Wrong status at hotel - does this happen often?
Dec 27, 2018, 10:58 pm
#1
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Original Poster
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Wrong status at hotel - does this happen often?
Checked into the Pullman Sydney Hyde Park and I asked about the executive lounge. Check in desk said it’s only available to platinum members. I showed her my electronic card in the app and she said “oh we don’t have that status. I’ll update it now.”
Later when they delivered my amenity there was a printed card welcoming me as a gold member.
So does this happen often? I can understand if they don’t have my status at all, but why would it be wrong? And I have had this status all this year.
Later when they delivered my amenity there was a printed card welcoming me as a gold member.
So does this happen often? I can understand if they don’t have my status at all, but why would it be wrong? And I have had this status all this year.
Dec 27, 2018, 11:10 pm
#2
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Checked into the Pullman Sydney Hyde Park and I asked about the executive lounge. Check in desk said it’s only available to platinum members. I showed her my electronic card in the app and she said “oh we don’t have that status. I’ll update it now.”
Later when they delivered my amenity there was a printed card welcoming me as a gold member.
So does this happen often? I can understand if they don’t have my status at all, but why would it be wrong? And I have had this status all this year.
Later when they delivered my amenity there was a printed card welcoming me as a gold member.
So does this happen often? I can understand if they don’t have my status at all, but why would it be wrong? And I have had this status all this year.
Dec 28, 2018, 12:06 am
#3
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Have you stayed at the property previously on a Gold membership? Perhaps they merged your profiles together and it so happened that the profile with the Gold membership status "won out."
Dec 30, 2018, 9:42 pm
#7
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
Well actually it did happen to me when I checked in at Pullman Legian. I notice the package that they prepared has a Silver sticker when I am a Gold actually.
and yes, I did the booked when I was Silver. But the system should update right
and yes, I did the booked when I was Silver. But the system should update right
Dec 31, 2018, 12:10 am
#8
Join Date: Mar 2016
Location: MEL
Programs: QF GA NZ WN. Accor+ Bonvoy IHC
Posts: 250
Happened to me last week at Grand Mercure K Jakarta. But since that place is a hot mess in every department, I’m not surprised. I sent an email to Accor + 5 days ago asking how this happens - no reply (again, not surprised).
Dec 31, 2018, 1:54 am
#9
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
When the booking downloads into Opera, it will have whatever status you had when you made the booking. It does not automatically update. Some hotels may take the initiative to do a search of memberships and manually update it prior to arrival. But I would recommend contacting the hotel and alerting them of a change in status.
Dec 31, 2018, 2:01 am
#10
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
it is not hotel fault.it should be Accor fault
Dec 31, 2018, 2:03 am
#11
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
When the booking downloads into Opera, it will have whatever status you had when you made the booking. It does not automatically update. Some hotels may take the initiative to do a search of memberships and manually update it prior to arrival. But I would recommend contacting the hotel and alerting them of a change in status.
i Guess Accor won’t be bother of this kind of situation as the percentage should be Low. There are far more issues to handle
Dec 31, 2018, 3:16 am
#12
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
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this issue is also very common with airlines FFP. When you change status with airlines, it is advisable to delete and re-enter the FF number. You cannot do that with hotels, so the best is to e-mail them.
Dec 31, 2018, 7:10 am
#13
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
i understand. But they should refresh the status upon mobile check in
Dec 31, 2018, 8:14 am
#14
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Join Date: Aug 2009
Location: Paris, France
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Jan 7, 2019, 11:40 am
#15
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,110
I had this issue lately. Booked a room as gold, stayed as platinum. I contacted the hotel prior to arrival and yet the registration form stated I’m gold. The receptionist who was checking me in typed his computer and reprinted the form. It still showed my status being gold. Despite that I received all platinum benefits and points were posted correctly.