friendly hotels. Location needs to be considered depending on one’s objectives.

Last edited by Kobetraveller; Apr 5, 19 at 6:08 pm
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Old Apr 21, 19, 9:08 am
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Mercure Shaw Parade

2 months ago, the hotel started to switch their bath amenities at privileged room to an unknown brand name "classic". My understanding is this unknown brand was actually for standard room, while their privileged room stocked with mercure amenities. Hotel explanation was they running low on Mercure amenities, but they can still provide it upon request.


starting this month, noticed that they installed bath gel dispenser at privileged room! No more bottled amenities.


same story, they can still provide those mercure brand amenities upon request.


I dont like the dispenser type, just cant imagine how the housekeeping or previous guest handle the dispenser.
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Old Apr 21, 19, 9:22 am
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very sadly, starting April 2019, the new issued Accorplus complementary buffet voucher (for new signup and renewal) has removed Sofitel Damansara, so now Pullman KLCC is the only place Accorplus member can redeem their buffet voucher.

Accorplus Malaysia is losing their ground in recent years, 2 years ago Pullman Bangsar decided to pull out from accepting accorplus voucher, and then this year Pullman KLCC chinese restaurant stop providing standard accorplus discount, and now Sofitel not accepting buffet voucher.
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Old Apr 23, 19, 2:01 am
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Originally Posted by jiunsoh View Post
very sadly, starting April 2019, the new issued Accorplus complementary buffet voucher (for new signup and renewal) has removed Sofitel Damansara, so now Pullman KLCC is the only place Accorplus member can redeem their buffet voucher.

Accorplus Malaysia is losing their ground in recent years, 2 years ago Pullman Bangsar decided to pull out from accepting accorplus voucher, and then this year Pullman KLCC chinese restaurant stop providing standard accorplus discount, and now Sofitel not accepting buffet voucher.
That's a surprise. I think you meant the Complimentary Lunch & Dinner for 2 vouchers? I've dined at the Sofitel Damansara more times than I care to remember (as wife and I have a set of vouchers each) as they provide best value for these vouchers. But I've stopped subscribing to Accor Plus this year. I remember I did redeem the voucher at Pullman Bangsar once and didn't realize they don't accept them anymore. The Pullman KLCC Chinese restaurant has always been difficult since the rebranding from Prince as they do restrict items on the menu as non-discount items, so not a surprise.

By the way, is the Pavilion Hotel by Bayan Tree participating?
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Old Apr 23, 19, 3:26 am
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Originally Posted by RJ77 View Post
That's a surprise. I think you meant the Complimentary Lunch & Dinner for 2 vouchers? I've dined at the Sofitel Damansara more times than I care to remember (as wife and I have a set of vouchers each) as they provide best value for these vouchers. But I've stopped subscribing to Accor Plus this year. I remember I did redeem the voucher at Pullman Bangsar once and didn't realize they don't accept them anymore. The Pullman KLCC Chinese restaurant has always been difficult since the rebranding from Prince as they do restrict items on the menu as non-discount items, so not a surprise.

By the way, is the Pavilion Hotel by Bayan Tree participating?
yes, the complementary dinner & lunch voucher

pavilion hotel name is not in the voucher, but they do provide standard a+ discount.
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Old May 18, 19, 3:44 am
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Pullman Bangsar may leave accorhotels group 1st June 2019. The property owner may rebrand it to other chain.

I called the hotel to ask what will happen to my upcoming booking, but they cant answer until things become official, they are still waiting for instruction / guideline from management. I was told i might get refund or transfer to nearby accor property.

Last edited by jiunsoh; May 18, 19 at 3:49 am
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Old May 18, 19, 7:35 am
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Unfortunately there aren’t properties at Perenthian/Redang/all islands on east coast

same problem at all other hotel chains

there would be a lot of “old” and “need renewals” properties in that area to invest on, in one of the most beautiful sea of the world
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Old May 18, 19, 1:35 pm
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Any experience with Mercure Kota Kinabalu City Centre? We will spend 3 nights there in July.
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