New 2019 Accor French Welcome Drink Policy (updated in 2020)
Jan 7, 2019, 12:25 pm
#1
Original Poster
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,141
New 2019 Accor French Welcome Drink Policy (updated in 2020)
Just stayed in a Mercure in north France where we have previously stayed, and received in the past two welcome drinks for wine or cocktails etc
Now they say they can only give out a small beer or soft drink for one person due to an Accor undercover visit and reprimand.
Lady at reception was upset about it, but said nothing she could do as it is now an Accor stipulation, even though the hotel paid for the drink !
Seems things going backwards. It is still a very nice hotel, and I do not want to mention its name incase we get the hotel into more trouble ....
Now they say they can only give out a small beer or soft drink for one person due to an Accor undercover visit and reprimand.
Lady at reception was upset about it, but said nothing she could do as it is now an Accor stipulation, even though the hotel paid for the drink !
Seems things going backwards. It is still a very nice hotel, and I do not want to mention its name incase we get the hotel into more trouble ....
Jan 7, 2019, 12:54 pm
#2
Join Date: Nov 2017
Programs: Accor Gold, Best Western Platinum, IHG Gold, Thalys Gold, Hertz President's Circle
Posts: 84
Just stayed in a Mercure in north France where we have previously stayed, and received in the past two welcome drinks for wine or cocktails etc
Now they say they can only give out a small beer or soft drink for one person due to an Accor undercover visit and reprimand.
Lady at reception was upset about it, but said nothing she could do as it is now an Accor stipulation, even though the hotel paid for the drink !
Seems things going backwards. It is still a very nice hotel, and I do not want to mention its name incase we get the hotel into more trouble ....
Now they say they can only give out a small beer or soft drink for one person due to an Accor undercover visit and reprimand.
Lady at reception was upset about it, but said nothing she could do as it is now an Accor stipulation, even though the hotel paid for the drink !
Seems things going backwards. It is still a very nice hotel, and I do not want to mention its name incase we get the hotel into more trouble ....
Jan 7, 2019, 1:17 pm
#3
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Nothing new ... the French are brilliant and beautiful outside France but always give the worst service at their own home ...
it can makes sense, considering French masochism between themselves 😃
it can makes sense, considering French masochism between themselves 😃
Jan 7, 2019, 1:43 pm
#4
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,803
Whoaa ... reprimanded by being good to customer, and possibly increase customer satisfaction and improve occupancy ?
I wonder if Accor in the business of providing hotel room or prison cell
I wonder if Accor in the business of providing hotel room or prison cell
Jan 7, 2019, 2:15 pm
#5
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Just stayed in a Mercure in north France where we have previously stayed, and received in the past two welcome drinks for wine or cocktails etc
Now they say they can only give out a small beer or soft drink for one person due to an Accor undercover visit and reprimand.
Lady at reception was upset about it, but said nothing she could do as it is now an Accor stipulation, even though the hotel paid for the drink !
Seems things going backwards. It is still a very nice hotel, and I do not want to mention its name incase we get the hotel into more trouble ....
Now they say they can only give out a small beer or soft drink for one person due to an Accor undercover visit and reprimand.
Lady at reception was upset about it, but said nothing she could do as it is now an Accor stipulation, even though the hotel paid for the drink !
Seems things going backwards. It is still a very nice hotel, and I do not want to mention its name incase we get the hotel into more trouble ....
Jan 8, 2019, 12:34 am
#6
Original Poster
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,141
Was told it was Accor ....
Now at a French Ibis ... welcome drink ONE person. ( We always got two drinks at Ibis in France last year )
Doing a long road trip so will update
Now at a French Ibis ... welcome drink ONE person. ( We always got two drinks at Ibis in France last year )
Doing a long road trip so will update
Jan 8, 2019, 12:52 am
#7
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 966
Well it's not something new in France : Accor's website says "Welcome drink Enjoy a complimentary welcome drink. Available for you and registered guests staying in your room (except in France). Different beverages are offered, depending on the hotel brand. The voucher you receive from the hotel lists full details" '
But some hotels in France do give more than one welcome drink.
But some hotels in France do give more than one welcome drink.
Jan 8, 2019, 1:22 am
#8
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
Well it's not something new in France : Accor's website says "Welcome drink Enjoy a complimentary welcome drink. Available for you and registered guests staying in your room (except in France). Different beverages are offered, depending on the hotel brand. The voucher you receive from the hotel lists full details" '
But some hotels in France do give more than one welcome drink.
But some hotels in France do give more than one welcome drink.
Jan 8, 2019, 3:49 am
#9
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Jan 8, 2019, 2:05 pm
#12
Join Date: Nov 2013
Programs: LeClubAccorhotels Platinum, M&M FTL
Posts: 578
Well, I also noticed the remark on Accor's website as posted above, so this is certainly not just the hotel's discretion.
That said, I am relieved to learn that this is the gist of it, as seeing the thread title I was worried we are now supposed to get the hotel a drink when checking in.
That said, I am relieved to learn that this is the gist of it, as seeing the thread title I was worried we are now supposed to get the hotel a drink when checking in.
Jan 9, 2019, 12:23 pm
#14
Original Poster
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,141
Umm ... It is beginning to look like it could be the hotel .... as we have now received two welcome drinks from two more hotels
Hotel Mercure Le President Biarritz Centre
and
Hôtel Mercure Biarritz Centre Plaza
Hotel Mercure Le President Biarritz Centre
and
Hôtel Mercure Biarritz Centre Plaza