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Incorrect Currency Showing on Existing Reservation

Incorrect Currency Showing on Existing Reservation

Old Nov 13, 18, 2:07 am
  #1  
Original Poster
 
Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH), Marriott Platinum, Accor Silver, AF/KL Silver, Swiss Railway
Posts: 696
Incorrect Currency Showing on Existing Reservation

I have a stay coming up this week at the Ibis Styles in Lucerne, Switzerland.
When I received the reservation confirmation, the charge for the room is listed in Romanian currency,

There is no way to change this.
When I go to My Account settings, one may change the Name, address, etc,,, but there is no field to set the currency for reservations,

The website is not correctly built and this error needs to be corrected.
Gigantor is offline  
Old Nov 13, 18, 4:58 pm
  #2  
 
Join Date: Jan 2008
Location: Europe
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What currency did you make the reservation in, when you booked it ?
Did you use the official accor website ?
est-gratuite is offline  
Old Nov 14, 18, 6:28 am
  #3  
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Join Date: Aug 2009
Location: Paris, France
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It is strange because whatever the currency you have in your settings, the confirmation always bears the hotel currency normally.
Goldorak is online now  
Old Nov 14, 18, 8:46 am
  #4  
 
Join Date: Jul 2012
Location: Warsaw, Poland
Programs: A3 Gold, Le Club Gold
Posts: 70
Normally, but not always. In 2016, when I booked a stay in Prague, I received a booking reservation with a price in EUR.

Still, it's easier to explain why a hotel might charge you in EUR than in RON....
testman is offline  
Old Nov 14, 18, 11:47 pm
  #5  
 
Join Date: Apr 2008
Location: SIN
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Posts: 114
Dear Gigangtor,

Assuming that your booking was made on Accorhotels.com or ibis.com, it should always be confirmed using the local hotel currency. As others have mentioned there may a different currency displayed during the booking process but the final confirmation will always show the price in CHF for that specific property. If it's not the case for your booking, you may want to escalate it to the Accor Concierge here or contact the customer care.
martin_paris is offline  
Old Nov 22, 18, 7:56 am
  #6  
Company Representative, Accorhotels
 
Join Date: Mar 2011
Location: France
Programs: Le Club AccorHotels
Posts: 681
Hi Gigantor,

Thanks for your inquiry and I am sorry for this inconvenience.
It is a technical issue, I have already informed the IT teams to fix the problem in the shortest terms.

I remain at your disposal,
Amy






Originally Posted by Gigantor View Post
I have a stay coming up this week at the Ibis Styles in Lucerne, Switzerland.
When I received the reservation confirmation, the charge for the room is listed in Romanian currency,

There is no way to change this.
When I go to My Account settings, one may change the Name, address, etc,,, but there is no field to set the currency for reservations,

The website is not correctly built and this error needs to be corrected.
AccorHotels Concierge is online now  
Old Nov 22, 18, 8:56 am
  #7  
Original Poster
 
Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH), Marriott Platinum, Accor Silver, AF/KL Silver, Swiss Railway
Posts: 696
Thank you, Amy!
Gigantor is offline  

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