Do the LCAH T&C show that a Sofitel does not have to provide longe access to PLAT?
Dec 1, 2017, 12:02 am
#1
Original Poster
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Do the LCAH T&C show that a Sofitel does not have to provide longe access to PLAT?
When looking at the Plat benefits on the Accor website, a number of the items are of course subject to availability, such as early or late checkin, or a room upgrade. But extra points, for example, and access to the club lounge at hotels that have one, are not Shown to be items that are subject to availability. Is there any recourse if a hotel doesn’t provide the access, especially when the hotel is still selling rooms that provide access?
Dec 1, 2017, 1:02 am
#2
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
When looking at the Plat benefits on the Accor website, a number of the items are of course subject to availability, such as early or late checkin, or a room upgrade. But extra points, for example, and access to the club lounge at hotels that have one, are not Shown to be items that are subject to availability. Is there any recourse if a hotel doesn’t provide the access, especially when the hotel is still selling rooms that provide access?
Dec 1, 2017, 5:44 am
#3
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
For which property? Is it on this list: https://www.accorhotels.com/leclub/u...ndex.en.shtml? If so, then I would show the hotel this list and ask why they aren't following Accor's published benefits.
Dec 1, 2017, 11:40 am
#4
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Dec 3, 2017, 9:29 pm
#5
Join Date: Oct 2017
Posts: 56
For Austrlian Sofitel hotel, accounrding to T&C, if the existing lounge in Australia is unavailable or closed, the member will be offered free full buffet breakfast (member and 1 guest in same room) and 1,000 Le Club AccorHotels Courtesy Points.
https://www.accorhotels.com/hotel-cm...-cgv-45931.htm
https://www.accorhotels.com/hotel-cm...-cgv-45931.htm
Dec 5, 2017, 4:16 am
#6
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
Posts: 488
For which property? Is it on this list: https://www.accorhotels.com/leclub/u...ndex.en.shtml? If so, then I would show the hotel this list and ask why they aren't following Accor's published benefits.