Victory House London, MGallery by Sofitel [no longer an Accor hotel]
Hi
Has anyone stayed here? This opened quite late after it's original planned opening in Q2 last year. I have booked for late March - interested if anyone has stayed - if not will write up a report once I get back! |
Booked for April
Originally Posted by craigc
(Post 29427835)
Hi
Has anyone stayed here? This opened quite late after it's original planned opening in Q2 last year. I have booked for late March - interested if anyone has stayed - if not will write up a report once I get back! I have just booked for a stay in early May Will let you know how we get on. It was difficult to get reply from hotel via e mail. The booking process has taken 3 weeks. I asked a few questions before I booked. |
I just arrived - they gave me a double upgrade to a Deluxe Suite and there are various minibar snacks/items for free.
The room is not that big even though it is very comfy and I look forward to the breakfast tomorrow. Will report back after stay. |
Originally Posted by craigc
(Post 29548435)
I just arrived - they gave me a double upgrade to a Deluxe Suite and there are various minibar snacks/items for free.
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Originally Posted by IMH
(Post 29550042)
Nice upgrade. :) Enjoy your stay and we look forward to your report!
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Overall great stay at MGallery Victory House London
Check In Check in was smooth and was awarded a double upgrade due to Platinum memebrship Room The room was great if a bit small - good bathroom with Co Bigelow toiletries. Dining I had breakfast all three mornings.There is a decent buffet selection, the staff come and take your coffee order and offer a hot item from the menu - mostly egg-based dishes (4 or 5 to choose from) Overall The location is great BUT the surrounding clubs and noise of Leicester Square can prove a problem. I was on 5th floor and still heard the noise from the club on my second night and really the windows are not thick enough to compensate.I wrote a complaint but yet to hear - will update if I do.
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Thanks for the review craigc but if that's a double upgrade how small would your regular room be? :eek:
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Thanks for this review craigc. What was the room category you were upgraded to ?
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Originally Posted by Goldorak
(Post 29559757)
Thanks for this review craigc. What was the room category you were upgraded to ?
Originally Posted by craigc
(Post 29548435)
I just arrived - they gave me a double upgrade to a Deluxe Suite [...]
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Originally Posted by IMH
(Post 29559762)
I'm guessing it was something like a Deluxe Suite. :D
It is really small for a Deluxe suite. |
Just to update...
I received a reply today that was very comprehensive and also offered a partial refund. I appreciated the sincerity of the email and the gesture was a good level. |
Originally Posted by craigc
(Post 29564320)
I received a reply today that was very comprehensive and also offered a partial refund.
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Correct - the noise kept me up for one night.
The rest of my stay was great and the staff really make the hotel. |
I was considering booking this hotel, but became a bit worried with this noise issue. Would you say it was an isolated incident or is it bound to happen again? Maybe they should change the windows?
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They have advise they are changing the windows - you can ask for a room not facing LSq the corner rooms are best to avoid - rest should be fine.
It was only one night out of the four I was there and they have confirmed they are improving the windows in near future. |
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