Room rate become significantly higher after login
Oct 11, 2018, 10:20 pm
#16
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Thanks for the posts, Gilbertaue!
The 'hidden rooms' one is interesting to me. Presumably, the Stay Plus benefit isn't available for the lower room types, so the search engine omits them from the initial room search? Either way, it's terrible, and it appears that this issue has been ongoing for quite some time and Accor doesn't seem to care at all about ripping Accor Plus members off.
This website really is terrible, and I sincerely hope that no-one has been ripped off by this terrible coding.
I guess the best course of action is to always check the available rates while not been logged into any account, or logged into a Classic account, and then compare it to when logged into the Platinum account. If there is a cheaper rate, or 'hidden room', available for the Classic/non-account, contact the hotel directly and make a manual booking with the Members Rate? Athough this means that you lose the cashback through Quidco or the other cashback websites that some members use.
The 'hidden rooms' one is interesting to me. Presumably, the Stay Plus benefit isn't available for the lower room types, so the search engine omits them from the initial room search? Either way, it's terrible, and it appears that this issue has been ongoing for quite some time and Accor doesn't seem to care at all about ripping Accor Plus members off.
This website really is terrible, and I sincerely hope that no-one has been ripped off by this terrible coding.
I guess the best course of action is to always check the available rates while not been logged into any account, or logged into a Classic account, and then compare it to when logged into the Platinum account. If there is a cheaper rate, or 'hidden room', available for the Classic/non-account, contact the hotel directly and make a manual booking with the Members Rate? Athough this means that you lose the cashback through Quidco or the other cashback websites that some members use.
Last edited by Maelstrom; Oct 11, 2018 at 11:05 pm
Oct 11, 2018, 10:52 pm
#17
Original Poster
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
That said, I'm not sure if this addresses the situation of rooms being "hidden" or not.
I believe you did a search of the Pullman Sydney Hyde Park yesterday, encountering the "hidden rooms" situation? This is my screenshot below, while I'm logged into my Platinum Accor Plus account, which has used the Stay Plus benefit for this membership year. Apologies for the Chinese RMB currency, I forgot to change it before taking the screenshot.
I believe you did a search of the Pullman Sydney Hyde Park yesterday, encountering the "hidden rooms" situation? This is my screenshot below, while I'm logged into my Platinum Accor Plus account, which has used the Stay Plus benefit for this membership year. Apologies for the Chinese RMB currency, I forgot to change it before taking the screenshot.
so we have identified the real issue here, thse issues only affecting a+ member with stay plus available.
Oct 11, 2018, 10:56 pm
#18
Original Poster
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
Temporary solution
1) log out first
2) during search, expand the additional option, add in your member number then begin search.
3) select room type and rate, then proceed booking without signing in, key in your personal detail manually.
(you must not sign in because it will show you the option selected is no longer available.)
1) log out first
2) during search, expand the additional option, add in your member number then begin search.
3) select room type and rate, then proceed booking without signing in, key in your personal detail manually.
(you must not sign in because it will show you the option selected is no longer available.)
Last edited by jiunsoh; Oct 11, 2018 at 11:24 pm
Oct 11, 2018, 11:20 pm
#19
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Thanks for the posts, Gilbertaue!
The 'hidden rooms' one is interesting to me. Presumably, the Stay Plus benefit isn't available for the lower room types, so the search engine omits them from the initial room search? Either way, it's terrible, and it appears that this issue has been ongoing for quite some time and Accor doesn't seem to care at all about ripping Accor Plus members off.
This website really is terrible, and I sincerely hope that no-one has been ripped off by this terrible coding.
I guess the best course of action is to always check the available rates while not been logged into any account, or logged into a Classic account, and then compare it to when logged into the Platinum account. If there is a cheaper rate, or 'hidden room', available for the Classic/non-account, contact the hotel directly and make a manual booking with the Members Rate? Athough this means that you lose the cashback through Quidco or the other cashback websites that some members use.
The 'hidden rooms' one is interesting to me. Presumably, the Stay Plus benefit isn't available for the lower room types, so the search engine omits them from the initial room search? Either way, it's terrible, and it appears that this issue has been ongoing for quite some time and Accor doesn't seem to care at all about ripping Accor Plus members off.
This website really is terrible, and I sincerely hope that no-one has been ripped off by this terrible coding.
I guess the best course of action is to always check the available rates while not been logged into any account, or logged into a Classic account, and then compare it to when logged into the Platinum account. If there is a cheaper rate, or 'hidden room', available for the Classic/non-account, contact the hotel directly and make a manual booking with the Members Rate? Athough this means that you lose the cashback through Quidco or the other cashback websites that some members use.
Oct 11, 2018, 11:54 pm
#20
Original Poster
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
Suddenly alot of things make sense now, there were times when I trying to book Singapore hotels, those Sofitel always no room available or showing ridiculous high price.
Account without stay plus
Account with stay plus available
Account without stay plus
Account with stay plus available
Account without stay plus
Account with stay plus available
Account without stay plus
Account with stay plus available