Platinum/Gold Welcome Amenities at Accor Hotels
Jun 25, 2018, 10:09 pm
#121
Original Poster
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
Pullman Phuket Arcadia Naithon Beach
Hotel: Pullman Phuket Arcadia Naithon Beach
Status: Platinum
VIP treatment: Some Chocolates and Macarons. Additionally, got 2 Chocolate platters of "Thank you for your Loyalty" since we booked 2 rooms
Reaction: Quite surprised by the "Thank you for your Loyalty" Chocolate platter.
Status: Platinum
VIP treatment: Some Chocolates and Macarons. Additionally, got 2 Chocolate platters of "Thank you for your Loyalty" since we booked 2 rooms
Reaction: Quite surprised by the "Thank you for your Loyalty" Chocolate platter.
Jun 27, 2018, 2:25 pm
#122
Join Date: Sep 2013
Location: London, UK
Programs: BA Bronze, Accor Gold, Amex Plat, Hertz 5 Star, Global Entry
Posts: 119
INK Hotel (MGallery) Amsterdam
Hotel: INK Hotel (MGallery) Amsterdam
Status: Gold
VIP treatment: Handwritten note from manager, large packet of 'Stroopwaffels', small box of chocolates, cotton tote bag, 4x bottles of water in fridge
Reaction: Very nice welcome gift, and drinks vouchers for 2 people valid for house cocktail!
Status: Gold
VIP treatment: Handwritten note from manager, large packet of 'Stroopwaffels', small box of chocolates, cotton tote bag, 4x bottles of water in fridge
Reaction: Very nice welcome gift, and drinks vouchers for 2 people valid for house cocktail!
Jun 27, 2018, 4:08 pm
#123
Join Date: Aug 2006
Location: Vancouver, BC
Programs: UA MM *Gold, Accor Silver
Posts: 1,852
As gold, have never received anything, but the drink coupon and have been gold for many years.
Jul 5, 2018, 12:31 pm
#124
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
Checked In to Sofitel New York. Amenity was okay. A bit below expectations for a 500USD per night (pre tax and service fee) stay. They do need to improve this. If it was for gold or silver that would be fine. But platiniums should get a bit better treatment. Also no drink voucher yet. May ask for it down stairs tonight. Complete review later.
Jul 5, 2018, 1:18 pm
#125
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Checked In to Sofitel New York. Amenity was okay. A bit below expectations for a 500USD per night (pre tax and service fee) stay. They do need to improve this. If it was for gold or silver that would be fine. But platiniums should get a bit better treatment. Also no drink voucher yet. May ask for it down stairs tonight. Complete review later.
Jul 5, 2018, 4:02 pm
#126
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
Plus last night was not given an upgrade. Same staff member this morning, when I enquired to another staff member about drink vouchers I earsdropped to hear him talking to another customer " Sir we can offer You an discounted upgrade to the prestige suite for 300 USD..." So I asked the staff member I was talking to if the hotel was full.. then asked about if the prestige suite was fully booked out for the next 3 nights. "No Sir we have availability" So for the final 2 nights of my 4 night stay we will transfer to the prestige suite, even Though I do like the current room view. Prestige must be better (Same size) if they sell it 500 USD extra per night.
Sad considering I Did email the hotel before hand saying I review the hotel. I will go to talk to the manager.
"Update" Prestige suite now booked out except tonight
. I am still happy Because they Did give me the top floor (28th level)so we Have a good view, but did tell the manager that the staff should communicate about benefits and give options to the member about upgrading even if it is not every night is available for upgrade (gives the member the option and makes us feel like they are trying).
Also mentioned the welcome amenity was a bit lacking for platinum members. I did my best to show I was not angry but want to be constructive about improving the experience.
Sad considering I Did email the hotel before hand saying I review the hotel. I will go to talk to the manager.
"Update" Prestige suite now booked out except tonight
. I am still happy Because they Did give me the top floor (28th level)so we Have a good view, but did tell the manager that the staff should communicate about benefits and give options to the member about upgrading even if it is not every night is available for upgrade (gives the member the option and makes us feel like they are trying).Also mentioned the welcome amenity was a bit lacking for platinum members. I did my best to show I was not angry but want to be constructive about improving the experience.
Last edited by tris06; Jul 5, 2018 at 4:31 pm
Jul 7, 2018, 3:03 am
#127
Join Date: May 2018
Posts: 339
pullman KL bangsar
2 vouchers and 20% off food coupon
pullman kuching 2 welcome drinks
later i found out that because i made the reservation as silver i was known as silver
after informed them that i was gold 2 vouchers arrived
kees
2 vouchers and 20% off food coupon
pullman kuching 2 welcome drinks
later i found out that because i made the reservation as silver i was known as silver
after informed them that i was gold 2 vouchers arrived
kees
Jul 7, 2018, 7:54 am
#128
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,693
Hotel Pullman Fontana Stuttgart
Status: Gold
VIP treatment and welcome gift: nothing, nada, keuchi, peau de zob
Status: Gold
VIP treatment and welcome gift: nothing, nada, keuchi, peau de zob
Jul 7, 2018, 10:39 am
#129
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Sofitel Dubai the Palm (April 2018)
Sofitel Dubai city center (April 2018)
Platinum gift
Sofitel Dubai city center (April 2018)
Platinum gift
Aug 2, 2018, 5:37 am
#130
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
MGallery La Gare Milano
platinum gift
wonderful hotel, in the heart of Brera district in Milan and close to the train station, amazing terrace at last floor. only 140/150euro/night for superior room, upgraded at deluxe room
Aug 3, 2018, 2:14 pm
#131
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Aug 3, 2018, 2:32 pm
#132
Join Date: Aug 2013
Posts: 83
Sofitel Macau as Platinum. Rather underwhelming compared to other Sofitels in Asia
Aug 3, 2018, 7:39 pm
#133
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
For gold it is average. For platinum it is a bit disappointing.
I always had nice welcome amenities at Macau Sofitel. I really want to try the new Sofitel Zhuhai when/if it opens.
Aug 3, 2018, 11:07 pm
#134
Original Poster
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
Aug 4, 2018, 4:12 pm
#135
Join Date: Apr 2018
Posts: 32
So far I have stayed in Ibis Moscow Kievskaya, Ibis Warszawa Reduta, Ibis Tegel Airport Berlin, Ibis Koeln Messe (Cologne). So far all do not have kettles. Doing Ibis on the cheap so that I can hit 30 nights this year and do some gold review for you guys.