BotB

Staying here for a few nights in Sept. for a conference. Reviews seem good and the renovated hotel pics look great! Not tried a MGallery hotel from the chain yet so very curious to give it a go. The one local to me here (Bath, UK) always looks good when I walk by it...

Looking forward to the stay and another visit to this great city. I've booked an exec room and will post an in-depth review with pictures afterwards.

If anyone is in Prague in Sept. and is interested in meeting up for a drink please do let me know and hopefully the dates overlap!

Safe travels.

BotB

Stayed 4 nights here recently and can generally confirm the previous reviews and comments. Not much to add to what has been said. Some pictures for those interested.

Booked an exec room as I knew this hotel was stingy on upgrades from previous reviews. Cash booking with some points used to reduce the overall cost. Told no upgrade at check-in (surprise!) and given a single drink voucher as compensation. (which says any drink but can only be used for a small beer, wine or soft drink). Expect no upgrades here it seems.

Hotel was great for location and for quality of the room and any area I visited, very nicely done. I'd stay again. Room was small (and that was the exec room so bigger than some!) but completely fine for a short stay and only one or two people. Storage was an issue as mentioned in a previous review as no drawers so unless you can hang items you will be hard pressed to figure out where to put items.

Bathroom was small but nicely done. Pressure of the water and the temperature of the water were only okay, not hot as I'd like it and not nearly as powerful as I'd want but it was okay.

Liked the bath amenities, felt and smelled good. Received a turn down service each night with a card showing the weather for the next day and a small praline on the bedside table. ^

Mini-bar was not free for me as a gold. I did have two 500 ml bottles of still water provided free in the room. Nice coffee machine in the exec rooms.

I liked the fact that there was a plug in by each side of the bed and the adjustable beside spot lights. You could get the room very dark with the curtains and I heard no noise (but was facing the side street and had an inner facing courtyard room so wouldn't expect any noise.

I ate breakfast each day in the hotel and it was good, not great but did the job. Plenty of space to sit and friendly staff to help out but a bit haphazard as more than once I was given a table and asked what I would like to drink for a hot drink and then went to get some food and every time I'd come back to find my seat taken by someone else, no coffee delivered when I did find a seat and so I can only recommend bringing something to indicate you are still there (a book, jacket or such) so that no one else takes your seat and that your drinks or anything you have just brought back to the table isn't cleaned up before you return! The hot items were a bit missing in my view but the continental items were excellent in both variety and in quality. The coffee machine is fine for regular coffee but for speciality coffees better to give it a miss and go elsewhere later to get a good milk variant coffee in my view.

I visited the bar most nights before heading out and ate in there twice. The staff was great and I liked the small bar space as it was looking out to the street but felt intimate so quite pleasant. The beer was good and the prices reasonable for a hotel and main city like Prague. I ate a club sandwich one night and that was very tasty and I can recommend it if you arrive late or simply want some quick comfort food, it comes with chips (french fries). I ate a cheese burger another night as I had a long day and simply couldn't be bothered to go out and that was terrible. I didn't finish it in fact and mentioned it to the staff who apologised. The burger patty was bulk purchased and although big, it was tasteless and the amount of fat that dripped off of it was incredible. A shame really. I did note that some other UK guests were able to order a meal from the main restaurant menu and have it delivered to the bar if you wanted to do that. The bar seemed to be boom or bust in terms of how busy it was, depending on the times you went. Pictures of the bar and two meals included below.

Check in was very good with a friendly staff member and no queue and they get the operations manager to come out and greet you personally as an Accor member. (a nice touch). Check out was completely the opposite with a long queue (just bad timing on my part as an aircrew had arrived to check in as well as a few guests checking out around 10:30) Of course, only one person doing the checking out and three people watching...finally after about 10 minutes the concierge started to help and that improved things a bit. You get a fridge magnet as a memento upon check out.

There was a little welcome amenity in the room and a card welcoming me to the hotel.

I used public transport to get to the hotel and get around during my stay and found that brilliant. The airport express bus service (less than GBP 2 each way) was a bargain and very efficient. I walked from where it drops one off at the train station to the hotel and that was only about 10 minutes walk (1 Km distance each way). The 72 hour card was also a bargain at GBP 11 for 72 hours of unlimited use of all buses, trams and such...(not the airport express though). As others have noted in notes on visiting Prague, just don't forget to stamp your ticket upon first use to validate it or you'll get a fine. There were stops for the tram and buses just down the road from the hotel in both directions so very convenient. Old town main tourist attactions such as the astronomical clock and Charles bridge are only about 15 minutes away by foot (around 1 Km) and there were plenty of restaurants and shopping venues in the immediate vicinity for those wondering as mentioned up the thread.

So finally, some pictures for those that find them of use!



Floor plan


View into room


View back to entrance


King bed


Night table, plug in and reading lamp


wardrobe, safe, etc...


welcome amenity


vanity area


shower area


bath amenities


free water


Nice coffee machine in exec room


Blue area is exec rooms area


general hallway area


Hedgehog bar from back of bar seating area


Hedgehog bar from street window towards back


club sandwich from bar menu




Cheeseburger that was not to be recommended



Part of the breakfast area (ground floor), to the left is the buffet area and a conservatory glassed seating area as well

wkndtraveler

BotB, thanks for your nice review. Looks a nice place but their loyalty recognition keeps me away from there. A few questions.

Did you challenge them at all or asked why didn't they give you an upgrade? Do you mean you received another drink voucher for compensation or did they call your Gold benefit as compensation?

So, which made the room an executive one? The coffee machine?

BotB

Hi wkndtraveler, thanks for the kind words.

Answers: No, I didn't challenge them and I didn't check on whether there was availability either as I needed to get to a conference and by the end of the day I had forgotten and just tried to move on so as to not spoil my time in Prague. I will say the hotel looked quite busy and there were plenty of meetings as well (KPMG for example) so assume many of the rooms were indeed taken. Also, as I was there for 4 nights I realise that sometimes it is not possible to get an upgrade for the duration of that stay. I had booked the minimum room I was willing to stay in. I do think this hotel is very popular due to the quality it offers for the price (compared to Hiltons for example or other chains). Not trying to defend them, simply saying I wasn't going to wind myself up further so simply enjoyed my time as best as I could.

Thanks for asking about the drink voucher, they did give me a second one as I did indeed get one as a gold member (so had two in total).

{EDIT} the subtle difference in the room appears to be:
-bigger room (20 m2 compared to 15 or 17 for classic or superior)
-sofa bed additionally (so 3rd person can sleep there)
-coffee machine (not sure about this one, maybe others can confirm / correct whether they had a illy machine in their room?)
-turn down service? (assuming that is not for all guests)

Safe travels.

wkndtraveler

You're so easy. Good that you enjoyed. That's the most important of course.

generikz

Did we all miss this news?

https://www.lexpress.fr/actualite/ac...e_2034210.html

Ownership/purchasing option fight around the MGallery Prague.

Julien

Goldorak

I'm staying there in march. I hope to not have bad surprise like the hotel leaving Accor.

Goldorak

Goldorak

Kobetraveller

One thing I really like about FT is that we can see photos and descriptions of hotels in far away places. Clearly there are many very beautiful hotels in Europe and some with magnificent scenery. I envy the FTers who travel all over the world (except for the airport experiences !)

lingua101

So the hotel is no longer stingy with the upgrade?

How about any other Accor hotel. Is this the hotel in Prague?

nrouxel

https://www.flyertalk.com/hotel-revi...fect-stay-3583

wkndtraveler

Great review, thanks nrouxel! Exemplary loyalty treatment.

Arpoador

EcotoneHR

Thank you for the review! The hotel looks beautiful, I hope to go there soon!