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Asking the Obvious - but how do I use my Le Club points?

Asking the Obvious - but how do I use my Le Club points?

Old Dec 5, 18, 11:10 pm
  #1  
Original Poster
 
Join Date: Mar 2012
Location: Omnipresent
Programs: Qantas Platinum, Air New Zealand Gold, Hyatt Globalist, Marriott Platinum, Accor Platinum
Posts: 66
Asking the Obvious - but how do I use my Le Club points?

While I'm a Hyatt/Starwood traveller for the most part, in the last few months I've racked up a large number Le Club points after 100 nights in Accor properties.

I generally don't consider myself to be a novice here...but I am completely unable to work out how to use my points during the online booking process.

I've selected the hotel and selected a rate (in my case, the first option was a dedicated rate) and clicked through to confirm the room. This then takes me to the payment option, but throughout the entire process, there's no points option to reduce the balance. Thought that maybe this is related to the dedicated rate, so tried selecting a flexible rate instead. Again, no option to apply points.

For what it's worth, I've tried to book several properties in Singapore for this weekend and no luck. Grateful for ideas!
Elope is offline  
Old Dec 5, 18, 11:38 pm
  #2  
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Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, UA Mileage plus, Le Club Accorhotels platinum
Posts: 13,942
It’s at the end of the booking process, at the step of giving your CC details. It’s hardly understandable why you don’t see it, even for a flex rate. Are you logged-in to your LCAH account when you book ?
Goldorak is offline  
Old Dec 6, 18, 12:03 am
  #3  
 
Join Date: Sep 2015
Programs: MH Enrich, Accor Plus Platinum
Posts: 474
only certain rates with the "gold coins" icon can pay with reward points



you will get this column and you can choose how much point you wish to burn
jiunsoh is offline  

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