Different rates between LCAH members vs Accor Plus member outside APAC
May 24, 2018, 2:44 am
#1
Original Poster
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
Different rates between LCAH members vs Accor Plus member outside APAC
A friend of mine was looking for hotel in Moscow and he asked me whether to stay at Mercure Arbat or Mercure Paveletskaya. Then when he told me regarding the rate; I was surprised to see that my rate is somewhat more expensive than his rate. My membership is Accor+ Plat and his membership is LCAH Classic and the rate shows below :
As you can see, when I logged on as Accor Plus, there's a warning sign on top saying no hotel matches your specific rate. Meanwhile, when my colleague logged in as LCAH, the rate shown further 10% discount (5% discount for Ibis).
I also tried elsewhere; ie. Bogota on another date then the results are the same. I got to pay higher rate comparing to other LCAH members and...again...there's a warning sign saying "No hotel matches specific rates."
Rate comparison in Bogota
I believe it is another glitch by Accor website, however I wonder why Accor Plus members that have to pay the price? :
As you can see, when I logged on as Accor Plus, there's a warning sign on top saying no hotel matches your specific rate. Meanwhile, when my colleague logged in as LCAH, the rate shown further 10% discount (5% discount for Ibis).
I also tried elsewhere; ie. Bogota on another date then the results are the same. I got to pay higher rate comparing to other LCAH members and...again...there's a warning sign saying "No hotel matches specific rates."
Rate comparison in Bogota
I believe it is another glitch by Accor website, however I wonder why Accor Plus members that have to pay the price? :
May 24, 2018, 3:27 am
#2
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
i use 2 a+ acc to test (silver and plat), surprisingly my platinum account is more expensive...
i suspect they trying to cost in the free breakfast benefit into our platinum price??
left = accorplus silver right = accorplus platinum
i suspect they trying to cost in the free breakfast benefit into our platinum price??
left = accorplus silver right = accorplus platinum
May 24, 2018, 3:42 am
#3
Join Date: Aug 2015
Location: Wellington/Jakarta
Programs: Accor+ Platinum, Honors Diamond, SPG/MR Gold, IHG, KrisFlyer, Airpoints, Qantas FF, Enrich, SkyMiles
Posts: 480
Hmm... very fishy. Certainly doesn't engender good faith with customers.
I'd better double check prices before trying to book anything.
I'd better double check prices before trying to book anything.
May 24, 2018, 4:05 am
#4
Original Poster
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
I believe the free breakfast benefit is only available within APAC; so what is the reason they charge us more when staying elsewhere ?
or perhaps because we are very blindly loyal since we stay more than others ==> 10% margin on top other members means more profit for them; multiplied by more stays for us. This is not the best way to treat the most loyal customers.
May 28, 2018, 9:13 am
#9
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
For the first time in about 5 years I won’t be renewing. If I do my Platinum membership will end in August. If I don’t I should have it until December.
The difference is pricing made me think of a booking I made for the Novotel Canary Wharf this summer. When I made the booking last October, I immediately realised I clicked on the wrong rate (there was a cheaper one with breakfast) so I called the hotel and they kindly agreed to rectify it as I was almost 10 months out. When they did, the “members’ rate” they gave me was lower than the lowest rate I had previously found on the Accor website logged in as Accor Plus Platinum (members’ rate is the Accor one and not Accor Plus as outside Asia). I was actually credited about an extra 5 pounds because of this. Clearly I could not even see the rate they gave me so this made me think it could be the same issue as above. I believe this is a serious issue that warrants immediate attention. I wonder how many Accor Plus members have unknowingly paid more than non members when they were thinking they were at least getting the same rates as other members?
The difference is pricing made me think of a booking I made for the Novotel Canary Wharf this summer. When I made the booking last October, I immediately realised I clicked on the wrong rate (there was a cheaper one with breakfast) so I called the hotel and they kindly agreed to rectify it as I was almost 10 months out. When they did, the “members’ rate” they gave me was lower than the lowest rate I had previously found on the Accor website logged in as Accor Plus Platinum (members’ rate is the Accor one and not Accor Plus as outside Asia). I was actually credited about an extra 5 pounds because of this. Clearly I could not even see the rate they gave me so this made me think it could be the same issue as above. I believe this is a serious issue that warrants immediate attention. I wonder how many Accor Plus members have unknowingly paid more than non members when they were thinking they were at least getting the same rates as other members?
May 28, 2018, 9:29 am
#10
Join Date: Oct 2013
Location: London, UK
Programs: Le Club Accor: Plat, HHonors Gold, Marriott/SPG: Gold, AMEX Platinum
Posts: 112
What a disgraceful way to treat your most loyal customers. Especially after paying extra for the "privilege" of better rates, which is the whole reason to buy into the Plus membership. Then to find out you're getting hose in more ways than one.
@accorHotelsConcierge anything to say about this?
@accorHotelsConcierge anything to say about this?
May 29, 2018, 5:47 am
#11
Original Poster
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
Jun 5, 2018, 6:24 am
#13
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi virtualaris and other members,
I have contacted you in pm to provide you with a reply.
I approached our central teams and they confirmed me that something is wrong with that and it's not normal.
For the moment, they are leading an investigation.
I provide you with more details once i have an answer.
Best regards,
Amy
I have contacted you in pm to provide you with a reply.
I approached our central teams and they confirmed me that something is wrong with that and it's not normal.
For the moment, they are leading an investigation.
I provide you with more details once i have an answer.
Best regards,
Amy
Jun 6, 2018, 9:57 pm
#15
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Actually then the question is, how do we know this is a one time off occurrence and how Accor can give the guarantee that as a paying member we are not worst off?
I do not think we should be the one that keep checking the member vs non member rate and flag the discrepancy all time.