New offer : 3 stays 6000 points
Oct 7, 2018, 8:04 pm
#181
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I booked and now have done my three 2 night stays.
Had to contact Accor, but now all points received.
Used Facebook Messenger to ask, and received e mail back in about a day or so, with points added.
Still waiting for one hotel to post the nights and points from the stay
Had to contact Accor, but now all points received.
Used Facebook Messenger to ask, and received e mail back in about a day or so, with points added.
Still waiting for one hotel to post the nights and points from the stay
Oct 7, 2018, 8:25 pm
#182
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
Completed 2 out of 3, 2 night stays still no bonus points. Was tempted to book a 3 2 night stay last night to collect the 3000 points but felt it was not worth it considering the troubles getting the first 2. Plus a possible sale comong soon.
Oct 7, 2018, 11:49 pm
#183
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
Points were posted as a courtesy bonus from Accor ( twice the 500 and the 3000 ) the 2500 posted correctly. I have no idea why we had problems this time as normally the points post automatically at the same time as the hotel points.
Indeed I am now waiting for the winter sale that normally follows so you can "use" the points, lets hope they have it with the free breakfast as well this time
Indeed I am now waiting for the winter sale that normally follows so you can "use" the points, lets hope they have it with the free breakfast as well this time
Oct 8, 2018, 4:50 am
#186
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
I had three stays of two-nights or more over the past week and a half.
Grand Mercure - received points/nights for the stay, but no 500 bonus points
Fairmont - yet to receive any points for the stay
Novotel - received points/nights for the stay, plus also received 3000 bonus points (all posted at the same time)
I guess I'll wait for 10 days after my checkout from the Fairmont, and then start following up with Accor for my points.
Grand Mercure - received points/nights for the stay, but no 500 bonus points
Fairmont - yet to receive any points for the stay
Novotel - received points/nights for the stay, plus also received 3000 bonus points (all posted at the same time)
I guess I'll wait for 10 days after my checkout from the Fairmont, and then start following up with Accor for my points.
Oct 8, 2018, 6:53 pm
#187
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Today, I received my points/nights from my stay at the Fairmont, plus the 2500 bonus points (as it was my second stay). So I'm just waiting on my bonus 500 points for the first stay. Given that hotel has already posted my points/nights a week ago, but not the 500 bonus points, I'll be contacting Le Club today to chase this up.
Oct 9, 2018, 12:08 pm
#188
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Normally the bonus points (for each promotion in Accor) are given at the same time as reward points for each stay
I suggest to fill a claim immediately after have received the reward points if the bonus points are not credited.
I suggest to fill a claim immediately after have received the reward points if the bonus points are not credited.
Oct 10, 2018, 1:43 am
#189
Join Date: Oct 2003
Posts: 84
i called their customer service, and was told that the points will be posted after 10 days. i guess will have to wait and call them again in a few days. btw, can anyone guess the nationality of the call center folks? it's definitely not filipino, the accent is weird, that i had a hard time understanding him.
Oct 11, 2018, 11:04 am
#193
Join Date: Mar 2010
Posts: 143
Quick question. I left it right to the last minute to take advantage of this offer. According to the offer, the stays needed to be booked by 7th October. I am in the UK (one hour behind French Time) - so when I finalised my bookings (at around 11.15pm in UK), in theory it was 8th October in France. Do you think I'll have any issues?
Cheers.
Cheers.
Oct 11, 2018, 4:14 pm
#194
Join Date: Jan 2017
Programs: IHG - spire amb, Marriot - tit, Radisson - plat, Hilton - gold, Accor -gold, GHA - plat
Posts: 282
Quick question. I left it right to the last minute to take advantage of this offer. According to the offer, the stays needed to be booked by 7th October. I am in the UK (one hour behind French Time) - so when I finalised my bookings (at around 11.15pm in UK), in theory it was 8th October in France. Do you think I'll have any issues?
Cheers.
Cheers.
Oct 12, 2018, 8:31 am
#195
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 966
I contacted Accor CS, whose reply is "Due to a technical problem related to this offer, our dedicated service has been solicited and is currently in the process of regularizing the situation"...