Welcome drink policy
Jun 8, 2018, 12:25 pm
#1
Original Poster
Join Date: Feb 2018
Programs: FB Platinum
Posts: 280
Welcome drink policy
As a silver member this is about what you get... but what is the welcome drink policy?
I have gotten welcome drinks on Ibis, Novotel and even Ibis Budget once. About the same number of visits I have not gotten the free drink voucher on Ibis, Novotel and Ibis Budget. I am baffled. What is the policy? Unfortunately I am too polite to ask for free booze
I have gotten welcome drinks on Ibis, Novotel and even Ibis Budget once. About the same number of visits I have not gotten the free drink voucher on Ibis, Novotel and Ibis Budget. I am baffled. What is the policy? Unfortunately I am too polite to ask for free booze
Jun 8, 2018, 12:49 pm
#2
Join Date: Oct 2013
Location: London, UK
Programs: Le Club Accor: Plat, HHonors Gold, Marriott/SPG: Gold, AMEX Platinum
Posts: 112
As silver or above you should be given a drinks voucher at check-in. A lot of hotels especially around the UK won't actually give it to you unless you ask in my experience. Just ask if there's a drinks voucher available and they will usually cough one up and sometimes even apologize. Same goes for upgrades when you reach gold, in my experience in the UK you usually have to ask if there is an upgrade available upon check-in for them to give you one.
Jun 9, 2018, 2:45 am
#5
Join Date: Jul 2012
Location: Warsaw, Poland
Programs: A3 Gold, Le Club Gold
Posts: 210
No free drinks at Ibis Budget hotels since they're not part of the programme.
At all other brands, there's no need to be shy. Just ask for a voucher if you're not given one at check-in.
At all other brands, there's no need to be shy. Just ask for a voucher if you're not given one at check-in.
Jun 9, 2018, 5:27 am
#6
Join Date: Nov 2017
Location: Asia Pacific
Programs: Accor Diamond, Hilton Diamond, Marriott Platinum, SQ Gold, Qatar Platinum
Posts: 238
I have always get the vouchers. What I am wondering though, when I book more than 1 room, some times I only get vouchers for the room I stay (2 vouchers) and not for other guests in other rooms, but some times I get voucher for all the rooms and all the guests. Wondering what is the real policy about this. 
Jun 9, 2018, 3:45 pm
#7
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
. What I am wondering though, when I book more than 1 room, some times I only get vouchers for the room I stay (2 vouchers) and not for other guests in other rooms, but some times I get voucher for all the rooms and all the guests. Wondering what is the real policy about this.
Jun 9, 2018, 4:38 pm
#8
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
All the U.K. properties I’ve stayed at over the last year have gave me a free drink. There were two oddities though - Mercure Manchester was a choice of free drink or points and Mercure London Bloomsbury said they didn’t do the vouchers and I was offered red, white or rose which was delivered to the room.
Jun 10, 2018, 12:20 am
#9
Join Date: May 2007
Location: Zurich
Programs: BA GGL, TK*G EL, KL P ELPL, ex AB P, ex LH/LX Sen, HHonors D4L, Bonvoy P
Posts: 1,647
Same here: I consistently get a drink voucher based on my Silver status. When staying with someone in the same room, sometimes but not always, there is one voucher for two drinks (i.e. to be used at the same moment, not separately). I understand that as per rules only the member is entitled, but it quite common sense that if there are two staying in the same room, that they would like to enjoy the drink together.
The same vouchers are also so etimes used as service compensation. In an Ibis Styles they assigned me (initially) the wrong type of room. After swapping the room, I received a second voucher for the inconvenience caused.
The same vouchers are also so etimes used as service compensation. In an Ibis Styles they assigned me (initially) the wrong type of room. After swapping the room, I received a second voucher for the inconvenience caused.
Jun 10, 2018, 10:53 am
#10
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,062
I'm at the Novotel Taoyuan International Airport. Just checked in at midnight. I'm Accor Silver. The good news is I was given a Welcome Drink voucher for the Q Bar. The bad news is the bar closes at midnight. I arrived at the shuttle bus location at Terminal 1 at 11:18 pm. Bus is every 1/2 hour. Next bus was 11:45 pm. Thus arrived at hotel at midnight. However it was a nice gesture. 
Jun 10, 2018, 7:35 pm
#11
Join Date: Jan 2016
Posts: 407
I'm at the Novotel Taoyuan International Airport. Just checked in at midnight. I'm Accor Silver. The good news is I was given a Welcome Drink voucher for the Q Bar. The bad news is the bar closes at midnight. I arrived at the shuttle bus location at Terminal 1 at 11:18 pm. Bus is every 1/2 hour. Next bus was 11:45 pm. Thus arrived at hotel at midnight. However it was a nice gesture.
Jun 11, 2018, 3:09 am
#12
Join Date: Aug 2015
Location: Wellington/Jakarta
Programs: Accor+ Platinum, Honors Diamond, SPG/MR Gold, IHG, KrisFlyer, Airpoints, Qantas FF, Enrich, SkyMiles
Posts: 480
I'm at the Novotel Taoyuan International Airport. Just checked in at midnight. I'm Accor Silver. The good news is I was given a Welcome Drink voucher for the Q Bar. The bad news is the bar closes at midnight. I arrived at the shuttle bus location at Terminal 1 at 11:18 pm. Bus is every 1/2 hour. Next bus was 11:45 pm. Thus arrived at hotel at midnight. However it was a nice gesture.
Jun 11, 2018, 5:55 am
#13
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Some hotels have confusing welcome drink voucher policy.
Sofitel So Singapore, 1st stay, welcome drink voucher can be claimed on any cocktails from their rooftop bar
but then on my 2nd stay, they only provide So So house wine ... no other options (the FD does mention that welcome drink voucher can be used for any drinks from the bar)
Sofitel Nusa Dua and Novotel on Stevens have separate menu for welcome drinks voucher
Sofitel So Singapore, 1st stay, welcome drink voucher can be claimed on any cocktails from their rooftop bar
but then on my 2nd stay, they only provide So So house wine ... no other options (the FD does mention that welcome drink voucher can be used for any drinks from the bar)
Sofitel Nusa Dua and Novotel on Stevens have separate menu for welcome drinks voucher