Platinum/Gold Welcome Amenities at Accor Hotels
Oct 4, 2018, 3:12 am
#211
Original Poster
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
Hotel: Sofitel Sydney Darling Harbour
Status: Platinum
VIP treatment: NOTHING... Even after I reminded them twice, they failed to send the amenity. Am thoroughly disappointed by this property as service at the restaurant was horrible too. Totally unacceptable for a Sofitel and considering they are the first 5 star property to open in Sydney in years, I would think they were ready to impress. (Full Review to come soon when I am free)
Reaction: My after stay feedback survey email literally was me bashing them after they assured me that a manager would contact me for the problems I encountered during my stay but no one did any follow up.
Status: Platinum
VIP treatment: NOTHING... Even after I reminded them twice, they failed to send the amenity. Am thoroughly disappointed by this property as service at the restaurant was horrible too. Totally unacceptable for a Sofitel and considering they are the first 5 star property to open in Sydney in years, I would think they were ready to impress. (Full Review to come soon when I am free)
Reaction: My after stay feedback survey email literally was me bashing them after they assured me that a manager would contact me for the problems I encountered during my stay but no one did any follow up.
Oct 5, 2018, 1:00 am
#212
Join Date: May 2018
Posts: 339
pullman bercy
status gold
upgrade but we refused because stairs [duplex]
platter with very nice patisserie for both us
personal welcome letter
again great
kees
status gold
upgrade but we refused because stairs [duplex]
platter with very nice patisserie for both us
personal welcome letter
again great
kees
Oct 5, 2018, 8:02 am
#213
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Hotel: Sofitel Sydney Darling Harbour
Status: Platinum
VIP treatment: NOTHING... Even after I reminded them twice, they failed to send the amenity. Am thoroughly disappointed by this property as service at the restaurant was horrible too. Totally unacceptable for a Sofitel and considering they are the first 5 star property to open in Sydney in years, I would think they were ready to impress. (Full Review to come soon when I am free)
Reaction: My after stay feedback survey email literally was me bashing them after they assured me that a manager would contact me for the problems I encountered during my stay but no one did any follow up.
Status: Platinum
VIP treatment: NOTHING... Even after I reminded them twice, they failed to send the amenity. Am thoroughly disappointed by this property as service at the restaurant was horrible too. Totally unacceptable for a Sofitel and considering they are the first 5 star property to open in Sydney in years, I would think they were ready to impress. (Full Review to come soon when I am free)
Reaction: My after stay feedback survey email literally was me bashing them after they assured me that a manager would contact me for the problems I encountered during my stay but no one did any follow up.
Sofitel’s MUST BE the ambassadors of Accor Group, included vip’s treatment
Oct 5, 2018, 8:44 am
#214
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Hotel: Grand Mercure Jinan Sunshine
Status: Gold
VIP treatment: Fruit bowl delivered following check-in (3 pieces of fruit).
Reaction: A bit underwhelmed, not all that surprised. It was still a welcome snack, I guess.
Status: Gold
VIP treatment: Fruit bowl delivered following check-in (3 pieces of fruit).
Reaction: A bit underwhelmed, not all that surprised. It was still a welcome snack, I guess.
Last edited by Maelstrom; Oct 5, 2018 at 11:24 pm Reason: Focussed on just the welcome amenity, and not the whole experience
Oct 5, 2018, 8:49 am
#215
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Hotel: Mercure Nanjing Olympic Centre
Status: Platinum
VIP treatment: Nothing. We actually received none of the loyalty benefits.
Reaction: Given that this is a brand new property that opened in the last three weeks, we were very disappointed. We did notice that this appears to be a shared Huazhu/Accor hotel, so perhaps they are unaware of what is required? We actually left this hotel after the one night and moved to the Fairmont.
Status: Platinum
VIP treatment: Nothing. We actually received none of the loyalty benefits.
Reaction: Given that this is a brand new property that opened in the last three weeks, we were very disappointed. We did notice that this appears to be a shared Huazhu/Accor hotel, so perhaps they are unaware of what is required? We actually left this hotel after the one night and moved to the Fairmont.
Last edited by Maelstrom; Oct 5, 2018 at 11:25 pm Reason: Focussed on just the welcome amenity, and not the whole experience
Oct 5, 2018, 8:54 am
#216
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Hotel: Fairmont Nanjing
Status: Platinum
VIP treatment: Welcome amenity of a fruit plate (about 6 pieces of fruit) and some moon cake was delivered following check-in.
Reaction: Satisfied with the welcome amenity without being "wow-ed" - it was much better than what we had received at the other hotels on this trip, but was not the best we had received, even when I was a gold-level member.
Status: Platinum
VIP treatment: Welcome amenity of a fruit plate (about 6 pieces of fruit) and some moon cake was delivered following check-in.
Reaction: Satisfied with the welcome amenity without being "wow-ed" - it was much better than what we had received at the other hotels on this trip, but was not the best we had received, even when I was a gold-level member.
Last edited by Maelstrom; Oct 5, 2018 at 11:27 pm Reason: Focussed on just the welcome amenity, and not the whole experience
Oct 5, 2018, 9:06 am
#217
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Hotel: Novotel Shanghai Atlantis
Status: Platinum
VIP treatment: Welcome amenity of a fruit plate (6 pieces of fruit), and a small plate of chocolates and cookies, was delivered promptly following check-in.
Reaction: This is our fourth or fifth stay at this hotel this year, and the welcome amenity is exactly the same as what we have always received, even when I was a Gold-level member previously (I attained Platinum level about a week ago). That said, it is a satisfactory welcome amenity.
Status: Platinum
VIP treatment: Welcome amenity of a fruit plate (6 pieces of fruit), and a small plate of chocolates and cookies, was delivered promptly following check-in.
Reaction: This is our fourth or fifth stay at this hotel this year, and the welcome amenity is exactly the same as what we have always received, even when I was a Gold-level member previously (I attained Platinum level about a week ago). That said, it is a satisfactory welcome amenity.
Last edited by Maelstrom; Oct 5, 2018 at 11:28 pm Reason: Focussed on just the welcome amenity, and not the whole experience
Oct 5, 2018, 4:57 pm
#218
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Shouldn’t we have those short (but valuable) reviews in the thread about Elite experiences rather than in this thread dedicated to welcome gifts ?
Oct 5, 2018, 8:54 pm
#219
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Oh good call, I've amended my posts. Cheers!
Last edited by Maelstrom; Oct 5, 2018 at 11:28 pm
Oct 7, 2018, 1:50 am
#220
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Swissotel Tallinn
Welcome amenity: rhubarb drink.
Welcome amenity: rhubarb drink.
Oct 15, 2018, 4:45 am
#221
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
Hotel: Novotel Budapest Centrum
Status: Platinum
VIP treatment:
At check in they told me "as a VIP guest" I had been upgraded. Booked the lowest priced room, got a very spacious corner room on the Executive floor, with two balconies. Meant I got lounge access as well.
The Guest Experience Supervisor came to greet me, showed me the lounge (hadn't used it before), and walked me to the room
Welcome gift, not very impressive, see the pic
Drink voucher (had a beer, not sure what else was available)
At breakfast, as a Platinum, they offered me coffee and fresh orange juice from the bar (way better quality compared to what they offered at the buffet breakfast)
Reaction: This was my second visit at the hotel, I was pretty happy with them before, but this was pretty impressive for a Novotel.
Status: Platinum
VIP treatment:
At check in they told me "as a VIP guest" I had been upgraded. Booked the lowest priced room, got a very spacious corner room on the Executive floor, with two balconies. Meant I got lounge access as well.
The Guest Experience Supervisor came to greet me, showed me the lounge (hadn't used it before), and walked me to the room
Welcome gift, not very impressive, see the pic
Drink voucher (had a beer, not sure what else was available)
At breakfast, as a Platinum, they offered me coffee and fresh orange juice from the bar (way better quality compared to what they offered at the buffet breakfast)
Reaction: This was my second visit at the hotel, I was pretty happy with them before, but this was pretty impressive for a Novotel.
Oct 17, 2018, 8:02 am
#222
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Welcome amenities
Dear members,
Thank you for this thread and pictures and details shared with us.
All these details are precious and help us to ameliorate the service in our hotels.
Best regards,
Amy
Thank you for this thread and pictures and details shared with us.
All these details are precious and help us to ameliorate the service in our hotels.
Best regards,
Amy
Hotel: Novotel Budapest Centrum
Status: Platinum
VIP treatment:
At check in they told me "as a VIP guest" I had been upgraded. Booked the lowest priced room, got a very spacious corner room on the Executive floor, with two balconies. Meant I got lounge access as well.
The Guest Experience Supervisor came to greet me, showed me the lounge (hadn't used it before), and walked me to the room
Welcome gift, not very impressive, see the pic
Drink voucher (had a beer, not sure what else was available)
At breakfast, as a Platinum, they offered me coffee and fresh orange juice from the bar (way better quality compared to what they offered at the buffet breakfast)
Reaction: This was my second visit at the hotel, I was pretty happy with them before, but this was pretty impressive for a Novotel.
Status: Platinum
VIP treatment:
At check in they told me "as a VIP guest" I had been upgraded. Booked the lowest priced room, got a very spacious corner room on the Executive floor, with two balconies. Meant I got lounge access as well.
The Guest Experience Supervisor came to greet me, showed me the lounge (hadn't used it before), and walked me to the room
Welcome gift, not very impressive, see the pic
Drink voucher (had a beer, not sure what else was available)
At breakfast, as a Platinum, they offered me coffee and fresh orange juice from the bar (way better quality compared to what they offered at the buffet breakfast)
Reaction: This was my second visit at the hotel, I was pretty happy with them before, but this was pretty impressive for a Novotel.
Oct 17, 2018, 9:42 am
#223
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Hotel: Grand Mercure Jinan Sunshine
Status: Platinum
VIP treatment: 3 pieces of fruit. No difference in the gift between when I stayed last time as a Gold level member. No welcome letter.
Reaction: Meh. Pretty underwhelming, but not too surprised. I think this hotel is struggling a bit - the Executive Lounge is closed, and it appears one of the bars is permanently closed too.
Status: Platinum
VIP treatment: 3 pieces of fruit. No difference in the gift between when I stayed last time as a Gold level member. No welcome letter.
Reaction: Meh. Pretty underwhelming, but not too surprised. I think this hotel is struggling a bit - the Executive Lounge is closed, and it appears one of the bars is permanently closed too.
Oct 18, 2018, 11:21 pm
#224
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Fairmont Jakarta as Gold
Oct 19, 2018, 3:53 am
#225
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Update: Halfway through the stay (stayed for 2 nights out of 4) and they sent another fruit plate, this time they upgraded the number of fruit to five (from three). This is unusual, last time I stayed here I was here for 5 nights and they didn't send an extra plate. Maybe Plats get additional fruit through their stay?
