Prepaid confirmed booking not charged to my cc
#1
Original Poster
Join Date: Oct 2009
Location: Udon Thani, Thailand
Programs: TK E,*G, A-Club G
Posts: 869
Prepaid confirmed booking not charged to my cc
First time this happens: Booked a room at prepaid rate, received confirmation and booking shows up in My Bookings with Amount already paid but my credit card activities does not show a charge for this.
Anything I should do or just wait until check in?
Anything I should do or just wait until check in?
#4
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,088
#6
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
Posts: 488
Where is the hotel? I've had Accor hotels in Asia that didn't charge the credit card until I arrived, then asked for my physical credit card. That was confusing because I had prepaid, didn't want to get charged twice and didn't have access to my card account immediately to verify.
In some cases, the hotels don't receive the reservation electronically, so they only charge when you get there. In some cases, they might try to avoid a higher merchant fee for credit card use without the card being present...
If the reservation is showing on the Accor site I wouldn't worry, probably just poor system integration between Accor and the property. If you are concerned, call the hotel to verify that they indeed have the reservation..
In some cases, the hotels don't receive the reservation electronically, so they only charge when you get there. In some cases, they might try to avoid a higher merchant fee for credit card use without the card being present...
If the reservation is showing on the Accor site I wouldn't worry, probably just poor system integration between Accor and the property. If you are concerned, call the hotel to verify that they indeed have the reservation..
#8
Original Poster
Join Date: Oct 2009
Location: Udon Thani, Thailand
Programs: TK E,*G, A-Club G
Posts: 869
Ok thanks all, I'll see at check in and check cc activity regularly anyway..
Hotel is in Istanbul, European side of the world, Asia a few miles away...
Fyd, is it the hotel who charges the card then? I thought it was Accor....My cc has always been charged in case of prepaid rates within a few days from booking, I usually stay in Asia Accor hotels.
Hotel is in Istanbul, European side of the world, Asia a few miles away...
Fyd, is it the hotel who charges the card then? I thought it was Accor....My cc has always been charged in case of prepaid rates within a few days from booking, I usually stay in Asia Accor hotels.
Last edited by tartempion; Aug 27, 2018 at 10:23 am
#9
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
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Ok thanks all, I'll see at check in and check cc activity regularly anyway..
Hotel is in Istanbul, European side of the world, Asia a few miles away...
Fyd, is it the hotel who charges the card then? I thought it was Accor....My cc has always been charged in case of prepaid rates within a few days from booking, I usually stay in Asia Accor hotels.
Hotel is in Istanbul, European side of the world, Asia a few miles away...
Fyd, is it the hotel who charges the card then? I thought it was Accor....My cc has always been charged in case of prepaid rates within a few days from booking, I usually stay in Asia Accor hotels.
There's nothing to worry about. Usually they charge quickly after booking (from immediately to 2 days after), sometimes much later and sometimes at stay dates.
#11
Some Accor hotels are seemingly not "hooked up" to the online prepayment system. Similar to what @Fyd said, I've booked prepaid rates with some Accor hotels but have never had payment charged. They then took payment at the end of my stay.
There is a downside to this .... if the hotels currency is not that of your own ( ie US$ or € or GB£ then some one is taking a small exchange rate gamble ..... ) I would always like to know what I have paid and when I have paid it.
#12
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
For sure. But unless you book many months in advance and in countries with a high risk of important currency fluctuation, it really doesn't matter (impact will be a few EUR or USD and it can be in your favor). If you are in the rare cases where it can matter, then you can remind the hotel to charge your card ASAP.
#13
Original Poster
Join Date: Oct 2009
Location: Udon Thani, Thailand
Programs: TK E,*G, A-Club G
Posts: 869
Funny, I'll see how it goes: Accor mail confirm shows € and manage my bookings show THB (my country of residence) whilst hotel country is TRY and my cc currency is €....
#14
Join Date: Aug 2006
Location: Vancouver, BC
Programs: UA MM *Gold, Accor Silver
Posts: 1,852
I prepaid a Ibis in Munich. No charge on the cc, when I checked in I asked about the no charge and the woman said it was being charged as we speak. Some hotels will wait until check in and some until check out, regardless your not going to get your money back, it's theirs.
#15
Original Poster
Join Date: Oct 2009
Location: Udon Thani, Thailand
Programs: TK E,*G, A-Club G
Posts: 869
Currency conversion is an issue indeed.
The booking I refer to (aug 05 2018 res stay sept 13) 78.30€ at booking, 81.70 when charged at check out. 3.40€, that's 4.34% increase...not a big deal for just one night, but for 10?
Same issue now, booking 05 mar for stay 26 mar for 42k THB, approx 1175€, Euro has weakened loosing 13€ sofar....
In fact I booked the room on 05 mar to ensure I have to pay in april since my cc gets charged the 4th of each month, unless the hotel charges at check out, which I doubt, but would be 5 april.
The booking I refer to (aug 05 2018 res stay sept 13) 78.30€ at booking, 81.70 when charged at check out. 3.40€, that's 4.34% increase...not a big deal for just one night, but for 10?
Same issue now, booking 05 mar for stay 26 mar for 42k THB, approx 1175€, Euro has weakened loosing 13€ sofar....
In fact I booked the room on 05 mar to ensure I have to pay in april since my cc gets charged the 4th of each month, unless the hotel charges at check out, which I doubt, but would be 5 april.
Last edited by tartempion; Mar 10, 2019 at 6:02 pm