I stayed two nights at the Grand Mercure, a first for me at this brand which exist only in Asia, the Pacific, Middle East and Latin America. This hotel was intially just a Mercure and subsequently upgraded to a Grand Mercure, from 4* to 5*.

Check In

Check in was very swift, warmly welcomed at the door I was immediately directed to check in at the Privilege Lounge on the 21st floor. Everything was pre-prepared: room key, drinks, voucher, letter explaining the amenities.

Room

The room, a privilege room, was rather standard. I'm not sure where the upgrade came in but it was fine, especially given the very low rate I paid. It featured: comfortable bed, desk, HD TV with extensive HD channels, mini bar, coffee making facilities (kettle).

Welcome amenity:

View from the room:

Service

Service was excellent throughout. The staff were extremely friendly and helpful. The lounge staff in particular were going out of their way to make you feel welcome.

Dining

More dining info under Privilege Lounge.

I had one meal, lunch, at the restaurant. Overall again friendly service and nice quality meal at very competitive prices.

Privilege Lounge

The lounge is offering breakfast and evening cocktails. For the rest of the day you can avail of soft drinks and coffee.

For breakfast a menu is available and your eggs or Asian specialties are made to order. Also on offer for self service are cold cuts, fruit, sausages and bacon and assorted Asian dishes. Pastries are freshly baked and just pressed juice round off the buffet.

The executive chef made it his business to greet guests personally. Nice touch.

The Croque Madame was delicious.

Evening Drinks: On offer cocktails, beer and wine. Staff will fix your beverages for you. Canapes include hot and cold items, all in all tasty and well presented.

Location

The hotel is located on a sort of island with nothing, and I mean nothing nearby. You will need transport into downtown Danang or to even just go to a local shop. This hotel obviously caters more to business travellers than leisure though some cost conscious Australians were spotted.

The hotel also features a swimming pool, needless to say the weather (remnants of Storm Temblin) did not allow for any swimming.

Overall

Overall this was a great stay. The room was nothing special but the staff and the lounge made up for it. rates are very competetive and the service was top notch. As this was my first stay at a Grand Mercure I must admit I was pleasantly surprised.

The location makes this hotel more suitable for the business rathen than the leisure traveller but if you are looking for a hotel to check in just relax for a day or two you can't go wrong with this hotel.

If I have ever reason to be in the area again I would defiitiely consider the Grand Mercure again.