LeClub App

Old Dec 17, 18, 3:24 pm
  #1  
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LeClub App

Is it just me or is the app saying this and is correct...

'This hotel does not participate in the Le Club AccorHotels Program'

Pretty sure when I booked this current mixture of Mercure and Ibis I picked ones that they counted, and a stay last Wednesday is yet to post (how long is long time before bothering them?)
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Old Dec 17, 18, 3:38 pm
  #2  
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you need to be more precise (which hotel) to have an accurate answer. There has been a couple of bugs for this in the apps or the website, but some hotels do not participate to LCAH (ex : Ibis in China). Points usually appear on your account within a week. Occasionally, it can take a bit longer.
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Old Dec 17, 18, 3:52 pm
  #3  
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Ibis Canning Town London
Mercure Hotel MOA Berlin
Ibis Heathrow ( a previous stay did credit, but app is saying not participating), yes the Ibis on Bath Road at last free bus stop and not the Ibis Styles
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Old Dec 17, 18, 4:50 pm
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I've been seeing that message on the screen for my upcoming stays, but clicking through to the main hotel information page then shows the usual "Le Club benefits" yellow text, so I assume it's a glitch.
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Old Dec 17, 18, 7:47 pm
  #5  
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I am also been seeing this recently in the app for all ten of my upcoming stays. It is definitely a bug, don't worry.
If it is real, my feathers are going to be a little ruffled.
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Old Dec 17, 18, 11:55 pm
  #6  
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Originally Posted by FlyingGarden View Post
Ibis Canning Town London
Mercure Hotel MOA Berlin
Ibis Heathrow ( a previous stay did credit, but app is saying not participating), yes the Ibis on Bath Road at last free bus stop and not the Ibis Styles
No problem. They participate to the program.
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Old Dec 18, 18, 4:32 am
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1st rule with the French is:

donít worry and donít consider what they say, itís always wrong 😃
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Old Dec 19, 18, 2:03 am
  #8  
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Lol

The most recent night posted now and current hotel has the Club branding, so will put it down to the joys of apps
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Old Dec 19, 18, 3:53 pm
  #9  
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Same here - lots of "not participating" but they were and do. App problem.
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Old Dec 19, 18, 11:23 pm
  #10  
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I have also the problem with an Ibis Style in France. The app says not participating, which is obviously wrong. Lots of bugs right now.
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Old Dec 22, 18, 10:19 am
  #11  
 
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I have same problem. there is "this hotel does not participate....." on my booking at Mercure Bangkok Sukhumvit.
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Old Dec 26, 18, 9:04 am
  #12  
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Hi everyone!

We're facing a bug from the application, but hotels like Ibis Canning Town London, Mercure Hotel MOA Berlin and Ibis Heathrow are part of the program .

Can you please share with me some screenshots, so that I can report this bug to our IT service and solve the issue?

Thanks you for your feedbacks and your help

Kind regards,
Amy
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Old Dec 26, 18, 12:12 pm
  #13  
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Originally Posted by AccorHotels Concierge View Post
Hi everyone!

We're facing a bug from the application, but hotels like Ibis Canning Town London, Mercure Hotel MOA Berlin and Ibis Heathrow are part of the program .

Can you please share with me some screenshots, so that I can report this bug to our IT service and solve the issue?

Thanks you for your feedbacks and your help

Kind regards,
Amy
Hello Amy
I can share with you a screenshot for Ibis Style St Malo port, which shows wrongly as non participating to LCAH.


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Old Dec 26, 18, 4:56 pm
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I see the same for the London Pullman.
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Old Dec 26, 18, 7:08 pm
  #15  
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Originally Posted by AccorHotels Concierge View Post
Can you please share with me some screenshots, so that I can report this bug to our IT service and solve the issue?
Kind regards,
Amy
Every single one of my upcoming Accor stays has this bug.

Also, it appears that Angsana properties have the Banyan Tree logo, rather than the Angsana one.










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