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Received Loyalty Satisfaction Email but website link keeps crashing

Received Loyalty Satisfaction Email but website link keeps crashing

Old Nov 16, 18, 7:46 am
  #1  
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Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
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Received Loyalty Satisfaction Email but website link keeps crashing

Accor really has some issues! If they send me a loyalty satisfaction survey maybe they should make sure that the company they give this to to run actually has the capability to set of a darn website! Got a survey yesterday and all day yesterday it said it was too busy and today it keeps locking up between questions and then won't refresh. Not really a way to fully understand how customers feel about your program and then in addition to that they piss us off with a crappy implementation! I think its a company called Vivaxis which Accor should kick to the curb!
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Old Nov 16, 18, 3:34 pm
  #2  
 
Join Date: Oct 2004
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I assume if you try now, there won't be any problems. It probably crashed because many people were trying to complete the survey at the same time.

I just completed the survey, it took about 15 minutes. It focused on my satisfaction with the LeClub program, and how important certain benefits were to me. I liked that it asked how often the benefits were provided, because that's one of my biggest frustrations with the program: inconsistency in delivery of benefits.
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Old Nov 17, 18, 3:46 am
  #3  
 
Join Date: Feb 2009
Location: Netherlands
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I managed to complete the survey but it took me at least 1.5 hours and I had to reload web pages at least a dozen times. Loading of the screens took so long that in the meantime I was able to do things for work. There is no progression meter shown so you have no clue how many more questions to expect. When I finally got the message that I had completed the survey I made a screen shot of that page which I can use in case the 500 points do not post.
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Old Nov 17, 18, 5:08 am
  #4  
 
Join Date: Jul 2018
Location: Italy
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Good idea to give 500 points for this interview

Just completed it in 20 minutes

I hope someone will manage all the received informations
Dav77 is online now  
Old Nov 17, 18, 9:15 am
  #5  
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Join Date: Oct 2016
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I was not able to get the website to load on my laptop, but I did manage to slowly work through it on my mobile.
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Old Nov 19, 18, 1:35 am
  #6  
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Join Date: Jan 2012
Location: Sunshine Coast, Australia
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Funny, I started the survey on Friday. Ended up forgetting that I had a page loading and left for the weekend. Came back into work this morning and finished it off.

I actually think the website issue was quite appropriate - you’d be shocked if any piece of technology associated with Accor worked properly.
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Old Dec 5, 18, 9:35 am
  #7  
Company Representative, Accorhotels
 
Join Date: Mar 2011
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Dear members,

Many of you have received a loyalty satisfaction survey from us. Unfortunately, here has been a technical problem with the link that prevented you from accessing to the website.
Please be ensured that this problem has now been resolved and you can now participate !
As a kind reminder, the survey is on until December 9th

Kind regards, Amy
AccorHotels Concierge is offline  
Old Dec 5, 18, 9:37 am
  #8  
Accor 10+ BadgeMarriott Contributor Badge
 
Join Date: Jun 2007
Location: ASIA
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Originally Posted by AccorHotels Concierge View Post
Dear members,

Many of you have received a loyalty satisfaction survey from us. Unfortunately, here has been a technical problem with the link that prevented you from accessing to the website.
Please be ensured that this problem has now been resolved and you can now participate !
As a kind reminder, the survey is on until December 9th

Kind regards, Amy
Never received that email....
gilbertaue is offline  
Old Dec 5, 18, 9:59 am
  #9  
 
Join Date: Jul 2018
Location: Italy
Programs: Accor Hotel, Hilton Honors, Emirates, Alitalia, Amex
Posts: 905
Just received today the 500 bonus points for this survey
Dav77 is online now  
Old Dec 5, 18, 10:21 am
  #10  
 
Join Date: Jan 2003
Location: Ontario, Canada
Programs: Westjet Platinum, Fairmont Platinum RIP, Accor Platinum, Marriott Lifetime Silver, HH Diamond
Posts: 1,240
Filled mine out without any difficulty this morning.
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Old Dec 5, 18, 2:28 pm
  #11  
 
Join Date: Jul 2007
Location: Luxembourg
Programs: KLM/AF Platinum for life, IHG Platinum, Accor Platinum
Posts: 994
I received two mails from Accor today (morning and evening) with various specials. The morning one complained something about my credentials were invalid, even though I was logged in. The second one told me that the special had expired, on a mail sent today?!
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